Onsite Video Teller: Digital Banking Advisor

Nusenda Credit Union; Albuquerque (NM); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health and wellness options

401(k) matching

Professional development

Tuition assistance

Job summary

Nusenda Credit Union is seeking a Full-Time Video Teller to serve members onsite and handle routine transactions via our video teller platform with a service-first, consultative approach.

Ideal candidates have 1–3 years of banking or related experience, strong member service skills, and proficiency with Microsoft Office and internal systems; must be able to work 37–40 hours weekly, Monday–Saturday.

Qualifications

• 1–3 years of banking or related experience.
• Strong member service in person and via digital channels.
• Ability to multi-task and meet deadlines while handling sensitive information.
• Strong communication with internal and external customers.

Responsibilities

• Assist members with routine financial transactions via video teller platform.
• Educate and fulfill member financial needs; refer to specialized departments when needed.
• Provide exceptional service and resolve issues through face-to-face video interactions.

Skills

Member service

Multi-tasking

Communication

Problem resolution

Adaptability

Tools

Microsoft Office

Video teller technology

Job description

Nusenda Credit Union is seeking a Full-Time Video Teller to serve members onsite and handle routine transactions via our video teller platform with a service-first, consultative approach.

Ideal candidates have 1–3 years of banking or related experience, strong member service skills, and proficiency with Microsoft Office and internal systems; must be able to work 37–40 hours weekly, Monday–Saturday.