Video Call Center Representative

Vertical Screen, Inc.; Warminster Township (Bucks County); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Medical benefits

401K match

Flexible spending accounts

Paid time off

Paid holidays

Overtime options

Casual dress code

Flexible schedules

RushBus service

Referral bonuses

Partner discounts

Job summary

Vertical Screen, Inc. in Warminster, PA seeks an I-9 Document Witness to act as a subject matter expert on Form I-9 completion within the i9Success team. This in-office role runs 12pm-8pm on Mon, Wed, Thurs, Fri, Sat with Tue and Sun off; standard schedule on weekdays is 12pm-8pm or 10am-6pm.

The pay is $16/hour, with Saturday schedules earning $17.80/hour. Responsibilities include handling forms I-9, emails, calls and chats, maintaining knowledge base, achieving performance targets, and

Qualifications

• High school diploma or equivalent required.
• Spanish bilingual preferred for communication with applicants.
• Proficiency in MS Office (Outlook, Word, Excel) and strong organizational skills.

Responsibilities

• Complete Forms I-9 within the i9Success workflow and assist applicants.
• Handle emails, calls, chats and escalate when needed.
• Process and verify Form I-9 while maintaining privacy and accuracy.
• Maintain knowledge base and stay updated on policies.
• Meet individual and team performance targets.
• Escalate issues to appropriate internal staff when necessary.

Skills

Spanish bilingual

Time management

MS Office

Attention to detail

Communication skills

Phone skills

Confidentiality

Multitasking

Education

High school diploma or equivalent

College degree preferred

Tools

MS Office Suite

Job description

About Us

Think background checks are boring? Think again. At Vertical Screen, we’re the behind-the-scenes heroes helping companies hire with confidence. Vertical Screen is one of the world’s leading applicant screening firms — but we’re not your typical background check company. With our family of companies — Business Information Group, Certiphi Screening, Truescreen, and our sister company Fieldprint — we support some of the biggest names in business, healthcare, education, and government.

We’re proud to be at the cutting edge of the screening industry, building smart technology that delivers fast, accurate results. But what really sets us apart? Our people. We’re a team of kind, collaborative professionals who genuinely care about what we do — and about each other.

Job Description

The I-9 Document Witness serves as a subject matter expert on Form I-9 completion within the i9Success team.

Position Details

This is an in-office position located in Warminster, PA. We are seeking the following shift: 12pm-8pm Mon, Wed, Thurs, Fri, Saturday (Tues/Sun Off), 12pm-8pm (M-F) or 10am-6pm (M-F).

This position pays $16hr for M-F schedules. The rate of pay for those with a standard schedule that includes a Saturday is $16/hour plus $1.80/hour ($17.80 total/hour).

Responsibilities

• Works within our i9Success product. Completes Forms I-9 and handles applicant contact during workflow.
• Responsible for handling incoming e-mails, calls, chats. Investigates issues to determine the proper resolution.
• Works with subjects to process and complete Form I-9.
• Maintaining knowledge base: Staying updated on product knowledge and company policies to provide accurate and up-to-date information.
• Meeting performance targets: Achieving individual and team goals set by the organization.
• Identifying escalation: Understanding the appropriate conversation details to elevate support to the appropriate internal staff member, when applicable.

Required Skills

• Bilingual in Spanish preferred.
• Excellent time management and organziational skills.
• Proficiency in M.S. Office Suite including Outlook, Word, and Excel.
• Attention to detail and reliability to complete tasks in an efficient and accurate manner.
• Elevated communication skills orally and in writing, as well as the ability to empathize with others.
• Ability to uphold professional manners while at work.
• Must have strong telephone skills.
• Must be able to maintain confidential information and follow procedures for work processing.
• Must be able to manage multiple tasks or projects during a scheduled work period.

Education

The candidate we are seeking will have at minimum a high school diploma or equivalent. College degree preferred.

Benefits

Vertical Screen offers a comprehensive suite of benefits, an environmentally friendly workplace and flexible scheduling to assist employees in managing their lives outside of work.

• Medical, dental and vision coverage with spouse/family coverage options
• 401K plan with generous company match
• Flexible spending accounts
• Voluntary insurance coverage plans (life, disability, etc.)
• Paid lunch breaks
• Paid time off
• Paid holidays
• Paid training program/ Internal employee development
• Overtime options available
• Casual dress code
• Flexible work schedules
• RushBus scheduled service from Septa Bus Route 22 and Regional Rail
• Employee referral bonus program
• Discounts through partnerships & neighborhood business programs

Additional Information

All candidates are subject to a drug test and a background screening.

Vertical Screen, Inc is an equal opportunity employer. Qualified candidates will be considered in a non-discriminatory manner without regard to legally protected characteristics.