Victims Services Assistant - SR-13

County of Hawai`i; Kailua (HI); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Vacation time 21 days

Sick leave 21 days

13 paid holidays

Job summary

County of Hawai‘i in Kailua-Kona seeks an administrative, technical, and clerical support specialist for the Victim/Witness Unit. You will manage case files, enter data, prepare reports, and liaison with service agencies and victims.

The role requires strong organization and communication skills, coordinating with investigators and agencies to ensure timely updates and efficient victim services. Some travel by vehicle may be necessary.

Qualifications

• A combination of education and experience substantially equivalent to: graduation from high school, and two (2) years of clerical work experience, of which one (1) year shall have included experience in the criminal justice system or providing services to victims.

Responsibilities

• Oversees, sets up, revises, and maintains the program’s files and control records.
• Opens case files; reviews, compiles, summarizes, and enters data into the central database; monitors the status of pending cases and prepares reports as requested.
• Analyzes and searches through files, records, and police reports to extract and compile data; organizes information and prepares operational, statistical, and special reports.
• Establishes a good working relationship with the various private and public agencies that provide services to victims of sexual assault and domestic violence.
• Establishes telephone contact and maintains positive relationship with victims; provides updates on the status of their case; discusses concerns and related problems; informs victims of the agencies that provide services; may assist in coordinating services with agencies as requested; keeps investigators informed of victims’ concerns.
• Acts as the department’s liaison regarding cases; attends inter-agency meetings to ensure continual flow of dialogue and information.
• Assists police investigators in the transition of victim services to the Office of the Prosecuting Attorney’s Victim/Witness Counselors when an investigation is submitted for prosecution.
• Assists investigators with the preparation, revision, and maintenance of internal procedures and guidelines for the Domestic Violence and Sex Crimes Unit.
• Coordinates the logistics for meetings, workshops, and presentations.
• Provides information to the public regarding the various agencies working with the department on sexual assault or domestic violence issues.
• Assists in the preparation of materials and training for departmental and other agencies’ personnel.
• Composes routine correspondence from general instructions; types memoranda, reports, statements, forms, and other materials into final form; checks and proofreads materials.

Skills

Clerical work

Data entry

Customer service

Communication

Education

Associates degree substitution

Job description

Independently performs a variety of administrative, technical, and clerical support for programs and activities involving the investigations of domestic violence and sexual assault cases; serves as the department’s liaison regarding such cases, working with service agencies and the victims; and performs other related duties as assigned.

There is one (1) immediate permanent full-time vacancy with the Office of the Prosecuting Attorney - Victim/Witness Unit in Kailua-Kona.

The eligible list may be used for other permanent and temporary vacancies as they arise during the life of the list. Temporary appointment may lead to conversion to permanent appointment.

• Oversees, sets up, revises, and maintains the program’s files and control records.
• Opens case files; reviews, compiles, summarizes, and enters data into the central database; monitors the status of pending cases and prepares reports as requested.
• Analyzes and searches through files, records, and police reports to extract and compile data; organizes information and prepares operational, statistical, and special reports.
• Establishes a good working relationship with the various private and public agencies that provide services to victims of sexual assault and domestic violence.
• Establishes telephone contact and maintains positive relationship with victims; provides updates on the status of their case; discusses concerns and related problems; informs victims of the agencies that provide services; may assist in coordinating services with agencies as requested; keeps investigators informed of victims’ concerns.
• Acts as the department’s liaison regarding cases; attends inter-agency meetings to ensure continual flow of dialogue and information.
• Assists police investigators in the transition of victim services to the Office of the Prosecuting Attorney’s Victim/Witness Counselors when an investigation is submitted for prosecution.
• Assists investigators with the preparation, revision, and maintenance of internal procedures and guidelines for the Domestic Violence and Sex Crimes Unit.
• Coordinates the logistics for meetings, workshops, and presentations.
• Provides information to the public regarding the various agencies working with the department on sexual assault or domestic violence issues.
• Assists in the preparation of materials and training for departmental and other agencies’ personnel.
• Composes routine correspondence from general instructions; types memoranda, reports, statements, forms, and other materials into final form; checks and proofreads materials.
• Operates a vehicle to perform work-related duties.
• Performs other related duties as assigned.

