Vice President, Tax and Fee Administration

Hinderliter De Llamas & Associates; Brea (CA); On-site; USD 173,000 - 217,000; Full time

Benefits offered by this job

Competitive Base Pay

401k matching

Medical, Dental, Vision

Job summary

HdL Companies in Fresno, CA seeks a Vice President of Tax and Fee Administration to lead a multi-million dollar division serving municipal clients. This senior role carries full P&L responsibility, directs a large call center, drives growth, and aligns operations with enterprise priorities to maximize revenue and service excellence.

The position requires strategic leadership, data-driven decision making, and the ability to build and scale a high-performing team across technology and process

Qualifications

• 10+ years of progressive leadership experience in operations, tax administration, public sector services, or related field.
• Experience managing large-scale operations and/or call center environments.
• Experience within industry combined with prior experience in strategic consulting and/or investment finance.
• Experience working in a technology-enabled or data-driven environment.

Responsibilities

• Lead day-to-day business management and operations of the TFA business unit, including call center performance, service delivery, and client support functions
• Manage and optimize a larger and diverse revenue portfolio, ensuring profitability, efficiency, and scalability
• Establish and monitor KPIs related to service levels, response times, compliance accuracy, and client satisfaction
• Drive continuous improvement initiatives to enhance operational effectiveness and reduce costs
• Develop and execute strategies to enhance local tax and fee administration services for municipal clients
• Identify opportunities for growth, innovation, and expansion of TFA offerings
• Collaborate with executive leadership to align TFA strategy with enterprise priorities, including technology and product roadmaps
• Leverage data analytics to inform decision-making and improve service delivery outcomes
• Partner with other HdL Senior Executives and other internal teams to generate ideas related to new services, acquisitions, and growth expansion opportunities
• Serve as an executive leader for key client relationships, ensuring high levels of satisfaction and retention
• Support business development efforts through proposals, client presentations, and solution design
• Ensure delivery of innovative tax and fee solutions that maximize revenue for municipal partners
• Partner with product and technology teams to implement scalable, high-performance solutions that enhance TFA service delivery
• Champion automation, digital tools, and data platforms to improve efficiency and client experience
• Support system implementations and process transformations that enable growth and operational excellence
• Lead, develop, and scale a high-performing team, including managers and frontline staff
• Foster a culture of high trust, accountability, continuous improvement, and client service excellence
• Drive succession planning, leadership development, and organizational design within the TFA function

Skills

Leadership

P&L management

Strategic thinking

Stakeholder management

Operational excellence

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Vice President, Tax and Fee Administration

Full Time 30-39 Hour Hinderliter de Llamas & Associates HQ Brea CA, Brea, CA, US

Salary Range: $173,228.65 To $216,535.82 Annually

Company Overview

The HdL Companies help cities, counties and special districts maximize revenues through research and discovery efforts, financial and economic analysis, and provision of software that supports local government operations in a variety of important ways. We are regarded as a leader, occupying a specific niche in the financial services sector and serving over 900 local governments nationwide. Leveraging our talented team of professionals, along with leading edge software and database systems, HdL discovery efforts have recovered over $3 billion for our local government partners.

Core Values

HdL team members individually and collectively aspire to the following core values:

Deliver Excellence In Everything - We anticipate needs and believe that delivering extraordinary service, inside and outside our organization, is key to our success. We passionately pursue excellence in everything we do.

Do The Right Thing - We always act in the best interests of our company and our clients. We are respectful, have high integrity, and are accountable for our actions.

Foster Relationships - We build lasting relationships based on trust with our teams and our clients. We value collaboration toward our common goals and inspire each other to improve and progress.

Give Generously - We give generously of our time and resources with our teammates, clients and communities. We impart information for best practices, encourage professional development, and support charitable community organizations.

Enjoy The Journey - We enjoy our journey and enthusiastically celebrate our successes. We have fun and find fulfillment working with our colleagues and clients.

Be Authentic, Grateful, and Humble - We are thankful for the success we have achieved individually and as a company and never take it for granted.

Company Profile

HdL Companies is a leading provider of revenue enhancement, compliance, and data-driven solutions to local governments across the United States. For over 40 years, HdL has partnered with cities, counties, and special districts to maximize and protect revenue through sales and use tax consulting, property tax services, economic development, and proprietary software platforms.

Serving more than 900 public agency clients, HdL combines deep domain expertise with innovative technology to deliver measurable fiscal impact and long-term client value.

Job Summary

The Vice President - TFA is a senior leadership role responsible for overseeing a large multi-million dollar, double digit growing business unit focused on tax, fee, and administration services for municipal clients. This role leads revenue growth strategies for the division and scaling operations, including a high-volume call center, while driving strategic initiatives related to local tax compliance, revenue optimization, and client service delivery.

This leader has full P&L responsibility, while ensuring operational excellence, scalability, and innovation across TFA services, while aligning with HdL's broader enterprise strategy. The role requires a balance of operational rigor, client-centric thinking, and forward-looking strategy to enhance service delivery through technology and process improvement.

Job Responsibilities

Operational Leadership

• Lead day-to-day business management and operations of the TFA business unit, including call center performance, service delivery, and client support functions
• Manage and optimize a larger and diverse revenue portfolio, ensuring profitability, efficiency, and scalability
• Establish and monitor KPIs related to service levels, response times, compliance accuracy, and client satisfaction
• Drive continuous improvement initiatives to enhance operational effectiveness and reduce costs

Strategic Leadership

• Develop and execute strategies to enhance local tax and fee administration services for municipal clients
• Identify opportunities for growth, innovation, and expansion of TFA offerings
• Collaborate with executive leadership to align TFA strategy with enterprise priorities, including technology and product roadmaps
• Leverage data analytics to inform decision-making and improve service delivery outcomes
• Partner with other HdL Senior Executives and other internal teams to generate ideas related to new services, acquisitions, and growth expansion opportunities

Client & Revenue Management

• Serve as an executive leader for key client relationships, ensuring high levels of satisfaction and retention
• Support business development efforts through proposals, client presentations, and solution design
• Ensure delivery of innovative tax and fee solutions that maximize revenue for municipal partners

Technology & Innovation

• Partner with product and technology teams to implement scalable, high-performance solutions that enhance TFA service delivery
• Champion automation, digital tools, and data platforms to improve efficiency and client experience
• Support system implementations and process transformations that enable growth and operational excellence
• Lead, develop, and scale a high-performing team, including managers and frontline staff
• Foster a culture of high trust, accountability, continuous improvement, and client service excellence
• Drive succession planning, leadership development, and organizational design within the TFA function

Skills and Qualifications

• Strong understanding of local tax, fee administration, or government revenue programs preferred
• Proven ability to manage P&L responsibility for a significant business unit ($50M+ preferred)
• Demonstrated success in driving operational efficiency, process improvement, and scalable growth
• Strong leadership, communication, and stakeholder management skills

Education and Experience

• 10+ years of progressive leadership experience in operations, tax administration, public sector services, or related field
• Experience managing large-scale operations and/or call center environments
• Experience within industry combined with prior experience earlier career experience in strategic consulting and/or investment finance
• Experience working in a technology-enabled or data-driven environment

Compensation

The starting base salary for this Fresno, CA position is expected to be between $173,228.65 to $216,535.82 annually . Actual salary will be determined based on skills, experience (to the extent relevant) and other job-related factors, consistent with applicable law.

• Competitive Base Pay
• Opportunity to participate in 401k
• Medical, Dental, Vision, Life/AD&D, LTD and Employee Assistance Program
• Paid time off for Vacation, Sick and Holidays