Vice President, Product Delivery Manager - Corporate Responsibility (CR) Technology

JPMorgan Chase & Co.; Jersey City (NJ); On-site; USD 140,000 - 190,000; Full time

Job summary

JPMorgan Chase & Co. is seeking a Product Delivery Manager in Corporate Responsibility Technology to lead end-to-end delivery for Morgan Impact (Grants) and Employee Engagement & Volunteerism.

You will partner with Product Management to deliver customer value through a scalable Salesforce ecosystem, championing collaboration across technology, operations, data, controls, and business stakeholders. You will drive delivery governance, release planning, and agile practices, ensuring transparency

Qualifications

• 7+ years of technology delivery or technical program delivery in a complex enterprise.
• Experience delivering Salesforce-based products with coordinated release planning.
• End-to-end product/delivery lifecycle experience from discovery to delivery.
• Strong agile leadership with facilitation of ceremonies and continuous improvement.
• Ability to manage multiple workstreams with clear stakeholder alignment.
• Ability to define, track, and improve delivery and product health metrics.
• Focus on risk, controls, and audit-ready delivery practices.
• Experience using Jira and Confluence to maintain transparent operating rhythms.

Responsibilities

• Partner with Product Managers to translate strategy into delivery plans and outcomes.
• Own delivery governance across the Salesforce portfolio including scope and risks.
• Drive cross-functional execution alignment across engineering, operations, data, and business partners.
• Establish executive-ready reporting on status, RAID, capacity, and release readiness.
• Lead release planning and coordination across environments and change processes.
• Serve as the Agility Lead for the Salesforce product suite and ensure backlog hygiene.
• Facilitate quarterly/PI planning, sprint planning, backlog refinement, and demos.
• Improve delivery flow and team health by addressing bottlenecks and forecasting accuracy.
• Coach teams on outcome-based planning and pragmatic agile execution.
• Coordinate portfolio-level dependencies and shared platform considerations.

Skills

Technology delivery

Salesforce

Agile delivery

Cross-functional leadership

Product management collaboration

Delivery governance

Risk & controls

Executive communication

Release planning

Tools

Jira

Confluence

Job description

Build technology that helps JPMorganChase deliver meaningful community impact at scale. In this role, you’ll drive predictable, high-quality delivery across a Salesforce-based product suite that supports grants, employee engagement, and relationship management.

As a Product Delivery Manager with in Corporate Responsibility Technology (Corporate Technology), you will lead end-to-end delivery outcomes for Morgan Impact (Grants) and Employee Engagement & Volunteerism (EEV) products, partnering closely with Product Management to deliver customer value through a scalable, resilient Salesforce ecosystem. You will champion inclusive collaboration across technology, operations, data, controls, and business stakeholders, ensuring delivery is transparent, measurable, and aligned to strategic roadmaps.

Job Responsibilities

• Partners with Product Managers to translate product strategy and roadmaps into delivery plans, milestones, and measurable outcomes.
• Owns delivery governance across the Salesforce portfolio (Grants, EEV, CRM), including scope, forecasting, dependencies, risks, and issue resolution.
• Drives cross-functional execution alignment across engineering, operations, data, and business partners to secure priority, sequencing, and commitment clarity.
• Establishes delivery transparency through executive-ready reporting (status, RAID, capacity, burn-up/down, throughput, cycle time, defect trends, and release readiness).
• Leadsrelease planning and coordination across environments, change/release processes, and operational readiness (communications, training, and support handoffs).
• Serves as the Agility Lead for the Salesforce product suite, reinforcing consistent agile practices and strong backlog hygiene with Product and Engineering.
• Facilitates quarterly/PI planning (or equivalent), sprint planning, backlog refinement, demos, retrospectives, and cross-team synchronization.
• Improves delivery flow and team health by identifying bottlenecks, strengthening estimation/forecasting, and enabling continuous improvement routines.
• Coaches teams and stakeholders on outcome-based planning, pragmatic agile execution, and effective operating rhythms across product, engineering, QA, and release management.
• Coordinates portfolio-level dependencies and shared platform considerations (shared objects, integrations, environment strategy, and governance) across products and teams.
• Embeds quality, controls, and auditability into delivery by aligning acceptance criteria, test strategies, documentation, approvals, and production support readiness.

Required Qualifications, capabilities, and skills

• 7+ years of experience in technology delivery, product delivery, agile delivery, or technical program delivery in a complex enterprise environment.
• Demonstrated experience delivering Salesforce-based products (Sales Cloud, Service Cloud, and/or custom platform implementations) with coordinated release planning.
• Advanced knowledge of end-to-end product/delivery life cycle practices, including discovery-to-delivery integration, release readiness, and value management.
• Strong agile delivery leadership experience, including facilitation of ceremonies and planning events (Scrum and/or Kanban) and continuous improvement practices.
• Proven ability to manage delivery across multiple workstreams, balancing competing priorities while maintaining predictable outcomes and stakeholder alignment.
• Proven ability to define, track, and improve delivery and product health metrics (e.g., throughput, cycle time, predictability, defect trends, reliability indicators).
• Strong risk, controls, and governance orientation, including documentation discipline, approval workflows, and audit-ready delivery practices.
• Experience with delivery tooling and reporting (e.g., Jira and Confluence or equivalent) to maintain transparent operating rhythms and decision logs.
• Technical fluency to collaborate on architecture, integrations, environments, and operational readiness within a Salesforce ecosystem.
• Excellent written and verbal communication skills, including executive-ready status updates, decision documents, and stakeholder-facing narratives.

Preferred Qualifications, capabilities, and skills

• Experience leading delivery across multiple agile squads and coordinating portfolio-level planning for a product suite.
• Salesforce ecosystem familiarity, including platform governance, environment strategy, DevOps/release practices, and integration patterns (APIs/middleware).
• Experience supporting products related to community impact, grants management, employee engagement/volunteerism, or CRM/case management.
• Familiarity with scaled agile concepts (e.g., PI planning and cross-team dependency management) applied pragmatically in regulated environments.
• Relevant certifications: Certified ScrumMaster (CSM), SAFe certifications, PMI-ACP/PMP, Salesforce Admin, or Platform App Builder.
• Experience partnering with Information Security, Architecture, Data, Controls, and Operations teams to improve resiliency and stability outcomes.
• Experience managing vendors/implementation partners with performance tracking and integration into internal delivery operating models.