Victim Services Supervisor

CCSAO; Skokie (IL); On-site; USD 79,000 - 96,000; Full time

Job summary

CCSAO is seeking a Victim Services Supervisor to oversee Victim Specialists at multiple courthouse locations, including Skokie, Maywood, and Bridgeview. The role leads daily operations, ensures compliance with victims’ rights, and coordinates training and staff support.

You will act as a liaison between victims, witnesses, and the States Attorney’s Office, maintaining case accuracy and confidentiality while guiding staff to handle complex cases and referrals.

Qualifications

• Must hold a bachelor’s degree in a relevant field or five years of related experience in lieu of degree.
• Demonstrated empathy and understanding of victims’ rights as defined by law.
• Experience working with crime victims and protective orders.
• Ability to travel to multiple courthouse locations and work flexible hours.

Responsibilities

• Oversee daily operations with Victim Specialists including interactions with ASAs, victims, witnesses, court personnel and partners.
• Provide onboarding training and ongoing professional development for staff.
• Serve as liaison between victims/witnesses and the States Attorney’s Office.

Skills

Empathetic listener

Victims rights knowledge

Trauma-informed care

Microsoft 365 proficiency

Communication skills

Education

Bachelor's degree in sociology/psychology/womens studies or related field

5+ years relevant experience in lieu of degree

Tools

Microsoft 365 applications

Job description

Job title Victim Services Supervisor 470Reports to Deputy Bureau Chief Location Suburban Districts 2345 Classification Grade 19Full timeUnion Division Victim Services Bureau Salary 87641 Entry This may vary for internal candidates Hours Monday Friday 830 am 430 pm Application Deadline August 21 2026

Physical Requirements

Light Work The position requires the ability to stand or walk frequently often for extended periods You may need to lift carry push or pull objects weighing up to 20 pounds regularly and occasionally heavier items The job may also involve a significant amount of walking or standing relative to sedentary roles

Primary Function

Responsible for overseeing and coordinating the daily activities and duties of Victim Specialists at various locations particularly Districts 2 Skokie 3 Rolling Meadows 4 Maywood and 5 Bridgeview courthouses The Supervisor functions as a part of the Victim Services Bureau leadership team consulting with ASA Supervisors Investigations and Office Managers as needed The Supervisor ensures that staff fully comply with all statutory notification requirements and uphold victims rights The Supervisor maintains a thorough understanding of the Victim Specialist role to provide effective guidance coaching and support to staff

Duties and Responsibilities

• Oversee daily operations with Victim Specialists including interactions with ASAs, victims, witnesses, court personnel and other partners
• Provide and coordinate onboarding training for new staff and ongoing professional development to current staff
• Serve as a liaison between victims and witnesses and the States Attorneys Office
• Ensure accurate and current case records; enforce all policies related to CCSAO database usage Victim Specialist case management expectations and record retention; conduct regular case audits
• Enforce performance and conduct standards including issuing corrective or disciplinary action when appropriate
• Track staff grant related work and provide required reporting to the Deputy Bureau Chief, Bureau Chief and Programs and Development Division as needed
• Hold regular team meetings and participate in scheduled managerial meetings
• Assign caseloads and responsibilities equitably among staff
• Build and maintain a network of community based advocates, government agencies and partner organizations to expand referral options for victims; promote effective interagency cooperation with service referrals
• Resolve court related issues arising from victims or witnesses interactions with the court system; assist with courtroom specialist duties during staff shortages as needed
• Identify crisis situations and provide in person crisis intervention and referrals
• Present to community organizations on victim services the role of the Victim Specialist and the CCSAOs Victim Service Bureau
• Maintains strict confidentiality of sensitive information
• Adaptable to work a flexible schedule based on the needs of the team
• Perform other duties and responsibilities as assigned

Qualifications

• Required: The candidate must hold a bachelors degree in a relevant program sociology psychology womens studies or related field
• In lieu of a bachelors degree five 5 or more years of relevant experience may be substituted
• The candidate must be an empathetic listener with knowledge of the rights of victims as defined by state and national law and trauma informed care
• Candidate must have experience working with crime victims and proficiency in protective orders
• The candidate must be able to work flexible hours and ability to travel to other courthouse locations as needed
• Proficiency in Microsoft 365 applications
• Candidate must be able to work independently multi-task and have ability to demonstrate cultural competency
• The candidate must have excellent grammar organizational and communication skills both oral and written

Preferred

• Prior management or leadership experience
• Experience collaborating with community based service providers
• Knowledge of CCSAO databases

Equal Employment Opportunity EEO Message

The Cook County States Attorneys Office CCSAO is an equal opportunity employer which seeks to recruit develop and retain the most talented people from a diverse candidate pool The CCSAO does not discriminate on the basis of race color religion sex pregnancy national origin age physical and mental disability sexual orientation gender identity gender expression and any other characteristic protected by federal state or local law Upon request the CCSAO will provide reasonable accommodation for qualified individuals due to a disability or pregnancy The EEOP report can be found on our website at wwwcookcountystatesattorneyorg