Vietnam Payroll Specialist

Strada; United States; Remote; USD 60,000 - 85,000; Full time

Job summary

Strada is seeking a Payroll Support Specialist to assist operational teams in delivering timely payroll services across multiple clients. You will provide functional support, guidance during implementations and maintain essential process documentation.

The role requires strong payroll knowledge, attention to detail, and collaborative communication to ensure SLA attainment and compliant, smooth payroll executions within a fast-paced global environment.

Qualifications

• BA/BS in business-related field or equivalent
• 3-4 years relevant payroll administration experience
• Expert knowledge of payroll processes and legislation

Responsibilities

• Support Managers with client engagement; ensure information is accurate and timely
• Provide guidance for implementations and go-live events
• Deliver daily functional support to payroll teams for successful deliveries
• Maintain the Client Solution workbook
• Update and enforce Defined Work Instructions and other process docs
• Sign-off on System Maintenance Testing
• Review Statements of Works before sharing with Client
• Resolve technical/functional issues and log tickets with evidence
• Collaborate with Operations, Transformation and Products on automation and improvements
• Manage legislation roadmap and upskill team for changes
• Support Year End activities
• Handle sensitive/confidential information
• Identify upsell opportunities
• Assist Management with escalations and lessons learned
• Upskill team through training and coaching
• Adhere to STRADA Security Standards
• Record time accurately and on time
• Participate in team meetings and raise issues to Operations Manager
• Stay updated with STRADA announcements
• Build relationships across lines of business
• Participate in projects as needed

Skills

Payroll knowledge

MS Office

Attention to detail

Communication skills

Team collaboration

Education

BA/BS in business

3-4 years payroll experience

Payroll legislation knowledge

Tools

Workday

SAP

PeopleSoft

Job description

Responsible for supporting the operational teams to ensure they are skilled and knowledgeable in meeting our client(s) deadlines, whilst also working with Management to provide the best service to our clients by delivering their functional and technical expertise support a selection of clients

Main Responsibilities:

• Support Managers with client engagement ensuring all information is accurate and provided on time
• Provide support and guidance for all implementations and go lives
• Provide daily functional support to the teams, to support the successful delivery of payrolls
• Responsible for the maintenance of the Client Solution workbook
• Responsible for the updating, maintaining and enforcing of the Defined Work Instructions (DWIs)and other process documentation
• Ensure and Sign Off System Maintenance Testing
• Support the review of the Statement of Works before its shared with the Client to ensure its fit for purpose
• Responsible for the resolution of Technical/Functional issues escalated from the team and ensuring all system issues/defects are reported correctly and tickets are logged with the necessary details and evidences so Application Services and/or Products can investigate
• Working with Operational Management, Transformation and Products to implement automation, innovation and any continuous improvement programmes
• Responsible for the management of the legislation roadmap and ensuring the team are upskilled in upcoming changes and processes are updated where needed
• Support Year End
• Ability to recognize and deal appropriately with sensitive and confidential information
• Proactively identify upsell opportunities
• Support Management with the resolution of client escalations, along with lessons learnt
• Upskill and develop team members through training delivery and coaching to enable them to fulfil their role
• STRADA Security Standards are adhered and followed
• Time Recording to be completed on time and accurately
• Contribute to team meetings and raise any issues immediately to your Operations Manager
• Ensure you are up to date with all STRADA announcements and communications
• Build good relationships with all lines of businesses where appropriate
• Participates in projects and activities as needed and assigned

Key Criteria to monitor performance

• Adherence to all Security and Compliance procedures
• 100% Attainment of customer SLA agreements
• Adherence to quality standards
• Adoption of innovation initiatives
• Reduction of client escalations through knowledge transfer to both the client and payroll team
• Demonstrate professionalism and act responsibly

REQUIRED EXPERIENCE

Professional /Job Experience

• Strong knowledge of the various inputs and outputs such as third party interfaces, timekeeping, tax filing/compliance, benefits and other key areas that integrate with payroll
• Ability to identify and mitigate risks
• Strong knowledge of MS Office tools such as Excel, Word, and PowerPoint
• Flexibility to support a global and fast paced environment
• Attention to detail
• Excellent written and verbal skills
• Self-motivated and a willingness to learn
• Ability to collaborate and work in a team environment, as well as independently while adhering to processes and procedures

Education and Training

Essential

• BA/BS in a business-related field such as Accounting, Human Resources, Business Administration, or equivalent combination of education & experience
• 3-4 years relevant experience administering Payroll in an HR consulting, HR Outsourcing or Corporate environment
• Expert knowledge on payroll processes, practices and associated legislation

Desirable

• HRIS knowledge: Workday, SAP, or PeopleSoft knowledge preferred
• Payroll certifications

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

DISCLAIMER:

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units.

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