Victim Services Support Lead Specialist

KACE; Washington (District of Columbia); On-site; USD 90,000 - 95,000; Full time

Job summary

KACE is seeking a Victim Services Support Lead Specialist in Washington, DC to oversee the Victim Service Specialists, manage workload, and produce analytical reports. The role supports law enforcement and civil investigations, working with federal, state, and local agencies.

Ideal candidates will have a Bachelor’s degree and at least five years in victim services or related fields, with strong communication and data reporting skills. Security requirements apply.

Qualifications

• Bachelor’s Degree from an accredited college or university AND a minimum of five years of work experience preferably with a law enforcement, victim services, or social services capacity
• Significant demonstrated experience may be considered in lieu of the education requirement

Responsibilities

• Manage and report team performance

Skills

Team management

Reporting

Communication

Research skills

Education

Bachelor’s degree

Tools

Microsoft Excel

Microsoft Access

Microsoft Word

Microsoft Teams

SharePoint

Job description

Title: Victim Services Support Lead Specialist

Location: Washington, DC

Security Clearance: MBI, Moderate Risk Investigation

Schedule: Due to the nature of law enforcement work and operation, position may require occasional support outside of core working hours, as well as intermittent weekend support, mission dependent

Salary: $90,000-95,000/Annually

Division: Mail Fraud

Level: ISA II-A

About KACE:

KACE delivers technology-enabled mission services that advance public health, public safety and national security, combining our large-scale operational capabilities with advanced technologies and data insights to meet the government’s most complex challenges. At KACE, purpose and service are at the heart of everything we do, and every role plays a part in the mission. Our employees bring a wide range of skills, experiences and perspectives to the critical government operations we support, making a measurable impact every day. This is purpose-driven work, and we are committed to delivering a workforce that is mission-focused, accountable, and dedicated to advancing the nation’s safety, security and performance. We’re proud to be certified as a Great Place to Work! This is an honor that reflects the voices of our employees and the culture we’ve built together. This certification recognizes our commitment to creating an inclusive, supportive, and engaging workplace where employees feel valued, heard, and empowered. At KACE, being a Great Place to Work means we prioritize professional growth, celebrate achievements, encourage collaboration, and foster an environment where innovation thrives. The KACE Way is our commitment to our employees, to our customers, and to our communities. Join KACE and make a difference!

Job Summary:

The U.S. Postal Inspection Service (USPIS) protects postal customers by safeguarding the nation’s mail system through the effective use of prevention, mail screening, and investigative programs. The Victim Services Support Lead Specialist will provide oversight training, and workload management for the Victim Service Specialist and assists as time permits.

Essential Functions and Responsibilities:

• Ability to manage, track and report team’s performance
• Ability to assign tasks, monitor performance, and balance overall team workload
• Ability to establish and maintain effective working relationships with other professionals, federal, state, and local agencies, victims, attorneys, law enforcement agents, and representatives from non-governmental service agencies
• Ability to converse with potential elderly victims telephonically
• Ability to communicate orally and in writing sufficient to express thoughts and ideas to a variety of people
• Proficiency conducting research on the internet and commercial as well as public databases
• Ability to work with minimal direct supervision
• Experience supporting the preparation of a final work product
• Proficiency with Microsoft Excel, Access, Word, Teams, and SharePoint
• Desired Knowledge of community resources and agencies that serve victims of crime
• Experience providing victim services desired in support of civil and/or criminal investigations

Work Duties and Tasks/Included, but not limited to:

• Oversee and direct VSS Specialist
• Manage and disperse workload across team of VSS Specialist
• Track and report work activities
• Conduct and provide analytical reports as requested
• Ensure assigned work is accurately completed and in a timely manner
• Conduct training and onboarding with current and new VSS Specialists
• Provide ongoing educational resources, such as white papers and training opportunities, on current fraud and scam trends to allow VSS Specialist to educate the consumers during their interactions
• Serve as a liaison for local, state, and federal agencies, non-governmental organizations, and Inspection Service personnel
• Reviews in case management and/or other databases to ensure required entries are entered timely and contain the proper documentation
• Assist VSS Specialist as time permits
• Assist with other tasks assigned by the Criminal Investigations Group

Minimum Qualifications & Skills:

• Bachelor’s Degree from an accredited college or university AND a minimum of five years of work experience preferably with a law enforcement, victim services, or social services capacity
• Significant demonstrated experience may be considered in lieu of the education requirement

Security Requirements/Background Investigation Requirements:

Applicants selected may be subject to a government background investigation and may be required to meet the following conditions of employment.

• Must be a U.S Citizen or Legal Permanent Resident
• Favorable credit check for all cleared positions
• Successfully passing a background investigation including drug screening

Residency Requirement:

Must have resided in the United States for the past five (5) years without residing outside of the United States for six (6) or more consecutive months during that period

Physical Requirements/Working Conditions:

• Standing/Walking/Mobility: Must have mobility to attend meetings with other managers and employees
• Climbing/Stooping/Kneeling: 10% of the time
• Lifting/Pulling/Pushing: 10%
• Fingering/Grasping/Feeling: Must be able to write, type, and use a telephone system 100% of the time
• Sitting: Sitting for prolonged and extended periods of time

This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. Management may revise duties as necessary without updating this job description.

For more information about the company please visit our website at www.kacecompany.com

KACE is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, disability or any other federal, state or local protected class. KACE complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities.

If you require reasonable accommodation in completing this application, interviewing, completing any pre‑employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [e-mail].

At KACE, we leverage data‑powered insights to develop novel strategies and technology‑enabled solutions that accelerate mission success.

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If you are unable or limited in your ability to use or access our careers website as a result of your disability, request a reasonable accommodation by: (1) sending an e‑mail to [e-mail]; (2) informing us regarding the nature of your request and (3) providing your contact information. Please do not direct any other general employment‑related questions to this email and/or phone number. Only inquiries concerning a request for reasonable accommodation will be responded to from this e‑mail address.