VIP - Ancillary Sales

Live Nation Worldwide, Inc.; Denver (CO); On-site; USD 27,000 - 28,000; Part time

Benefits offered by this job

Healthcare

Vacation

Tuition reimbursement

Employee ticket program

6 months caregiver leave

Job summary

Live Nation Entertainment is seeking a part-time, seasonal guest services advocate to greet guests, answer questions, and promote venue promotions during events. The role requires evening and weekend availability and involves handling cash, validating tickets, and supporting ancillary operations.

The position emphasizes detail orientation, the ability to work independently within a team, and reliable communication with guests and staff.

Qualifications

• Must be at least 18 years old.
• High School Diploma or equivalent preferred.
• At least 2 years in Guest Service and communications preferred.
• Prior sales or cash handling experience is a plus.
• Familiar with iPhone and iPad technology.
• Excellent verbal, written, and interpersonal communication skills.
• Acute sense of judgment, tact, and diplomacy.
• Strong attention to detail and teamwork.

Responsibilities

• Greet guests and answer questions about the venue.
• Promote and sell promotions/upsells at each event (Fast Lane, Clear Bags, Viewing Decks).
• Assist Ancillary Supervisor with set up and breakdown of signs, tables, tents, etc.
• Examine tickets/passes for authenticity.
• Handle cash and credit card transactions per audit guidelines.
• Balance out at end of shift with supervisor.
• Inventory all physical items before and after the show.
• May fill in with another department during peak times.
• Collaborate with venue staff to close the venue and manage equipment and recyclables.

Skills

Guest service

Cash handling

Verbal communication

Interpersonal skills

Problem solving

Education

High School Diploma or equivalent

Tools

iPhone/iPad usage

Job description

Job Summary: WHO ARE WE?

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.

WHO ARE YOU?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!

THE JOB

This role will be responsible for communicating to guests about additional amenities that the venue has to offer. This team will work closely with the Ancillary Supervisor to determine what offers will be available for each show, and how this will be communicated to our guests. It is the perfect position for someone who is detail oriented and enjoys working independently while still being part of a team.

WHAT THIS ROLE WILL DO

• Greet all guests and assist in answering any questions they may have about the venue.
• Promote and sell all the various promotions or upsells offered at each event, such as Fast Lane, Clear Bags, Viewing Decks, etc.
• Assist Ancillary Supervisor in setting up and breaking down signs, tables, tents, etc. as needed.
• Examine tickets or passes pre-purchased to determine authenticity, using criteria such as color or date issued.
• Handle cash and credit card transactions according to Live Nation's audit guidelines.
• Balance out at the end of each shift with a supervisor.
• Inventory - all physical items must be counted prior to the start of the event and again at the end of the show.
• May fill in temporarily with another department to support staffing levels during peak or break times.
• Other tasks as assigned by the Ancillary Manager or venue management.
• Partner with fellow band members at the end of show to close the venue- this includes collecting recyclables from around the venue and/or reserved section, picking up and properly storing event equipment such as podiums, chairs, barricade, Etc.

WHAT THIS PERSON WILL BRING

• Must be at least 18 years of age.
• High School Diploma or equivalent preferred.
• At least 2 years in Guest Service and communications preferred.
• Prior sales or cash handling experience is a plus.
• Familiar with iPhone and iPad technology.
• Creative thinker and problem solver.
• Excellent verbal, written, and interpersonal communication skills.
• Acute sense of judgment, tact, and diplomacy.
• A strong attention to detail, outgoing personality, sense of teamwork and ability to execute programs.
• Position requires constant walking, climbing stairs, lifting and carrying 50 lbs+, and occasional sitting in an outdoor environment in all weather conditions.

This roll is part‑time, seasonal and requires evening and weekend availability.

The expected compensation for this position is:

$19.29 USD - $20.00 USD Hourly. Pay is based on a number of factors including market location, qualifications, skills, and experience. Live Nation Entertainment will never request payment, or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.

Recognized for seven years as a Great Place to Work® and named one of Fortune’s World’s Most Admired Companies, Live Nation Entertainment is the world’s leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Our world‑class teams specialize in all aspects of the live entertainment industry, from ground‑breaking innovations in ticketing, global venue development and operations, concert promotion and production, sales and brand partnerships, and unparalleled artist management supported by professionals in all facets of corporate operations. We believe in taking care of the countless employees helping artists bring live music to fans all around the world. Our many unique benefit programs are designed to help our teams live life to the fullest including generous vacation, healthcare, retirement benefits, student loan repayment, tuition reimbursement, six months of paid caregiver leave for new parents including fostering and perks like Roadie Babies helping new parents care for their babies on work trips. And of course, access to free live events through our exclusive employee ticketing program.

There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.