Training and Experience

A combination of education and experience substantially equivalent to:

• graduation from high school, and
• two (2) years of clerical work experience, of which
• one (1) year shall have included experience in the criminal justice system or providing services to victims.

License/Certificate Requirements

possession of a valid State of Hawai'i Driver License (Class 3) or any other valid comparable driver license at time of filing. (You will be required to submit your valid driver's license at time of hire.)

Substitution of education for required clerical experience

an Associates degree or higher from an accredited college or university may be substituted for lack of the required clerical experience on a year for year basis (examples: 30 college credits can be substituted for one (1) year of the required clerical experience, an Associates degree can be substituted for two (2) years of the required clerical experience, and a baccalaureate degree or higher can be substituted for four (4) years of the required clerical experience). (Scan and attach a copy of your official college transcript to be credited for the substitution of clerical experience.)

Note: Foreign transcripts must be accompanied by an official credential evaluation report to determine U.S. equivalency. (Scan and attach a copy of your official credential evaluation report to your application.)

Examination

All applicants who meet the minimum qualification requirements will be assigned a score of 70 points. An education and experience evaluation will be conducted based on the applicant's training, education and experience as presented in the application.

Knowledge of

office practices and procedures, including records maintenance and filing; collection and maintenance of data; various public and private resources providing services to victims; public relations; grammar, spelling, and word usage; and the use of standard office machines, personal computer, and software applications.

Ability to

understand, interpret, and explain laws, ordinances, regulations, and policies; maintain records and files; summarize data and prepare simple reports; operate standard office machines and equipment; type accurately, which applicants may be required to demonstrate by satisfactorily passing a performance exercise at the time of interview; follow oral and written instructions; and establish and maintain effective working relationships with other employees, County officials, representatives from other departments and agencies, victims, and the public.

Physical Requirements

Persons seeking appointment to positions in this class must meet the health and physical condition standards deemed necessary and proper to perform the essential functions of the position with or without reasonable accommodations

Physical Effort Grouping

Light

Benefits of County employment

The County of Hawai‘i offers a competitive compensation package. Your total compensation is comprised of your salary and a generous range of valuable benefits, subject to eligibility requirements.

• Flexible Working Arrangements: Options may include alternate work schedules (4-10) and flexible working hours. (Not all Departments/Agencies participate and not all positions are eligible.)
• Vacation: Start accruing paid vacation time immediately upon hire – up to 21 days per year.
• Sick Leave: Start accruing paid sick leave time immediately upon hire – up to 21 days per year.
• Holidays: The County provides 13 paid holidays per year (plus General Election Day when applicable).
• Training and Development: The County has a variety of training and development opportunities for employees.
• County Tuition Reimbursement Program: This scholarship program rewards employees who take the initiative to advance their education and learning.
• Public Service Loan Forgiveness (PSLF) Program: You may be eligible for this federal program which forgives portions of federal student loans for individuals working in public service.
• Retirement Plan: The Employees’ Retirement System is a qualified defined benefit public pension plan that provides retirement, disability, survivor and other benefits to all eligible full-time and part-time county employees in the State of Hawaii as well as their beneficiaries.
• Deferred Compensation: Save additional money for retirement - this voluntary supplemental retirement savings plan allows for the investment of tax-deferred contributions.
• Flexible Spending Plan: Use pre-tax dollars to pay for qualified dependent care and/or medical expenses, as well as insurance premiums.
• Health Benefit Plans: The County of Hawai‘i offers a variety of health benefit plans for eligible employees.
• Employee Assistance Program (EAP): This voluntary assistance program provides employees and their family members with free professional and confidential assistance in overcoming personal and work-related problems.

• Group Life Insurance: Free life insurance policy for active employees.
• Credit Union Membership
• Other Leaves: You may be eligible for other leaves, including Family Leave, Funeral Leave, Leave Sharing, Military Leave, Donor Leave, Victims Protection Leave, as well as leave for Parent-Teacher Conferences, Disaster Relief, Blood Bank Donations, and Jury Duty.

All benefits are subject to eligibility requirements and change due to legislative actions and/or changes negotiated through collective bargaining. Please check out the benefits tab for additional information.