Video Chat Accessibility Specialist – Guest Services

Disney Cruise Line - The Walt Disney Company; Tampa (FL); Hybrid; Confidential; Full time

Job summary

Disney Central is seeking an eCommerce Specialist - Video Chat in Tampa to assist Guests with accessibility needs and guide them through the My Disney Experience app and related digital services.

The role includes training, aggressive performance assessments, and an inbound contact-center environment. Starting pay is $20.10/hour, with a schedule that covers Sundays through Saturdays and potential overtime.

Qualifications

• Experience in a customer service or contact center environment.
• Strong communication and problem-solving skills.
• Ability to learn and work with multiple systems and applications.

Responsibilities

• Answer accessibility-related questions and provide recommendations.
• Communicate via video/phone calls and manage multiple chats and apps.
• Maintain integrity during escalations and raise concerns when needed.
• Meet department metrics and efficiency goals.
• Complete required training and compliance courses.
• Flexible schedule, including overtime, weekends and holidays.

Skills

Customer service experience

Communication skills

Problem-solving

Video chat

Multitasking in chat/phone

Tools

Zendesk

Avaya

MDX

Job description

Disney Central is seeking an eCommerce Specialist - Video Chat in Tampa to assist Guests with accessibility needs and guide them through the My Disney Experience app and related digital services.

The role includes training, aggressive performance assessments, and an inbound contact-center environment. Starting pay is $20.10/hour, with a schedule that covers Sundays through Saturdays and potential overtime.