Vice President, Strategic Solutions & Delivery

Genex Services, LLC; Northern (KY); Hybrid; USD 200,000 - 240,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k)

Tuition Reimbursement

Life and AD&D Insurance

Job summary

Enlyte in the United States is seeking a Vice President, Strategic Solutions & Delivery to lead Consulting, Professional Services, and Implementation across the customer lifecycle. You will guide a 50+ member team from pre-sales strategy through adoption and expansion, reporting to the EVP and GM and leveraging AI, automation, analytics, and industry best practices to enhance performance and objectives.

The role emphasizes strategic leadership, cross-functional collaboration with product,

Qualifications

• 15+ years of progressive experience in solutions consulting, professional services, client consulting, technology services, or related disciplines.
• 7+ years of leadership experience managing consulting teams, technical organizations, or professional services functions.
• Expertise within casualty insurance, risk solutions, claims technology, workforce management, healthcare technology, SaaS, or other complex business solutions environments.
• Demonstrated ability to build trusted relationships and influence senior client and executive stakeholders.
• Proven experience leading large-scale customer engagements, business transformation initiatives, or operational improvement efforts leveraging AI, automation, digital transformation, and enterprise modernization initiatives.
• Strong business acumen, including experience managing performance, priorities, and resources.
• Effective communicator with the ability to lead through change and influence across multiple functions.

Responsibilities

• Serve as a thought leader internally and externally on casualty operations, claims modernization, workforce transformation, and AI-enabled business processes.
• Position the organization as a trusted advisor to customer stakeholders including claims leaders, operations executives, CIOs, COOs, and business sponsors.
• Develop and execute the vision, strategy, and operational priorities for customer-facing consulting, delivery, and implementation functions.
• Partner with commercial, product, and operational leaders to support company growth and customer success objectives.
• Drive organizational alignment across multiple functions to ensure consistent customer experience while addressing their business challenges and achieving measurably improved outcomes.
• Design and institutionalize a technology-enabled implementation framework that accelerates customer onboarding, standardizes best practices, reduces time-to-value, and delivers consistent outcomes across customers.
• Lead the continuous optimization of implementation processes through workflow automation, AI-enabled decision support, reusable playbooks, and performance metrics that drive faster deployment, adoption, and measurable business impact.

Skills

Leadership experience

Casualty insurance industry expertise

Client engagement leadership

Education

Bachelor’s degree in Business, MIS, CS or related field

Advanced degree preferred

Job description

Company Overview

At Enlyte, we combine innovative technology, clinical expertise, and human compassion to help people recover after workplace injuries or auto accidents. We support their journey back to health and wellness through our industry-leading solutions and services. Whether you’re supporting a Fortune 500 client or a local business, developing cutting-edge technology, or providing clinical services you’ll work alongside dedicated professionals who share your commitment to excellence and make a meaningful impact. Join us in fueling our mission to protect dreams and restore lives, while building your career in an environment that values collaboration, innovation, and personal growth.

Be part of a team that makes a real difference.

Job Description

This role is remote and can be located anywhere in the US.

The Vice President, Strategic Solutions & Delivery is a senior leadership role within the Casualty Solutions business unit that leads the Consulting, Professional Services, and Implementation functions, supporting the full customer lifecycle from pre-sales strategy through adoption, optimization, and expansion. Reporting to the Executive Vice President and General Manager, this executive will act as a transformational leader for our 50+ member team helping customers leverage AI, automation, analytics, and industry best practices to improve operational performance, accelerate innovation, and achieve strategic business objectives.

Key Responsibilities

• Serve as a thought leader internally and externally on casualty operations, claims modernization, workforce transformation, and AI-enabled business processes.
• Position the organization as a trusted advisor to customer stakeholders including claims leaders, operations executives, CIOs, COOs, and business sponsors.
• Develop and execute the vision, strategy, and operational priorities for customer-facing consulting, delivery, and implementation functions.
• Partner with commercial, product, and operational leaders to support company growth and customer success objectives.
• Drive organizational alignment across multiple functions to ensure consistent customer experience while addressing their business challenges and achieving measurably improved outcomes.
• Design and institutionalize a technology-enabled implementation framework that accelerates customer onboarding, standardizes best practices, reduces time-to-value, and delivers consistent outcomes across customers.
• Lead the continuous optimization of implementation processes through workflow automation, AI-enabled decision support, reusable playbooks, and performance metrics that drive faster deployment, adoption, and measurable business impact.

Qualifications

• Bachelor’s degree in Business, Management Information Systems, Computer Science, related field, or equivalent experience. Advanced degree preferred.
• 15+ years of progressive experience in solutions consulting, professional services, client consulting, technology services, or related disciplines.
• 7+ years of leadership experience managing consulting teams, technical organizations, or professional services functions.
• Expertise within casualty insurance, risk solutions, claims technology, workforce management, healthcare technology, SaaS, or other complex business solutions environments.
• Demonstrated ability to build trusted relationships and influence senior client and executive stakeholders.
• Proven experience leading large-scale customer engagements, business transformation initiatives, or operational improvement efforts leveraging AI, automation, digital transformation, and enterprise modernization initiatives.
• Strong business acumen, including experience managing performance, priorities, and resources.
• Effective communicator with the ability to lead through change and influence across multiple functions.

Benefits

We’re committed to supporting your ultimate well-being through our total compensation package offerings that support your health, wealth and self. These offerings include Medical, Dental, Vision, Health Savings Accounts / Flexible Spending Accounts, Life and AD&D Insurance, 401(k), Tuition Reimbursement, and an array of resources that encourage a lifetime of healthier living. Benefits eligibility may differ depending on full-time or part-time status. Compensation depends on the applicable US geographic market. The expected base pay for this position ranges from $200,000 - $240,000 annually, and will be based on a number of additional factors including skills, experience, and education.

The Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Don’t meet every single requirement? Studies have shown that women and underrepresented minorities are less likely to apply to jobs unless they meet every single qualification. We are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

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