Vice President, People Solutions

Mission Pet Health; Birmingham (AL); On-site; USD 180,000 - 240,000; Full time

Benefits offered by this job

Health insurance

401(k) retirement plan

Life insurance

Disability coverage

Educational assistance

Pet care discount

Teladoc access

Job summary

Mission Pet Health is seeking a VP, People Solutions to lead the HR business partner organization serving 970+ locations. The role focuses on talent management, organizational design, and workforce planning across a multi-state network.

You will partner with senior leadership to build scalable HR programs, drive change management, and ensure alignment of policies, compensation, and leadership development across clinical and non-clinical staff.

Qualifications

• Bachelor's degree or equivalent experience required.
• Demonstrated success advising C-suite and executive leadership.
• Experience leading HR business partner organizations across multi-site environments.
• Experience with enterprise HCM and talent platforms (Dayforce, Workday, Culture Amp).

Responsibilities

• Own the HR business partner organization supporting 970+ locations across 43 states and home office functions.
• Establish operating rhythm between HR and business leadership and workforce planning.
• Advise leadership on organizational structure, role design, and talent planning.
• Lead onboarding for new hospitals and integration of acquisitions onto Mission systems, policies, and benefits.
• Own enterprise talent management including performance, calibration, succession, and career paths.

Skills

HR leadership

Stakeholder management

C-suite advisory

Change management

People analytics

Education

Bachelor's degree or equivalent experience

Tools

Dayforce

Workday

Culture Amp

Job description

Founded in 2014 and formerly Southern Veterinary Partners and Mission Veterinary Partners, the now Mission Pet Health supports 970+ animal hospitals, specialty practices, urgent care locations, and pet resorts across 43 states, with more than 22,000 teammates. Mission exists to serve veterinarians and hospitals, not the other way around. Hospitals retain medical autonomy under local veterinary leadership, and the home office exists to remove obstacles from their path.

Our WAG culture defines how we work: Work Together, Amaze, and Grow. That culture has been recognized externally, including a #1 ranking in Healthcare on America's Most Loved Workplaces and seven consecutive years on the Inc. 5000.

The Vice President, People Solutions, leads the enterprise HR business partner function together with the talent management and organizational effectiveness capabilities that support it. Reporting to the Chief People Officer, this executive is accountable for the effectiveness with which 22,000+ teammates are led, developed, deployed, and retained.

The successful candidate will establish a consistent field HR support model, a durable enterprise talent management system, and a disciplined approach to organizational design as the network continues to grow.

Responsibilities and Benefits

PRIMARY RESPONSIBILITIES

Human Resources Business Partnership

• Own the HR business partner organization supporting 970+ locations across 43 states and home office functions, structured around three regional field organizations (West, North, East), each led by a Regional HR Director accountable for field HR generalist coverage, a proactive support model, service standards, and an escalation framework.
• Establish the operating rhythm between HR and business leadership, including workforce and labor planning, talent reviews, and engagement action planning aligned to the operating calendar.
• Advise executive and field leadership on organizational structure, role design, talent planning, and leadership team effectiveness.
• Support integration of acquired hospitals, including leadership assessment, role mapping, retention planning, and transition to the Mission operating model.
• Own the New Employee Support Team, delivering a tiered onboarding model — concierge support for DVMs and hospital managers, self-service for all other roles — and extending the same integration playbook to onboard newly acquired hospitals onto Mission systems, policies, and benefits.

Talent Management and Succession

• Own the enterprise talent management system, including performance management, calibration, talent review, succession planning, and career pathing across clinical and non-clinical tracks.
• Lead talent review and succession planning for the critical roles, producing a documented view of bench strength, key person risk, and readiness.
• Build career architecture for hospital roles, including the credentialed technician ladder, hospital manager progression, and pathways from clinical roles into leadership.
• Partner with the VP, Learning & Development, to prioritize and resource leadership development for people leaders enterprise-wide, translating talent review and succession insights into development priorities, with particular emphasis on first-time hospital leaders.

Organizational Effectiveness

• Establish an organizational design practice addressing spans and layers, role clarity, decision rights, and structural options analysis for reorganizations and integration activity.
• Lead workforce planning with Finance and Operations, including veterinarian and technician capacity modeling, labor cost management, and staffing model design.
• Direct change management for enterprise people initiatives, including communication planning, manager enablement, and adoption measurement.
• Own the employee listening strategy and the accountability framework for leader action planning, and deliver the people analytics narrative connecting turnover, engagement, internal mobility, and span of control to operational and financial outcomes.

Total Rewards and Policy Partnership

• Partner with Total Rewards on job architecture, leveling, consistent application of compensation structures, and incentive design for hospital and field leadership roles.
• Partner with Legal and HR Operations on employment policy development and communication, ensuring practical application across a multi-state, multi-site clinical environment.

QUALIFICATIONS REQUIRED

• Ability to travel at approximately 25% to hospitals, field meetings, and the home office
• Ten or more years of progressive human resources experience, including five or more years leading HR teams in a multi-site, distributed workforce environment.
• Demonstrated experience leading an HR business partner organization supporting field or frontline operations, including ownership of the support model itself.
• Enterprise talent management built or materially rebuilt, including talent review and calibration, succession planning, performance management, and career pathing.
• Organizational design and workforce planning experience, including reorganizations, restructuring, and reductions in force conducted with legal review, manager preparation, and communication planning.
• Experience building and delivering leadership development programming for frontline and first-time people leaders at scale.
• Experience in a healthcare, veterinary, dental, retail, hospitality, or comparable multi-site services environment with a distributed hourly or clinical workforce.
• Experience with employee listening programs and converting engagement data into completed leader action.
• Multi-state employment law fluency
• Demonstrated success advising C-suite and executive leadership.
• Bachelor's degree or equivalent experience.

Preferred

• Veterinary, dental, healthcare, physician practice management, or other provider-led services experience, and demonstrated ability to partner with clinical leadership.
• Post-acquisition integration experience in an acquisitive or private equity-backed environment.
• Experience with enterprise HCM and talent platforms such as Dayforce, Workday, Culture Amp, or comparable systems.
• SPHR, SHRM-SCP, or equivalent certifications

HOW YOUR SUPPORTED

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love.

Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

Competitive Compensation
A competitive salary based on your experience and the scope of this role.

Health & Wellbeing
Comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.

Financial Security
Plan for your future with our 401(k) retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

Commitment to Growth
We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.

The Power of a Network
Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

Valuable Perks
Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

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