Vice President, Production Services Application Support

BNY Mellon; New York (NY); On-site; USD 180,000 - 250,000; Full time

Job summary

BNY Mellon is seeking a Production Services Application Support leader in New York to drive end-to-end service delivery for equities platforms. You’ll own incidents, changes, and problem management while pushing automation, observability, and AI-enabled improvements across the service stack.

Ideal candidates bring 12+ years in IT within financial services, strong stakeholder skills, and hands-on experience with Windows, Linux, Java, Python, Kafka, MQ, and CI/CD.

Qualifications

• Bachelor's degree in computer science or related discipline; equivalent experience considered.
• Minimum 12+ years IT experience in information technology, securities, or financial services preferred.

Responsibilities

• Strengthen incident, problem, change, and escalation management to reduce recurring issues.
• Own end-to-end initiatives from concept to delivery with accountability.
• Champion automation-first, AI-enabled capabilities with observability tooling.
• Identify systemic issues and drive sustainable remediation with engineering partners.
• Provide equities platform leadership across trade flows and market structure.
• Engage and influence senior stakeholders with clear governance and communication.
• Lead a global production services organization with cross-regional accountability.
• Drive service reliability, resiliency, and time-to-restore for critical platforms.

Skills

Leadership

Incident management

Automation

Java

Python

Windows

Linux

Kafka

MQ

CI/CD

Cloud

Stakeholder management

Global ops

Education

Bachelor's degree in computer science or related field

Advanced degree a plus

Tools

Kafka

MQ

CI/CD pipelines

Cloud platforms

Job description

Production Services Application Support

We’re seeking a Production Services Application Support professional to join our Equities Execution Services team in New York.

In this role, you’ll make an impact in the following ways:

• Operational discipline and risk reduction: Strengthen incident, problem, change, and escalation management processes, reducing repeat issues, control gaps, and operational risk while driving measurable improvements in platform stability.
• End-to-end ownership and execution: Operate with a strong ownership mindset, driving initiatives through to completion and ensuring outcomes are delivered with accountability, urgency, and quality.
• Automation, AI, and enablement focus: Champion an automation-first mindset, leveraging AI, observability, and tooling to eliminate manual effort, improve service quality, and enable scalable, proactive support models.
• Continuous improvement and engineering mindset: Identify systemic issues and drive sustainable remediation through process simplification, platform improvements, and close partnership with engineering teams.
• Equities domain leadership: Provide leadership across equities platforms, ensuring strong understanding of front-to-back trade flows, market structure, and critical business services supporting execution and trading activities.
• Stakeholder engagement and influence: Build strong, trusted relationships with business, engineering, and operations stakeholders, providing clear communication, transparency, and effective governance for business-critical services.
• Team and organizational leadership: Build and lead a high-performing global production services organization, with strong talent development, clear accountability, and consistent execution across regions.
• Service reliability and platform stability: Drive improvements in availability, resiliency, SLA performance, incident reduction, and time to restore service for critical platforms.

To be successful in this role, we’re seeking the following:

• Extensive leadership experience in global production services / application support, supporting mission-critical platforms across multiple regions with follow-the-sun models.
• Proven track record of leading incident, problem, and change management, with measurable improvements in stability, reduction of recurring issues, and strong service recovery execution in high‑pressure environments.
• Demonstrated automation-first and AI-enabled mindset, with experience driving tooling, observability, and process automation to improve efficiency and reduce operational toil.
• Strong ownership mentality and execution focus, with the ability to take initiatives from concept through delivery and embed sustainable outcomes.
• Deep technical and operational experience across production environments, including monitoring, observability, resiliency, infrastructure, middleware, cloud, and application support within complex enterprise ecosystems.
• Experience supporting equities or capital markets platforms, with understanding of trading flows, execution services, and front-to-back processing.
• Demonstrated ability to influence senior stakeholders and drive strategic service improvements across operating model, governance, risk, and control frameworks.
• Strong collaboration and communication skills, with the ability to engage effectively across business, operations, and engineering teams.
• Hands‑on experience with Windows and Linux, CI/CD pipelines, and messaging platforms such as Kafka and MQ, along with programming/scripting languages including Java and Python.
• Bachelor’s degree in computer science or a related discipline (or equivalent experience); advanced degree is a plus.
• 12+ years of experience across multiple areas of information technology, with experience in the securities or financial services industry strongly preferred.