VIP Ambassador International Marketing

Genting New York LLC; New York (NY); On-site; USD 43,000 - 57,000; Full time

Job summary

Resorts World New York City is seeking a VIP International Ambassador to foster a positive atmosphere for players, greet guests, and deliver complimentary services as needed. The role emphasizes superior guest relations, prompt assistance, and adherence to house policies within a high-energy casino setting.

The ideal candidate will be fluent in English with additional languages (Chinese/Korean/Vietnamese) and capable of managing high-volume guest interactions, maintaining professional

Qualifications

• Must be at least 18 years old and have a high school or equivalent diploma.
• Bachelor’s Degree AND two (2) years’ experience in Marketing/Player Development or related supervisory role, or four (4) years’ experience in a related management role.

Responsibilities

• Generate a positive and friendly atmosphere for all customers.
• Identify, greet guests and provide complementary and other service as required.
• Maintain positive customer relations through effective communications.
• Regularly review gaming area to assist customers.
• Greet players in a friendly manner and provide assistance where necessary.
• Evaluate play and point system to award complimentary.
• Maintain follow up contact with customers.
• Attend periodic meetings and training sessions.
• Monitor VIP areas as assigned.
• Obtain new player cards.
• Ensure customer needs are met in a timely fashion.
• Promote excellent customer service and employee relations.
• Present oneself in neat appearance at all times.
• Perform other duties as assigned.

Skills

English fluency

Chinese

Korean

Vietnamese

Education

Bachelor’s Degree in Marketing/Player Development

High School Diploma

Experience in Asian Player Development or Marketing

Tools

Kronos Workforce Ready

DRS

GCVS

RWCPS

Ariba

PowerHost

Microsoft Outlook

Microsoft Excel

Primary Casino Management System

Offer Management system

Job description

Job Responsibilities

The VIP International Ambassador is responsible for generating a positive and friendly atmosphere for all customers; and identifying, greeting guests and providing complementary and other service where required.

Essential Duties

• Ensure positive customer relations through effective communications.
• Regularly review gaming area to assist customers.
• Greet players in a friendly manner and provides assistance where necessary.
• Evaluate play and point system to award complimentary.
• Maintain follow up contact with customers.
• Attend periodic meetings and training sessions.
• Monitor VIP areas as assigned.
• Obtain new player cards.
• Ensure customer needs are met in a timely fashion.
• Promote excellent customer service, positive public and employee relations.
• Present one in a neat and clean appearance at all times
• Perform other duties as assigned.

Job Requirements

To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical and Mental Demands

The physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The employee is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Essential responsibilities include moderate physical ability such as lift or maneuver at least thirty (30) pounds, and varied instances of standing/walking.

Language Skills

Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents. Ability to respond to common inquiries from other employees or guests. Fluency in English required, second language in Chinese, Korean or Vietnamese required. Ability to write detailed instructions and correspondence. Ability to effectively present information in one-on-one and group situations.

Mathematical Skills & Reasoning Ability

Ability to compute basic mathematical calculations. Ability to decipher various reports and maintains reports upon request.

Work Environment

• The noise level in the work environment is typically moderate.
• When on the casino, kitchen, restaurant or property floor or some back of house areas, the noise level increases to loud.
• Must be able to interact with internal and external guests in a professional manner.
• Due to the unpredictable nature of the hospitality/entertainment industry, Team Members must be able to work varying schedules to reflect the business needs of the property.
• Must be flexible to travel.

Work/Educational Experience

• Must be at least 18 years old, possess a high school or equivalent diploma and have the ability to obtain the appropriate license pursuant to the New York State Lottery regulations.

Job Requirements: Physical and Mental

Must be able to stand and walk the property for entire shift. Must be able to listen to customer concerns and make reasonable decisions based on company policies and procedures. Must be able to analyze situations and handle in a calm and rational manner. Must keep a flexible work schedule, and work weekends. Must present oneself in a neat and clean appearance at all times. Must be able to work in a fast-paced, high volume, noisy environment with multiple distractions.

Work/Educational Experience

• Must be at least 18 years old, possess a high school or equivalent diploma and have the ability to obtain the appropriate license pursuant to the New York State Lottery regulations.
• Bachelor’s Degree AND two (2) years’ experience in a Marketing, Player Development, or Player Development Supervisory position required o OR Four (4) years’ experience in a Marketing, Asian Player Development, or Player Development Management position required o OR Two (2) years’ experience in a Marketing, Asian Player Development, or Player Development Supervisory position within Resorts World required
• Six (6) years’ related work experience in Marketing, Sales or Player Development required
• Experienced and proficient with Kronos Workforce Ready, DRS, GCVS, RWCPS, Ariba, PowerHost, Microsoft Outlook, Microsoft Excel, Primary Casino Management System and Offer Management system.
• Must have excellent PC, communication, and delegation skills
• Must be a team player
• Must speak one of the following dialects, Cantonese, Mandarin, Korean or Vietnamese.

Pay Transparency

$30.8557-41.1409

Equal Opportunity

The Company is committed to achieving full equal opportunity without discrimination based on race, religion, color, sex, national origin, politics, marital status, physical disability, age or sexual orientation or any other status protected by law. We welcome the strength of diversity in our workforce.

Working at Resorts World

Resorts World New York City strives to provide our guests with world-class gaming, exquisite dining, and unique entertainment experiences. We are looking to hire an enthusiastic and dedicated team of professionals.