Video Interpreter

Burnes Home Accents; Rancho Cordova (CA); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company seeks Remote Video Interpreters to facilitate communication between healthcare providers and Limited and Non-English Proficient Patients via video calls. The role demands fluency in English and Spanish, strong communication skills, and adherence to confidentiality guidelines. Candidates should possess prior interpreting experience and necessary training, along with the ability to work independently and manage technical challenges.

Qualifications

• 3 years experience in interpreting and 40 hours interpreting training required.
• Must pass written and oral national certification within one year.
• Comfortable with Internet and technology preferred.

Responsibilities

• Facilitate communication between healthcare providers and patients via video.
• Maintain confidentiality of information per HIPAA guidelines.
• Troubleshoot technical issues with equipment.

Skills

Fluency in English and Spanish

Exceptional communication skills

Ability to maintain confidentiality

Education

HS Diploma/GED or higher

40 Hours Interpreting Training

3 years Interpreter experience

Job description

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Description

Remote Video Interpreters facilitate communication and bridge cultural divides between healthcare providers and their Limited and Non-English Proficient Patients. Services are delivered via video phone to a nationwide client base.

Essential Duties And Responsibilities

• Grasp ideas spoken and heard only once, then convey these ideas in a second language instantly, accurately, completely and adhere to the style and intent of the speaker
• Provide cultural frameworks as necessary to bridge understanding between parties who do not share a common culture
• Maintain confidentiality regarding personal or healthcare issues or any other information learned in an interpreting encounter as required by HIPAA
• Troubleshoot technical issues to include Internet, phone and headset
• Record client and technical issues as directed
• Provide stellar customer service to clients
• Maintain adequate productivity levels
• Other duties as assigned
  
  

Requirements

Requirements:

• Fluently speak, read, and write in English and in Spanish
• Knowledge of anatomy, major body systems, and medical terminology in Spanish and English
• Demonstrated exceptional communication skills to include conveying necessary information accurately, listening effectively, and asking questions where clarification is needed
• Must successfully pass pre-screening test (unless certified by a recognized National Certification) and applicable background tests
• Ability to professionally communicate with various diverse backgrounds and cultures
• Exhibit and maintain professional and ethical behavior at all times
• Work effectively with minimal supervision
• Ability to efficiently multi-task when work circumstances become fast-paced
• Willing to accept all manner of interpreting assignments
  
  

Must be available during business regular hours (Mon.-Fri. 8am-5pm)

Education & Experience

• 3 year Interpreter experience + 40 Hours Interpreting Training
• HS Diploma/GED (or higher preferred) or relevant work experience
• Must pass written and oral national certification (CCHI/National Board) within one year of hire date
• Preferably comfortable with Internet and Technology
• Knowledge of Professional Standards and Protocols for Healthcare Interpreters
  
  

Training Requirements

• Successful completion of the Language World Services, Inc. Interpreter Orientation and Training Program. Which includes classroom and practical experience
• Ongoing professional training (six hours of continuing education annually).

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Marketing, Public Relations, and Writing/Editing

• Industries

  Consumer Goods

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