Vice President, Patient Support Services - REMOTE

Valeris; United States; Remote; USD 180,000 - 300,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

HSA- and FSA-eligible options

401(k) Retirement Savings Plan with 5%

Paid Time Off and holidays

Company‑paid life insurance

Job summary

Valeris is seeking a senior leader to head Patient Support and HUB operations for multiple biopharma partnerships. This role designs and scales patient access and affordability solutions to improve outcomes and streamline reimbursement, elevating the patient and provider experience.

As a senior leader, you will guide senior directors and program managers across copay, HUB, and related services, ensuring compliance, performance, and client satisfaction while driving growth in a complex healthcare

Qualifications

• Bachelor’s degree in Healthcare Administration, Business, or related field required.
• MBA, MHA, or related advanced degree preferred.
• 10+ years of progressive leadership experience in patient support services, HUB operations, patient affordability programs, specialty pharmacy, or pharma services.
• Proven success leading large-scale, multi-client programs in a third-party HUB or outsourced services environment.
• Deep understanding of patient access, reimbursement models, and the pharmaceutical commercialization process.
• Demonstrated experience managing client relationships at the executive level.
• Strong leadership, financial acumen, and operational management skills.
• Commitment to service excellence, innovation, and compliance integrity.

Responsibilities

• Define and execute the strategic vision for operations including copay programs, patient affordability solutions, and patient support services across multiple biopharma partnerships.
• Serve as a senior strategic partner to clients, ensuring alignment between program design, brand strategy, and operational delivery.
• Identify new opportunities to expand and enhance service offerings, including technology integration, digital engagement, and patient insights.
• Collaborate with Business Development and Program Implementation teams to support new client onboarding, RFP responses, and program launches.
• Lead all aspects of HUB operations and patient affordability programs, including benefits verification, prior authorization, financial assistance, copay assistance, patient affordability program design and administration, patient onboarding, adherence programs, and nursing/clinical support (as applicable).
• Establish and monitor performance metrics, ensuring achievement of client SLAs, KPIs, and quality standards.
• Drive continuous improvement initiatives that increase efficiency, scalability, and patient satisfaction.
• Oversee the strategic design, implementation, and ongoing management of copay assistance and patient affordability programs, ensuring compliance with manufacturer program rules and applicable regulations.
• Partner with Technology and Analytics teams to leverage data insights for proactive decision‑making and performance optimization.
• Lead a team of senior directors and program managers responsible for day‑to‑day HUB, copay, and patient affordability operations and client program execution.
• Build a strong leadership pipeline and culture of accountability, collaboration, and high performance.
• Oversee workforce planning, training, and talent development to ensure organizational readiness and capability to meet evolving client needs.
• Ensure all operations adhere to client‑specific requirements, industry regulations, and company compliance policies (HIPAA, FDA, OIG, and manufacturer guidelines).
• Partner with the Quality and Compliance teams to maintain robust auditing, monitoring, and corrective action processes.
• Champion a culture of compliance and ethical behavior across all levels of the organization.
• Manage operational budgets, staffing models, and resource allocation to ensure profitability and efficiency.
• Partner with Finance to forecast program costs, margins, and scalability opportunities.
• Support strategic pricing and contract renewal discussions through operational insight and performance data.
• Utilize Valeris’ values as the driving force behind the team’s success.
• On time adherence to training deadlines for all corporate policies and procedures.
• Ensure all SOPs are followed with consistency.
• Perform additional tasks or projects as assigned.

Skills

Executive leadership

Client relationships

Strategic thinking

Compliance awareness

Communication

Education

Bachelor’s degree in Healthcare Administration, Business, or related field

MBA / MHA or related advanced degree

Job description

Valeris is a fully integrated life sciences commercialization partner that provides comprehensive solutions that span the entire healthcare value chain. Formed by the merger of PharmaCord and Mercalis, Valeris™ revolutionizes the path from life sciences innovation to real-life impact to build a world in which every patient gets the care they need. Valeris works on behalf of life sciences companies to improve the patient experience so that patients can access and adhere to critical medications. Backed by proven industry expertise, a deep commitment to patient care, the latest technology, and exceptionally talented team members, Valeris provides the data and strategic insights, patient support services and healthcare provider engagement tools to help life sciences companies successfully commercialize new products. Valeris provides commercialization solutions to more than 500 life sciences customers and has provided access and affordability support to millions of patients. The company is headquartered in Morrisville, North Carolina and Jeffersonville, Indiana. To learn more about Valeris, please visit www.valeris.com.

The Vice President (VP) of Patient Support Services provides executive leadership and operational oversight for all HUB programs and patient affordability programs delivered on behalf of biopharma clients. This individual will design and scale patient access and affordability solutions that drive superior outcomes, optimize reimbursement processes, and elevate the overall patient and provider experience.

