Vice President, Player Development

Resorts World Las Vegas LLC; United States; Remote; USD 180,000 - 320,000; Full time

Job summary

Resorts World Las Vegas LLC seeks a Vice President, Player Development to deepen relationships with premium mass and high-end patrons and attract new guests to drive incremental gaming and non-gaming revenue. This leadership role unifies casino hosts, marketing, and operations to elevate guest experiences and maximize loyalty across resort offerings.

The ideal candidate has a proven following of VIP patrons, exceptional communication and negotiation skills, and the ability to execute

Qualifications

• Must be able to work as part of a team to foster guest loyalty and revenue.
• Excellent communication, tact, judgment, integrity, and work ethic.
• Ability to multitask and meet revenue goals.
• Willingness to work varied shifts including nights, weekends, and holidays.

Responsibilities

• Bring high net individuals who contribute to gaming and non-gaming revenue.
• Greet patrons and maintain contact with hosted patrons during visits.
• Educate guests on all resort offerings throughout the property.
• Exhibit telemarketing and outreach skills to fill events and drive revenue.
• Handle guest issues efficiently and courteously.
• Interact with players in person and via multiple channels.
• Represent the property as a customer service role model.
• Assist convention sales and hotel operations with registrations.
• Provide leadership and data on guest feedback and program planning.
• Oversee guest visits including spa, dining, transportation and folios.
• Approve casino credit and manage markers.
• Host on-site and off-site VIP events.
• Use personal device for job-related tasks.
• Other duties as assigned.

Skills

VIP patron relations

Strong communication

Strategic leadership

Guest service excellence

Event coordination

Negotiation

Job description

Summary Statement:

The Vice President, Player Development is responsible for maintaining existing relationships and the development of new relationships with targeted gaming/non-gaming resort patrons through personal contact in order to generate incremental revenues. The ideal candidate for this position should already have a strong following of premium mass, as well as high-end gaming/non-gaming resort guests, while continuously showing the necessary ability to generate new business at these same levels.

Primary Job Duties:

• Bring high net individuals who contribute to both gaming and non-gaming revenue.
• Greet patrons upon arrival, departure and maintain contact with hosted patrons during their visit.
• Possess knowledge of and have the capability to educate and assist resort patrons, on all gaming and non-gaming offerings throughout the resort.
• Exhibit strong telemarketing experience/skills necessary to fill events and drive profitable resort revenue (gaming/non-gaming).
• Effectively handle guest complaints and discrepancies in an efficient and courteous manner.
• Interact with players in person on property, as well as via telephone, e-mail, text message, and written correspondence.
• Represent the property as a role model of customer service and professionalism.
• Assist convention sales and hotel operations in registering and checking patrons in.
• Provide information to team and property leadership related to guest feedback, suggestions, concerns or issues.
• Participate in brainstorming and planning sessions for Resort Relationship Marketing program.
• Handle all aspects of guest visit (book spa, dining, in-room dining amenities, ground transportation, cabanas, hotel rooms, establish casino credit, oversee folio check-out, etc.).
• Safeguard the confidential nature of all departmental and company records.
• Approve casino credit and accept responsibility to collect outstanding casino credit markers
• Host on-site and off-site events, in Las Vegas and beyond (i.e. casino tournaments, Raiders Golden Knights suite, Nascar, golf tournaments, etc.).
• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
• Other duties as assigned.

Qualifications:

• Capable of working as part of a team that fosters guest loyalty, increases frequency of visitation and grows incremental gaming/non-gaming revenue in a non-coding environment.
• Possess excellent communication skills, tact and judgment, high moral integrity and strong work ethic.
• Possess ability to perform multiple tasks simultaneously.
• Meet and exceed revenue generation expectations.
• Achieve and exceed goals and metrics/objectives.
• Ability to work varied shifts, including nights, weekends and holidays.
• Ability to effectively communicate in English.
• Polished appearance and demeanor.
• Excellent customer service skills.
• Ability to work varied shifts, including nights, weekends, and holidays.

Preferred:

• Strong existing following of mass premium and high-end patrons.
• Previous experience working in a large, luxury resort setting.

Minimum Education and Experience:

• At least 21 years of age.
• High School Diploma or equivalent.

Certificates, Licenses, Regulations:

• Proof of eligibility to work in the United States.

Physical Demands:

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work is typically performed in an office environment.
• Must be tolerant to varying conditions of noise level, temperature, illumination, and air quality.
• Prolonged sitting/standing.
• Bending and reaching.
• Transporting, pushing, pulling, lifting, and maneuvering items weighing up to 5 lbs.
• Eye/hand coordination.
• Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (SDS) and other instructions.

At Resorts World Las Vegas, we believe that every member of our team is an ambassador and is essential to the success of our company. We expect all Team Members to take personal ownership in ensuring everything they do is in the best interest of the company and that all will adhere to our five core non-negotiable responsibilities.

• Everyone is an Ambassador –No matter where you work at Resorts World Las Vegas, it is your responsibility to treat this property like you would your own home. No one gets hurt, everyone feels secure, the environment is clean, and every guest gets what they need.
• Everyone works in Safety –If you have a safety concern, it is your responsibility to address it by correcting it or notifying the appropriate department or individual.
• Everyone works in Security –If you See Something, it is your responsibility to Say Something. You must notify the appropriate department or individual if you feel there is a security concern.
• Everyone works in EVS –If there is trash on the floor, it is your responsibility to pick it up. If it is a mess that needs more attention, it is your responsibility to notify the appropriate department or individual.
• Everyone works in Guest Experience –If a guest needs assistance, it is your responsibility to assist that guest and do so with a smile. If the guest needs more assistance than you can provide, it is your responsibility to notify the appropriate department or individual.