Loan Servicing Manager III

Testing Site - JPMC; Newark (DE); On-site; USD 120,000 - 170,000; Full time

Job summary

Testing Site - JPMC seeks a Loan Service Manager III to lead a diverse Client Service team and deliver high-quality service with strong control environments. You will partner with stakeholders to translate needs into practical solutions and drive efficiency through process improvements and automation.

Required qualifications include a bachelor’s degree in accounting/finance and 6+ years in data analysis and syndicated lending, plus proficiency with banking platforms and analytics tools.

Qualifications

• Bachelor’s degree or equivalent in accounting, finance or related field.
• At least 6 years of data analysis and syndicated lending experience.
• Knowledge of investment banking products, especially loans.
• Experience in strategic planning and process automation to improve operational performance.
• Strong conflict management skills resolving complex client issues.
• Strong digital literacy with emerging technologies to enhance operations and client service.

Responsibilities

• Partner with Risk, Compliance, and business stakeholders as first-line control partner; manage and upscale risk matters and ensure effective issue management.
• Govern the efficiency and quality of data operations supporting critical customer and internal stakeholder segments.
• Lead strategic planning for customer reference data and metric governance to improve consistency and transparency.
• Define and evolve the organization’s AI strategy aligned to business objectives and responsible AI principles; establish and maintain governance frameworks and compliance guidelines.
• Establish and lead cross-functional AI pillars to prioritize initiatives using value/viability frameworks and decision tools.
• Develop and execute strategic plans to enhance service center operations through process improvement and automation.
• Strengthen detection and prevention approaches to mitigate fraud and reduce financial and reputational risk.
• Identify trends and implement innovative solutions to meet client needs and improve service delivery.
• Build and maintain strong partnerships with internal stakeholders and clients to drive shared outcomes.

Skills

Data analysis

Syndicated lending

Strategic planning

Process automation

Conflict management

Digital literacy

Education

Bachelor’s degree or equivalent in accounting/finance

Tools

Banking platforms

Analytics tools (LIQ)

LIQ

Job description

Join a team that supports your career growth, advancement, and expanding opportunities.

As a Loan Service Manager III within the Client Service team, you will lead a diverse team to deliver high-quality service and consistent execution. You will partner with stakeholders to interpret needs, identify trends, and translate insights into practical solutions. You will help protect clients and the firm by supporting a strong control environment and effective issue management. You will drive operational efficiency through strategic planning, process improvement, and automation. You will build strong relationships through effective communication, conflict management, and stakeholder influence.

Job responsibilities

• Partner with Risk, Compliance, and business stakeholders as a first-line control partner; manage and upscale risk matters and ensure effective issue management.
• Govern the efficiency and quality of data operations supporting critical customer and internal stakeholder segments.
• Lead strategic planning for customer reference data and metric governance to improve consistency and transparency.
• Define and evolve the organization’s AI strategy aligned to business objectives and responsible AI principles; establish and maintain governance frameworks and compliance guidelines.
• Establish and lead cross-functional AI pillars to prioritize initiatives using value/viability frameworks and decision tools.
• Develop and execute strategic plans to enhance service center operations through process improvement and automation.
• Strengthen detection and prevention approaches that help mitigate fraud and reduce financial and reputational risk.
• Identify trends and implement innovative solutions to meet client needs and improve service delivery.
• Build and maintain strong partnerships with internal stakeholders and clients to drive shared outcomes.

Required qualifications, capabilities, and skills

• Bachelor’s degree or equivalent experience in accounting, finance, or a related field.
• Minimum of 6 years of experience in data analysis and syndicated lending.
• Knowledge of investment banking products, specifically loans.
• Demonstrated proficiency in strategic planning and process automation to improve operational performance.
• Advanced conflict management skills with experience resolving complex client issues and complaints.
• Strong digital literacy, including experience using emerging technologies to enhance operations and client service.

Preferred qualifications, capabilities, and skills

• Experience in banking or financial services (commercial and/or investment banking) with proven leadership and people management capabilities.
• Proficiency with banking platforms and analytics tools (including LIQ) to support decision-making and solution design.
• Continuous improvement mindset with experience identifying, implementing, and sustaining process enhancements.
• Ability to apply cultural intelligence when engaging with diverse clients and teams.
• Experience mentoring team members and leading projects to deliver measurable client and business outcomes.