Victim Notification Team Lead - FBI

Chenega Agile Real Time Solutions, LLC; Washington (District of Columbia); On-site; USD 90,000 - 98,000; Full time

Benefits offered by this job

Paid Time Off

Paid Holidays

Health Insurance

401k / Retirement plan

Job summary

Chenega Enterprise Systems & Solutions, LLC seeks a Victim Notification Team Lead to supervise the FBI’s CENP, VOSS, and VNS projects. The role focuses on managing victim contact data, case documentation, and verification across systems while guiding coordinators and management.

Ideal candidates bring 4+ years in a professional setting with supervisory experience, excellent communication, and MS Office expertise. Onsite work in Washington, DC is required with a Top-Secret clearance.

Qualifications

• Must be onsite in Washington D.C.
• Active Top-Secret clearance required; sponsorship not provided
• Bachelor’s Degree required; four years of relevant experience acceptable in lieu
• Minimum four years in a professional setting; one year supervisory experience
• Strong analytical, problem-solving, and presentation skills
• Proficient in producing written documentation and handling multiple projects
• Experience with Microsoft Office Suite and Excel 2008 or newer

Responsibilities

• Oversee VNAs/VOSS and CENPs in a supervisory capacity
• Process requests for victim services providers
• Assist VNS coordinator, CENP coordinator, VOSS coordinator and management
• Oversee victim contact information processing and case documentation
• Validate and verify case files across multiple systems
• Provide QA, report generation, and VNS account setup after approval
• Present at briefings, meetings, and trainings as needed
• Review weekly reports and update SOPs
• Train new victim notification analysts
• Manage contractors, hiring, and daily scheduling
• Coordinate AWS requests and attendance reporting
• Ensure cohesive team operation and customer satisfaction
• Hold regular staff meetings and address issues promptly

Skills

Top-Secret clearance

Supervisory experience

Analytical skills

Presentation skills

Communication skills

Project coordination

MS Office proficiency

Education

Bachelor’s Degree from an accredited university

Master’s Degree preferred

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Job description

Summary

Come join a company that strives for Extraordinary People and Exceptional Performance! Chenega Enterprise Systems & Solutions, LLC, a Chenega Professional Services’ company, is looking for a Victim Notification Team Lead to oversee the FBI’s Child Exploitation Notification Program (CENP), Victim Outreach Support & Strategy Team (VOSS) and Victim Notification System (VNS) in a supervisory capacity to help ensure that the FBI’s responsibility for timely notification is met. This position will fulfill requests for VSD victim services providers, assisting the VNS coordinator, CENP coordinator, VOSS coordinator and VSD management directly. The Victim Notification Team Lead will oversee the processing of victim contact information, case documentation and the validation and verification of case files in multiple case management systems.

Our company offers employees the opportunity to join a team where there is a robust employee benefits program, management engagement, quality leadership, an atmosphere of teamwork, recognition for performance, and promotion opportunities. We actively strive to channel our highly engaged employee’s knowledge, critical thinking, and innovative solutions for our clients.

Responsibilities

• Oversee VNAs/VOSS and CENPs in a supervisory capacity
• Fulfills requests for VSD victim services providers
• Assisting the VNS coordinator, CENP coordinator, VOSS coordinator and VSD management directly
• Overseeing the processing of victim contact information, case documentation
• Validation and verification of case files in multiple case management systems
• When directed, perform quality assurance and report generation, and create VNS accounts for victim services providers after the VNS coordinator provides approval
• Presenting during briefings, meetings, and training when needed by the coordinator
• Review weekly reports and take action as needed
• Work with the coordinator to update SOPs
• Provide on-the-job training to new victim notification analysts
• Assist in maintaining the VNS for numerous Field Offices and Resident Agencies, as well as headquarters, and provide additional support on duties as assigned
• Responsible for managing the other contractors on the contract, interviewing new candidates and coordinating all hiring requirements
• Setting deadlines and allocating resources effectively to meet objectives
• Oversee the project’s day-to-day scheduling, ensuring that all tasks are completed on time and team members are appropriately assigned their responsibilities
• Submit the AWS requests (in-office & telework) to VSD Management for consideration.
• Submit daily attendance report the Contracting Officer’s Representative (COR) and VSD PMs
• Ensure that the team operates cohesively and maintain a high level of customer satisfaction through clear direction and continuous support
• Hold regular team meetings to ensure the staff remains compliant with customer policies and procedures, addressing any issues promptly.
• Review and submit completed alternate work schedule tasks, ensuring all necessary adjustments are made for smooth workflow.
• Monitor the progress of the project, making adjustments as necessary to keep on track, and implement corrective actions swiftly if needed
• Work closely with customer program managers and team leads to streamline processes and increase program efficiency, leading to greater productivity and overall project success
• Provide administrative support to customer program managers when needed

Qualifications

• Must be able to work onsite in Washington D.C.
• Must possess a current and active Top-Secret clearance. Applicants must already hold this clearance. Clearance sponsorship, processing, reinstatement, or upgrades cannot be provided
• Bachelor’s Degree from an accredited university
• Education can be substituted with four (4) years of experience in a professional work environment performing similar administrative tasks to those outlined above
• Minimum of four (4) years of experience in a professional work environment
• Minimum one (1) year of supervisory experience
• Analytical and problem-solving skills
• Experience in preparing presentation materials for a wide audience
• Communication skills with emphasis on effectively communicating program details, providing detailed analysis and recommendations, communicating with personnel and all levels of management
• Experience working in collaborative sessions, while demonstrating verbal communication and presentation skills
• Experience producing written documentation, to include procedures and instruction
• Experience managing, tracking, prioritizing, and scheduling multiple projects simultaneously and with meeting short deadlines
• Ability to recognize when and where problems and opportunities exist and evaluate strengths and weaknesses of potential solutions to problems
• Experience and proficiency in Microsoft Office Suite – Excel, Word, and PowerPoint
• Minimum one (1) year of experience using Microsoft Excel 2008 or later version in a professional work environment to include:
  • Creating new spreadsheets
  • Entering data, auto fill features adding and adjusting columns and rows
  • Sorting, Filtering and Freezing Panes
  • Moving and copying worksheets within a workbook
  • Separating data in one cell to multiple cells using Text – to – Columns
  • Grouping data together using the Concatenate function
  • Working knowledge of basic excel formulas

Preferred Qualifications

• Master’s Degree from an accredited university

Final salary determination based on skill-set, qualifications, and approved funding.

Paid Time Off

PTO / Vacation – 5.67 hours accrued per pay period / 136 hours accrued annually

Paid Holidays - 11

California residents receive an additional 24 hours of sick leave a year

Health & Wellness

Medical

Dental

Vision

Prescription

Employee Assistance Program

Short- & Long-Term Disability

Life and AD&D Insurance

Spending Account

Flexible Spending Account

Health Savings Account

Health Reimbursement Account

Dependent Care Spending Account

Commuter Benefits

Retirement

401k / 401a

Voluntary Benefits

Hospital Indemnity

Critical Illness

Accident Insurance

Pet Insurance

Legal Insurance

ID Theft Protection

Estimated Salary/Wage

USD $90,000.00/Yr. Up to USD $98,000.00/Yr.