Vice President, Product Management B2B Experiences

Mastercard, Inc.; New York (NY); On-site; USD 233,000 - 372,000; Full time

Job summary

Join Mastercard as the Vice President of Product Management B2B Experiences, where you will lead customer engagement strategies for digital payments. This pivotal role involves managing onboarding processes and developer experiences, ensuring smooth client interactions across all products. Leverage your extensive product management expertise to drive innovation, build effective teams, and enhance client satisfaction in the rapidly evolving fintech landscape.

Benefits

Comprehensive insurance plans

401k with company match

Tuition reimbursement

Paid parental leave

Flexible spending accounts

Qualifications

• Strong experience in Product Management, preferably in payments or fintech.
• Proven ability to lead cross-functional teams.
• Exceptional communication skills and executive presence.

Responsibilities

• Lead and shape the end-to-end customer experience across all digital products.
• Manage areas such as client onboarding, developer experience, and customer support.
• Define and implement a strategic product vision aligned with business goals.

Skills

Product Management

API Development

Customer Onboarding

Data Analysis

Team Leadership

Client Engagement

Education

Bachelor's Degree in Business or related field

Job description

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Vice President, Product Management B2B Experiences

Mastercard Checkout Services focuses on making payments on the internet simpler, more efficient, and more secure. We are building highly scalable digital payment experiences through our products such as Click to Pay, Secure Card on File Tokenization and Token Authentication Service.

The Vice President, B2B experience will be part of the Mastercard Checkout Services leadership team. This role will lead and shape the end-to-end customer experience for clients, including merchants, PSPs, acquirers, and issuers. This position will oversee critical domains such as client onboarding, developer experience, and customer servicing, ensuring smooth engagement throughout the customer journey.

Primary Responsibilities :

The role will be primarily responsible managing areas further outlined below :

Client & Product Onboarding :

• Develop a product strategy that ensures an automated and digital customer onboarding process across all products.
• Define and refine onboarding workflows using automation, self-service options, and AI-driven decisions.
• Create an integrated onboarding platform for all digital core products.
• Reduce manual steps to centralize the platform that includes onboarding processes, certification submissions, approvals, and status tracking in one location. Establish a configuration management system tailored for different client segments to simplify onboarding journeys.

Developer Experience & API Ecosystem :

• Lead the development of an API-first strategy that makes all services accessible, scalable, and straightforward for developers to integrate.
• Provide developers with a self-service sandbox environment for testing API integrations and automated validation tools.
• Ensure API uniformity across products with clear and usable documentation, including code samples and SDKs.
• Develop capabilities for real-time monitoring, logging, and troubleshooting to help developers identify and resolve integration issues.
• API Performance & Reliability : Enhance API performance, ensuring high availability, low latency, and robust security while continuously improving the developer experience.
• Feedback Loops & Iteration : Establish mechanisms to collect developer feedback, track issues, and iteratively improve APIs and tools.

o Enhance post-integration servicing by incorporating self-service portals, proactive issue resolution, and AI-powered customer support.

o Develop an advanced, AI-curated knowledge base that includes FAQs, API troubleshooting guides, and best practices, supplemented by community-driven support forums.

o Improve real-time monitoring and analytics for customers to track integration health, dispute resolution, and operational efficiencies.

o Offer tiered support models, including premium white-glove service for high-value clients, featuring personalized engagement and priority resolution.

o Define and implement a product vision and roadmap that aligns with business goals, regulatory standards, and market trends.

o Manage a team of product managers and product operations at various levels and work closely with engineering, design, and market teams.

o Monitor key performance metrics, including customer satisfaction, integration success rates, time to onboard, and time-to-live metrics.

o Represent the company in industry forums, customer advisory boards, and strategic partner discussions.

ALL ABOUT YOU

• Strong experience in Product Management, preferably in payments, fintech, or enterprise SaaS
• Hands-on experience in building and scaling API and SaaS payment products with a strong understanding of customer needs and technology trends
• Deep understanding of client onboarding, API platforms, developer ecosystems, and servicing models in a payment network or financial services setting
• Proven experience leading cross-functional teams and influencing senior stakeholders in a matrixed environment.
• Strong analytical mindset with a track record of leveraging data to drive decisions and optimize user experiences.
• Exceptional communication and executive presence, with the ability to engage with clients, partners, and internal teams at all levels.
• Experience in compliance, risk, and regulatory aspects of payments is a plus.

Total Base Pay Range

233,000.00 - 372,000.00

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [emailprotected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must :

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include : insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.

Pay Ranges

New York City, New York : $233,000 - $372,000 USD

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