Vice President, Production Services Infrastructure Support

Archer; Pittsburgh (Allegheny County); Sur place; USD 180 000 - 240 000; Plein temps

Résumé du poste

BNY is seeking a Vice President, AI Operations & Execution Lead for Network Services to drive AI initiatives within the network infrastructure domain. The role involves coordinating demand, delivering AI capabilities, and ensuring governance and value realization across engineering, production services, and architecture.

The ideal candidate will have deep experience in network operations with strong AI/LLM capabilities, and a proven track record of leading complex technology programs in

Qualifications

• Strong knowledge and experience in network infrastructure, operations, or enterprise infrastructure environments.
• Technical depth in AI agents, LLMs, MCP, MLOps, data/platform architecture.
• Experience in engineering, production services, service management, or technology program/delivery leadership.
• Experience coordinating cross-functional delivery and stakeholder management in controlled tech environments.
• Familiarity with monitoring, incident/problem/change management and performance reporting.
• Strong governance, risk, compliance, and control requirements for enterprise tech initiatives.
• Experience implementing Agentic AI solutions for infrastructure teams.
• Proven track record driving AI or data-driven solutions from idea through adoption.
• Strong analytical, strategic thinking, and execution capabilities.

Responsabilités

• Deliver high-complexity, reusable AI capabilities and AI transformation to drive efficiencies with SMEs.
• Manage AI demand intake and prioritize work against business, resiliency, and control needs.
• Coordinate delivery across engineering, production services, architecture and stakeholders to support AI use cases.
• Track progress, dependencies, risks, issues, KPIs/KRIs, and portfolio status; provide reporting and escalation.
• Support governance processes to ensure AI initiatives align with enterprise standards and risk expectations.
• Drive adoption and change management for delivered AI capabilities, including communications and enablement.
• Measure and report business/operational impact and maintain visibility of outcomes versus plan.
• Provide production support for AI solutions in conjunction with SMEs.
• Implement Run-the-Bank and new AI projects (Eliza, Eliza AI Hub, Eliza Brain, and EaaS).

Connaissances

Network infrastructure

AI agents

LLMs

MLOps

Data architecture

Stakeholder management

Governance & risk

Delivery leadership

Description du poste

Archer is collaborating with BNY to connect them with exceptional professionals for this role. At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what is all about. Join us and be part of something extraordinary. BNY is seeking a Vice President, AI Operations & Execution Lead for Network Services in Pittsburgh, PA or Lake Mary, FL to execute the Network Services AI agenda under the SVP’s direction by managing demand intake, coordinating delivery, supporting governance and control compliance, driving adoption, tracking value realization, and providing clear portfolio visibility and stakeholder communications. The ideal candidate will bring a strong track record of an execution and coordination of AI initiatives together with a solid understanding of Network infrastructure and operational environments.

In this role, you’ll make an impact in the following ways:

• Deliver high-complexity, re-usable AI Capabilities and AI transformation to achieve efficiencies with SMEs within the teams.
• Manage AI demand intake and help prioritize work against business, operational, resiliency, and control needs.
• Coordinate delivery across engineering, production services, architecture, and relevant stakeholders to support execution of approved AI use cases.
• Track progress, dependencies, risks, issues, KPIs/KRIs, and portfolio status; provide regular reporting and escalation.
• Support governance processes to ensure AI initiatives align with enterprise standards, controls, and risk expectations.
• Drive adoption and change management for delivered AI capabilities, including communications, enablement, and community-building activities.
• Measure and report business/operational impact and maintain visibility of outcomes versus plan.
• Provide Production support for AI solutions in conjunction with SMEs within the teams
• Implement critical Run-the-Bank (RTB) and new projects related to Eliza, Eliza AI Hub, Eliza Brain (GCP Google brain), and Eliza as a Service (EaaS).

To be successful in this role, we’re seeking the following:

Qualifications

• Strong knowledge and experience working in Network infrastructure, Network operations, or enterprise infrastructure environments.
• Technical depth: AI agents, LLMs, MCP, MLOps, data/platform architecture
• Experience in engineering, production services, service management, or technology program/delivery leadership.
• Experience coordinating cross-functional delivery and stakeholder management in a controlled technology environment.
• Familiarity with monitoring, incident/problem/change management, operational resiliency, and performance reporting.
• Strong understanding of governance, risk, compliance, and control requirements for enterprise technology initiatives.
• Experience implementing the Agentic AI solutions for the infrastructure teams
• Demonstrated success driving AI or data-driven solutions from idea through implementation and adoption.
• Strong analytical, strategic thinking, and execution capabilities.

Leadership expectations

• Communicates clearly and often to relevant stakeholders.
• Executes with speed and order, with strong ownership and follow-through.
• Operates with a strong control focus and sound risk awareness.
• Collaborates across teams, influences without hierarchy, and supports a learning culture.
• Challenges status quo appropriately while driving continuous improvement.

Preferred

• 10 -12 years of related infrastructure experience required; experience in the securities or financial services industry is a plus
• Experience supporting automation, analytics, or AI-enabled operational improvement initiatives.
• Knowledge of governance, risk/control, and KPI/KRI tracking in enterprise technology environments.
• Strong communication and change/adoption capability across broad stakeholder groups.
• Experience in financial services or another regulated industry.
• Familiarity with AI use cases relevant to infrastructure, operations, and service management.
• Experience defining KPIs, business cases, and value realization frameworks for enterprise technology initiatives.

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a...