Video Teller

Nusenda Credit Union; Albuquerque (NM); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health and wellness options

401(k) matching

Professional development

Tuition assistance

Job summary

Nusenda Credit Union is seeking a Full-Time Video Teller to serve members onsite and handle routine transactions via our video teller platform with a service-first, consultative approach.

Ideal candidates have 1–3 years of banking or related experience, strong member service skills, and proficiency with Microsoft Office and internal systems; must be able to work 37–40 hours weekly, Monday–Saturday.

Qualifications

• 1–3 years of banking or related experience.
• Strong member service in person and via digital channels.
• Ability to multi-task and meet deadlines while handling sensitive information.
• Strong communication with internal and external customers.

Responsibilities

• Assist members with routine financial transactions via video teller platform.
• Educate and fulfill member financial needs; refer to specialized departments when needed.
• Provide exceptional service and resolve issues through face-to-face video interactions.

Skills

Member service

Multi-tasking

Communication

Problem resolution

Adaptability

Tools

Microsoft Office

Video teller technology

Job description

Nusenda Credit Union is dedicated to excellent member service and being a great place to work. We strive to make a positive difference in the lives of our members and the communities we serve to help them achieve their financial goals. Diversity, equity, and inclusion are part of our culture and values.

As an employer of choice, we invest in people and their careers. Our competitive employee benefits include several health and wellness options, competitive 401(k) matching contributions, professional development, and tuition assistance and more!

Thank you for your interest in joining the Nusenda team!

We are currently searching for a Full-Time Video Teller Universal Placement (UP), (onsite) to join our organization. As a Video Teller, you will be a trusted financial resource to members by assisting with routine financial transactions at an exceptional service level through utilizing video teller technology while using a consultative approach to evaluate, educate, and fulfill member financial needs and refer members to specialized departments when necessary.

To thrive in this role, you should have one to three years of previous banking or related experience. This position is a mixture of excellent member service, problem solving, and education. In this role, you will review and processes member’s financial transactions including answering inquiries on account, product, services or problem resolution that are within your authority to resolve through face-to-face camera interaction using video teller machines.

Key Skills And Experience

• Experience providing a high level of member service in a face-to-face, highly technical environment.
• Ability to handle multiple responsibilities, meet deadlines, deal with sensitive information and handle problem resolution.
• Effectively communicate with internal and external customers appropriately via in person, email etc.
• Experience in multi-tasking, meeting strict deadlines, dealing with sensitive information, and problem resolution while providing exceptional service.
• Knowledgeable in Microsoft Office and all internal systems as affiliated with the department.
• Ability to adapt quickly to change and proactively communicate.

We are currently seeking a Full-Time Video Teller who can work 37-40 hours per week, with open availability Monday-Saturday.

Nusenda Credit Union is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.