Violence Intervention Program Case Manager Springboard Community Services

Springboard Community Services, Inc.

Baltimore, Northern (MD, KY)

Hybrid

USD 65,155,000 - 68,770,000

Full time

14 days+

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Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

403(b)

Paid time off

Mileage reimbursement

Life insurance

Retirement plan

Loan forgiveness

Referral program

Job summary

Springboard Community Services, Inc. is seeking a VIP Case Manager to support the Violence Intervention Program in Carroll and Howard Counties. You will complete intakes, document sessions, and report numbers to referring agencies while assisting with billing and community outreach.

This role emphasizes trauma-informed, client-centered care and close collaboration with partners and team members to ensure services are accessible and responsive to client needs.

Qualifications

Bachelor's degree in mental health or social work required.
Experience with domestic violence, group therapy, and working with adverse populations preferred.
Certification in Abuse Intervention treatment preferred, but not required.

Responsibilities

Complete assigned monthly intakes to evaluate new participants for the Violence Intervention Program groups.
Oversee 3-4 assigned 90-minute groups weekly.
Complete and maintain notes within 48 hours.
Prepare monthly progress reports for referring agencies.
Complete 5-10 audits monthly as assigned.
Maintain up-to-date reporting information.
Participate in outreach to connect clients with services.
Attend VIP team meetings as scheduled.
Maintain relationships with partnering agencies.
Document in the confidential EHR system.
Participate in supervision sessions.
Perform other duties as assigned.

Skills

Ethical conduct

Cultural competence

Communication

Problem solving

Adaptability

Collaboration

Organization & time management

Client focus

Resilience & self-care

Education

Bachelor's in mental health or social work

Tools

Confidential EHR system

Job description

Company Overview

Springboard Community Services is dedicated to empowering families and individuals through comprehensive social services. With a rich history rooted in community improvement, we strive to support vulnerable populations and foster resilient, thriving communities.

Summary/Objective

This position will support the Violence Intervention Program groups offered in Carroll and Howard Counties. This position will be responsible for completing intakes, reporting to referring agencies, reporting numbers to agency, managing billing, collecting intake and session fees, and assisting with community outreach.

Primary Duties and Responsibilities

Complete assigned monthly intakes to evaluate new participants for the Violence Intervention Program groups
Oversee 3-4 assigned 90-minute groups weekly
Complete and maintain the appropriate group and individual note documentation within 48 hours
Complete a monthly progress report that is reviewed by the Lead VIP and Outreach Case Manager and sent to referring agency
Complete 5-10 audits monthly, as assigned
Maintain all information in a current and up-to-date fashion for reporting purposes
Participate in outreach efforts that provide education and a connection to agency services
Attend VIP team meetings when scheduled
Maintain positive relationships with partnering and referring agencies
Maintain timely documentation in accordance with agency policies in the confidential electronic health record system used by the agency.
Participate in supervisions with the Lead VIP and Outreach Case Manager
Complete all other duties as assigned

Competencies

Ethical and Professional Behavior – Adheres to ethical standards, demonstrates professional conduct, and maintains self-awareness in all professional activities.
Cultural Competence – Demonstrates cultural awareness, sensitivity, and inclusive practices in all professional interactions.
Communication – Clearly conveys information and ideas through a variety of media. Tailors messaging to audiences and ensures understanding.
Problem Solving – Assess situations, analyze options, and implement effective solutions when faced with new or complex challenges.
Adaptability – Willingness and ability to change plans, approaches, or behaviors in response to shifting conditions or unexpected obstacles. Embracing new information, ideas, and approaches without resistance, and encouraging others to value change.
Collaboration – Works effectively with others, sharing ideas, and adjusting to new team dynamics or workflows. Builds strong working relationships with colleagues and external partners.
Organization & Time Management – Identifies and focuses on the most important tasks, addressing high-impact issues first, and adjusting priorities as needed. Maintains clear plans and schedules to ensure tasks are completed efficiently and deadlines are met. Consistently achieves results within deadlines, maximizing output, and minimizing wasted time.
Client Focus – Prioritizes client satisfaction in decision-making and service delivery.
Resilience and Self-Care – Continuously building personal resilience and practicing self-care to maintain well-being in high-stress environments.

Expected Contributions to SCS’s Culture

Mission Alignment: Demonstrate a clear understanding of SCS’s mission, vision and values, ensuring that all actions, tasks and decisions with the organization’s overall goals and objectives.
Positive Work Environment: Contribute to creating a workplace rooted in empathy, transparent two-way communication, and mutual trust.
Client-Centered Care: Collaborate across teams to deliver high-quality, trauma-informed, and client-centered care.
Accountability Culture: Actively participate with and demonstrate commitment to SCS’s Action Plan for Implementing a Healthy Culture of Accountability.
Exceptional Customer Service: Respond to internal and external needs with urgency, professionalism, and care.
Constructive Feedback: Engage in providing and receiving feedback aimed at continuous improvement, both programmatically and organizationally.
Diversity & Inclusion: Advocate for and uphold a culture of diversity, equity, inclusion, and acceptance in all interactions and practices.
Safety Awareness: Adhere to and promote workplace safety policies, ensuring a secure and healthy environment for all.
Respectful Relationships: Maintain and foster respectful, collaborative relationships with colleagues, clients, and stakeholders.
Self-Awareness & Support: Practice self-awareness and proactively seek support when needed; SCS promotes a culture of wellness and mutual care.
Conflict Resolution: Approach conflicts with respect and constructive intent, focusing on issues or behaviors rather than individuals. Resolve conflicts early and directly.
Effective Communication: Communicate clearly and professionally in both oral and written formats. Listen actively and seek to understand different perspectives.
Adaptability: Exhibit flexibility and resilience in response to changing priorities or conditions.
Initiative & Problem-Solving: Take proactive steps in identifying challenges, resolving issues, and leading by example in decision-making and problem solving.

Supervisory Responsibilities

This position has no supervisory responsibilities.

Required Education and Experience

Bachelors in mental health or social work related field is required; Experience with domestic violence, group therapy, and working with adverse populations preferred.

Required Certificates, Licenses and Registrations

Certification in Abuse Intervention treatment preferred, but not required Certified Anger Management Specialist preferred, but not required

Work Environment

The work environment characteristics are representative of those an employee encounters while performing the essential functions of this job in a regular office environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work environment characteristics are as follows:

Drug-Alcohol Free
Smoke Free
Non-Harassment
Handicap Accessibility

Physical Demands

The physical demands of this position representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The physical demands of this position are as follows: