Vice President, Wealth Management Loan Servicing

Security Capital Research; Chicago (IL); On-site; USD 110,000 - 150,000; Full time

Job summary

JP Morgan Chase in Chicago is seeking a Loan Servicing Manager III to lead a group of specialists responsible for accurate and timely servicing across a loan portfolio. You will interpret loan documentation, manage priorities, and partner with stakeholders to resolve issues while reducing operational risk and driving continuous improvement.

You will coach and develop future leaders, guide execution, strengthen controls, and help develop talent in a culture of accountability and continuous

Qualifications

• 7 years of experience managing loan servicing operations.
• Experience leading teams in financial services with accountability for quality, timeliness, and performance outcomes.
• Demonstrated experience resolving complex issues through effective conflict management with internal teams and external stakeholders.
• Experience contributing to operational planning and decisions that improve servicing execution and risk outcomes.
• Experience mentoring and developing others through coaching, feedback, and skill development.

Responsibilities

• Oversee the interpretation of loan documents to support accurate and timely loan servicing.
• Lead a team of loan servicing specialists by setting clear expectations and driving performance.
• Resolve complex issues by applying conflict management skills across internal teams and external stakeholders.
• Execute strategic planning to improve servicing outcomes, strengthen controls, and align work to longer-term objectives.
• Coach and develop future leaders through mentorship, feedback, and skill-building support.

Skills

Loan servicing management

Leadership

Conflict resolution

Operational planning

Coaching & mentoring

Data reporting

Cross-functional coordination

Job description

Make a direct impact on the day-to-day performance of a loan portfolio by leading a team that keeps servicing accurate, controlled, and client-focused. In this role, you will guide execution, strengthen processes, and solve complex issues with urgency and care. You will also help develop talent and build a culture of accountability and continuous improvement.

Job summary

As a Loan Servicing Manager III in the Loan Servicing team, you will lead a group of specialists responsible for accurate and timely servicing across a loan portfolio. You will interpret loan documentation, manage priorities and deadlines, and partner with key stakeholders to resolve issues and reduce operational risk. You will drive continuous improvement while coaching and developing future leaders.

Job responsibilities

• Oversee the interpretation of loan documents to support accurate and timely loan servicing
• Lead a team of loan servicing specialists by setting clear expectations, driving performance, and reinforcing a continuous improvement culture
• Resolve complex issues by applying conflict management skills across internal teams and external stakeholders
• Execute strategic planning to improve servicing outcomes, strengthen controls, and align work to longer-term operational objectives
• Coach and develop future leaders through mentorship, feedback, and skill-building support

Required qualifications, capabilities and skills

• 7 years of experience managing loan servicing operations, including interpreting loan documents and managing servicing deadlines
• Experience leading teams in a financial services environment with accountability for quality, timeliness, and performance outcomes
• Demonstrated experience resolving complex issues through effective conflict management with internal teams and external stakeholders
• Experience contributing to operational planning and making decisions that improve servicing execution and risk outcomes
• Experience mentoring and developing others through coaching, feedback, and structured skill development

Preferred qualifications, capabilities and skills

• Strong organizational skills to perform effectively in high-volume, fast-paced, deadline-oriented environments while meeting service level agreements
• Demonstrated ability to deliver feedback, mentor, and coach others to support development and high performance
• Proficiency in developing quantitative reports to analyze performance and support data-informed decision-making
• Experience managing multiple teams and people leaders with effective coordination across groups
• Experience ensuring timely delivery and execution of daily controls while meeting key performance indicator targets
• Experience leading teams through the adoption of artificial intelligence-enabled analytics, workflow automation, or intelligent process tools to improve operational efficiency and accuracy, reduce manual effort, and support consistent, well-controlled execution through coaching, change adoption, and continuous improvement