Vice President, Technical Writer/Documentation Specialist II

BNY Mellon; Pittsburgh (Allegheny County); Hybrid; USD 80,000 - 120,000; Full time

Job summary

Join a leading global financial services company as a Technical Writer/Documentation Specialist II. In this hybrid role, you'll create and maintain user-friendly API documentation, translating complex technical information into accessible content for diverse audiences. Collaborate closely with product and development teams to enhance the API developer portal, ensuring it meets user needs and is consistently updated. This position offers a unique opportunity to impact the user experience significantly while working within a culture that values growth, diversity, and innovation. If you are passionate about technical writing and content strategy, this role is perfect for you.

Benefits

Flexible global resources

Generous paid leaves

Paid volunteer time

Wellbeing programs

Qualifications

• Strong technical writing and proficiency in API documentation tools.
• Experience with CMS platforms and basic HTML/CSS.

Responsibilities

• Creates and maintains API documentation for developers and business users.
• Manages content on the API developer portal and ensures user-friendly navigation.

Skills

Technical Writing

API Documentation

User-Centered Content Design

Content Strategy

UX Writing

SEO for Technical Content

Tools

Swagger

Postman

Confluence

Jira

Crafter CMS

Job description

Vice President, Technical Writer/Documentation Specialist II

Pittsburgh, PA, United States (Hybrid)

Job Description

Vice President, Technical Writer / Documentation Specialist II

At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere.

We’re seeking a future team member for the role of Technical Writer / Documentation Specialist II to join our team. This role can be based out of our Pittsburgh, PA – Hybrid (3 Days a Week).

In this role, you’ll make an impact in the following ways:

• Creates, edits, and maintains API documentation tailored for various personas, including developers and business personas. Produces user-friendly documentation that clarifies complex API functions.
• Translates technical API information into business-friendly language and develops content for stakeholders who may not have a technical background. Works closely with the product and development teams to document API use cases, benefits, and business outcomes.
• Oversees and maintains content on the API developer portal, ensuring it’s up-to-date, accessible, and aligned with user needs. Handles Crafter Content Management System (CMS) updates, organizes releases of new documentation, and coordinates content changes with the development and content teams.
• Manages the structure and layout of the developer portal, ensuring intuitive navigation and organized content. Develops content strategies to support a diverse user base, including creating sections for different use cases, FAQs, and best practice guides.

To be successful in this role, we’re seeking the following:

• Strong technical writing, proficiency in API documentation tools (Swagger, Postman), understanding of API concepts, experience writing for both technical and non-technical audiences, and user-centered content design.
• Experience with Confluence and Jira, CMS platform experience; knowledge of website management and deployment, familiarity with basic HTML/CSS, experience with version control, and attention to detail in maintaining a cohesive and consistent portal experience.
• Information architecture, content strategy, UX writing, and SEO for technical content.

At BNY, our culture speaks for itself. Here’s a few of our awards:

• America’s Most Innovative Companies, Fortune, 2024
• World’s Most Admired Companies, Fortune 2024
• Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024
• Best Places to Work for Disability Inclusion, Disability: IN – 100% score, 2023-2024
• “Most Just Companies”, Just Capital and CNBC, 2024
• Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024
• Bloomberg’s Gender Equality Index (GEI), 2023

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals with Disabilities/Protected Veterans. Our ambition is to build the best global team-one that is representative and inclusive of the diverse talent, clients and communities we work with and serve-and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.

Job Info

• Job Identification 63284
• Job Category Technical Writing
• Posting Date 01/27/2025, 08:10 PM
• Locations 500 Ross Street, Pittsburgh, PA, 15262, US (Hybrid)