Vickers MQA FT Practice Manager

EssilorLuxottica; Village of Rib Mountain (WI); On-site; USD 65,000 - 85,000; Full time

Job summary

EssilorLuxottica seeks an experienced practice leader to guide daily operations, ensuring premium patient care and optimized performance. The role partners with doctors to drive patient satisfaction and business results, staffing effectively and managing resources to support a premier vision-care destination.

You will oversee staff development, workflow efficiency, and adherence to safety and policy standards while driving improvements and technology adoption across the practice.

Qualifications

• Requires high school diploma or equivalent.
• 4+ years of management/supervisory experience in eyecare/healthcare preferred.
• Proven track record of delivering results and growth.
• Strong business and financial acumen including operational analysis.
• Familiar with technology such as POS, patient record systems, and other software.
• Strong communicator and listener.

Responsibilities

• Lead collaboration with managing and associate doctors to ensure high patient care.
• Coach and develop team to deliver outstanding patient experiences.
• Recruit and build talent pipeline for succession.
• Monitor operations and train staff per policy.
• Analyze practice financial data and advise on profitability.
• Control store profits and expenses including claims, labor, and inventory.
• Drive change management and adoption of new technology.
• Ensure safety programs are implemented.
• Support weekends and evenings as required.
• Adhere to attendance and timekeeping.
• Follow company policies and dress code.
• Perform other duties as needed.

Skills

Management experience

Leadership

Communication

Financial acumen

Operational analysis

Education

College degree or equivalent

High School graduate or equivalent

ABO Certification

Job description

JOB DESCRIPTION

GENERAL FUNCTION

This role supports the Company's mission to create a community with a primary focus on promoting and guaranteeing premium and professional eyecare experiences with every patient at their local practice. The role also supports advancing the profession of optometry in the healthcare industry. This position is the leader within the local practice and marketplace and establishes the practice as the premier destination for all vision needs within the community.

MAJOR DUTIES AND RESPONSIBILITIES

• Works closely with managing and associate doctors to ensure the highest standard of patient care and workflow efficiency.
• Conveys a patient-centric approach through leading team performance, coaching, inspiring, and developing team members to deliver unsurpassed patient experiences, every time.
• Recruits and selects high caliber, success-oriented talent and creates a talent pipeline for succession.
• Monitors all aspects of practice operations, provides on-the-job training and support to team members in accordance with Company policy and procedure.
• Analyzes practice financial data and makes recommendations regarding next steps to optimize overall practice profitability.
• Controls profits and expenses for the store, through operational functions, sales and medical/vision insurance claim accuracy, labor, supply ordering, etc.
• Demonstrates deep understanding of eyecare business and patient care and has the capability to transfer knowledge to superior patient experiences and business results.
• Follows workforce management guidelines to optimally staff all practice hours of operation.
• Maintains inventory accuracy through proper inventory management procedures.
• Drives change management activities in the practice to include adoption of new technology, processes, and continued improvement.
• Ensures all Company approved safety programs are implemented and maintained.
• Works weekends and evenings in support of the business needs (varies by location).
• Adheres to attendance and daily time keeping requirements.
• Adheres to all company policies and procedures.
• Consistently maintains proper dress code.
• Performs other duties as assigned or as business needs.

BASIC QUALIFICATIONS

• High School graduate or equivalent
• 4+ years management/supervisory experience, preferably in an eyecare/healthcare setting
• A proven track record of delivering results and growthli>
• Excellent business and financial acumen including operational analysis
• Familiarity with technology, such as point-of-sale, patient record systems, and other software applications
• Strong communicator and listener

PREFERRED QUALIFICATIONS

• College degree or equivalent
• ABO Certification

This posting is for an existing vacancy within our business.Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email [e-mail]

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.