As a senior leader within a third‑party patient services and patient affordability organization, the VP will oversee multiple program teams spanning HUB, copay, and other patient affordability services supporting diverse therapeutic areas and clients, ensuring service delivery excellence, compliance, and innovation in every engagement.

Key Responsibilities:

Strategic Leadership & Client Partnership

• Define and execute the strategic vision for operations including copay programs, patient affordability solutions, and patient support services across multiple biopharma partnerships.
• Serve as a senior strategic partner to clients, ensuring alignment between program design, brand strategy, and operational delivery.
• Identify new opportunities to expand and enhance service offerings, including technology integration, digital engagement, and patient insights.
• Collaborate with Business Development and Program Implementation teams to support new client onboarding, RFP responses, and program launches.

Operational Excellence

• Lead all aspects of HUB operations and patient affordability programs, including benefits verification, prior authorization, financial assistance, copay assistance, patient affordability program design and administration, patient onboarding, adherence programs, and nursing/clinical support (as applicable).
• Establish and monitor performance metrics, ensuring achievement of client SLAs, KPIs, and quality standards.
• Drive continuous improvement initiatives that increase efficiency, scalability, and patient satisfaction.
• Oversee the strategic design, implementation, and ongoing management of copay assistance and patient affordability programs, ensuring compliance with manufacturer program rules and applicable regulations.
• Partner with Technology and Analytics teams to leverage data insights for proactive decision‑making and performance optimization.

Leadership & Team Development

• Lead a team of senior directors and program managers responsible for day‑to‑day HUB, copay, and patient affordability operations and client program execution.
• Build a strong leadership pipeline and culture of accountability, collaboration, and high performance.
• Oversee workforce planning, training, and talent development to ensure organizational readiness and capability to meet evolving client needs.

Compliance, Quality, & Risk Management

• Ensure all operations adhere to client‑specific requirements, industry regulations, and company compliance policies (HIPAA, FDA, OIG, and manufacturer guidelines).
• Partner with the Quality and Compliance teams to maintain robust auditing, monitoring, and corrective action processes.
• Champion a culture of compliance and ethical behavior across all levels of the organization.

Financial & Operational Performance

• Manage operational budgets, staffing models, and resource allocation to ensure profitability and efficiency.
• Partner with Finance to forecast program costs, margins, and scalability opportunities.
• Support strategic pricing and contract renewal discussions through operational insight and performance data.

Other Responsibilities:

• Utilize Valeris’ values as the driving force behind the team’s success
• On time adherence to training deadlines for all corporate policies and procedures
• Ensure all SOPs are followed with consistency
• Perform additional tasks or projects as assigned

Qualifications:

• Bachelor’s degree in Healthcare Administration, Business, or related field required; MBA, MHA, or related advanced degree preferred.
• 10+ years of progressive leadership experience in patient support services, HUB operations, patient affordability programs, specialty pharmacy, or pharma services.
• Proven success leading large‑scale, multi‑client programs in a third‑party HUB or outsourced services environment.
• Deep understanding of patient access, reimbursement models, and the pharmaceutical commercialization process.
• Demonstrated experience managing client relationships at the executive level.
• Strong leadership, financial acumen, and operational management skills.
• Commitment to service excellence, innovation, and compliance integrity.

Physical Demands & Work Environment

• While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit for long periods of time, use hands to type, handle or feel; and reach with hands and arms. Prefer candidates who can type at least 35 words per minute with 97% accuracy.

• Although very minimal, flexibility to travel as needed is preferred.

• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc.

Why Work for Valeris?

We’re committed to supporting the well‑being and success of our team members. As part of our organization, full‑time employees can expect:

• Medical, dental, and vision plans, including HSA- and FSA‑eligible options, with Valeris contributing toward premium costs

• Additional health support, including telehealth and Employee Assistance Program (EAP) services

• Company match on Health Savings Account contributions

• Free Basic Life and AD&D coverage equal to your annual earnings, with a minimum of $50,000 and a maximum of $300,000

• Company‑paid Short‑Term Disability coverage, with the option to purchase Long‑Term Disability

• 401(k) Retirement Savings Plan with 100% match on the first 5% you contribute, with immediate vesting

• Paid Time Off (PTO) and Sick Leave to support work‑life balance

• Team members receive nine paid holidays plus two floating holidays

• Opportunities for advancement in a company that supports personal and professional growth

• A challenging, stimulating work environment that encourages new ideas

• Work for a company that values diversity and makes deliberate efforts to create an inclusive workplace

• A mission‑driven, inclusive culture where your work makes a meaningful impact

Any offer of employment is contingent upon the successful completion of a background check and, depending on the position, a drug screen in accordance with company standards. Please note that this job description is not intended to be an exhaustive list of all duties, responsibilities, or activities associated with the position. Responsibilities and tasks may be modified at any time, with or without notice.

Our Commitment to Equal Opportunity

At Valeris, we don’t just accept difference – we celebrate it, support it and we thrive on it for the benefit of our employees, our products and our community. Valeris is proud to be an equal opportunity employer.