Video Banking Teller

Dollar Bank; Pittsburgh (Allegheny County); On-site; USD 35,000 - 45,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen Video Banking Teller, der Kunden durch moderne Technologie unterstützt. In dieser Rolle helfen Sie Kunden bei verschiedenen Banktransaktionen über Video-Terminals. Diese spannende Position erfordert ausgezeichnete Kundenservicefähigkeiten und die Fähigkeit, in einem dynamischen Umfeld zu arbeiten. Als Video Banking Teller tragen Sie zur Förderung von Kundenbeziehungen und zur Lösung von Problemen bei, während Sie ein positives und hilfsbereites Auftreten bewahren. Wenn Sie eine Leidenschaft für Kundenservice haben und in einem sich ständig weiterentwickelnden Bereich arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Benefits

Medizinische Versicherung

Zahnversicherung

Sehversicherung

401(k) mit sofortiger Vesting

Tuition Reimbursement

Fitnessstudio-Mitgliedschaft

Qualifications

• Mindestens sechs Monate Erfahrung im Kundenservice oder Bargeldbearbeitung.
• Ausgezeichnete zwischenmenschliche Fähigkeiten und Kundenservice erforderlich.

Responsibilities

• Bearbeitung von Transaktionen über Tellergeräte für alle Konten.
• Initiierung von Gesprächen zur Ermittlung der Kundenbedürfnisse.

Skills

Kundenservice

Bargeldbearbeitung

Mathematische Fähigkeiten

Computerkenntnisse

Education

High School Diploma/GED

Job description

Become a Video Banking Teller. In this role, Video Banking Teller will assist customers who are able to speak with Video Banking Teller through our drive-thru, stand alone, or wall terminal. This video terminal allows the teller and customer to conduct virtually any type of teller banking transaction – all handled remotely. Through this new technology, one teller can help customers in multiple locations.

Candidates must be willing to work a rotating schedule anywhere between the hours of 8:00 a.m. to 8:00 p.m., Monday through Saturday. Video Tellers work at our Strip District facility.

Principal Activities:

• Process transactions through the teller equipment on all retail and corporate accounts, including, but not limited to, deposits, withdrawals, transfers, and loan payments.
• Initiate conversations to uncover customer needs and promote Dollar Bank products and services, and effectively refer customers to appropriate team members when needed.
• Act with confidence by helping customers with their questions and take initiative while using sound judgment in decision making and problem resolution.
• Promote good customer relations by consistently providing quality service with a friendly demeanor, can-do attitude, and a willingness to always help.

Qualifications:

• High School diploma/GED required
• Candidate must possess at least six months of cash handling and/or customer service experience; teller experience preferred.
• Excellent customer service and interpersonal skills required
• Good math aptitude and proficient computer skills are required

All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing, and monitoring the risk they encounter daily as required by Dollar Bank’s risk management program. Compliance with regulatory laws and company procedures is a required component of all position descriptions.

Address 1

Liberty Commons Building

Address 2

2700 Liberty Avenue

Employment Status

Full-time

FLSA

Non-Exempt

Schedule Information

This position has a rotating schedule including some weekday evenings and some Saturdays. Video Tellers are available to assist customers Monday through Saturday from 8:00AM - 8:00PM.

Benefits Information

Full-time employees are eligible for a comprehensive benefits package including medical, dental, vision, 401(k) with immediate vesting, tuition reimbursement, and gym membership reimbursement.

Part-time employees qualify for 401(k) with immediate vesting, tuition reimbursement, and gym reimbursement.

Dollar Bank is an Equal Opportunity Employer.