Associate Director, Patient Services

Mercalis; Jeffersonville (IN); On-site; USD 100,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

401(k) Retirement Savings Plan with company match

Paid Time Off and Sick Leave

Opportunities for advancement

Inclusive workplace culture

Job summary

A leading healthcare solutions provider seeks a Director of Patient Services in Jeffersonville, IN. This strategic role involves managing teams of over 150 staff, developing market access strategies, and ensuring client satisfaction in the biopharma sector. Candidates must have significant experience in healthcare services, strong leadership qualities, and a relevant bachelor's degree. Join a mission-driven team that values innovation and diversity in a supportive work environment.

Qualifications

• 5 - 7+ years experience in healthcare patient services with demonstrated experience in service growth.
• Experience managing large teams of 50+ including managers and supervisors.
• Passion for handling complex product solutions.

Responsibilities

• Develop market access and commercialization strategies.
• Lead research around products and competitors.
• Collaborate with operations and other stakeholders.

Skills

Leadership

Communication

Strategic Thinking

Team Management

Education

Bachelor’s degree in health sciences, business, public health administration or social services

Job description

Valeris is a fully integrated life sciences commercialization partner that provides comprehensive solutions that span the entire healthcare value chain.

Formed by the merger of PharmaCord and Mercalis, Valeris™ revolutionizes the path from life sciences innovation to real‑life impact to build a world in which every patient gets the care they need.

Valeris works on behalf of life sciences companies to improve the patient experience so that patients can access and adhere to critical medications. Backed by proven industry expertise, a deep commitment to patient care, the latest technology, and exceptionally talented team members, Valeris provides the data and strategic insights, patient support services and healthcare provider engagement tools to help life sciences companies successfully commercialize new products.

Valeris provides commercialization solutions to more than 500 life‑sciences customers and has provided access and affordability support to millions of patients.

The company is headquartered in Morrisville, North Carolina and Jeffersonville, Indiana.

To learn more about Valeris, please visit www.valeris.com.

The Director of Patient Services will be a participating member of the business development and operation groups with responsibility for development and implementation of Valeris service solutions. In this position, you will be responsible for the execution of the innovative products and programs that are built to demonstrate definitive value for our biopharma client and their stakeholders (patients, providers, sales team, market access team and others).

In this highly visible leadership role, you'll have the unique opportunity to lead teams up to 170+ team members including multiple layers of management to serve our pharmaceutical/biotech clients by developing and delivering innovative patient services.

As a strategic partner to our clients, you will manage and evolve patient service programs that provide value for our clients, patients and healthcare practitioners. Valeris is known for having strong leadership, operational excellence, offering significant advancement opportunities to our employees by exposing employees to all aspects of Valeris' business with the chance to be a key member in our continued growth.

Responsibilities

• A typical day in the life of a Director of Patient Services will include but not be limited to the following:
• Develop market access and commercialization strategies using market research of the payer / provider landscape, healthcare reimbursement trends, HTA research, product lifecycle data, etc.
• Work with internal Valeris team and prospective clients to develop solutions addressing product/program unmet needs, demonstrating value for each.
• Lead research around the product(s), competitors, and current offerings (if existing product)
• Analyze the product needs and the client goals to develop a proposed solution for addressing needs with consideration to risks, opportunities and regulatory compliance – the solution should identify value for all client stakeholders (external and internal)
• Prepare presentation(s), proposal(s) or RFP responses in support of proposed solutions.
• Actively participate in meetings with prospective clients
• Collaborate with Operations, Pharmacy, and other internal stakeholders to develop solutions and meaningful service levels (KPIs/SLAs) that measure the value of the solutions, the performance of Valeris and, as applicable, client ancillary providers.
• Actively participate in the implementation of new clients and services to ensure that the contracted solution is implemented and delivered in accordance with Valeris' transition guarantee.
• Monitor client portfolio for assurance that Valeris' solutions provide ongoing value to client, identifying opportunities to further enhance solutions as the product and service matures.
• Evaluate operational processes for efficiencies, providing recommendations to continually leverage technology and people for increased effectiveness and value
• Maintaining an onsite presence to serve client and associated team as needed to effectively manage account, develop relationships, and lead associated projects
• Training and developing internal staff as needed, serving as an active leader and mentor to immediate team and other associates at Valeris; ensure team staffing and training needs are met at all times
• Responsibility of 1 - 6 clients with teams of 150 - 175 FTEs including multiple levels of management with a mix of Associate Directors, Program Managers and Supervisors
• Maintain and promote a positive learning environment in all training settings.
• Adhere to all training deadlines and corporate policies related to access and handling of confidential data.
• Ensure all SOPs are followed consistently across training delivery and documentation.
• Perform additional tasks or projects as assigned.

Qualifications

• 5 - 7+ years’ experience in healthcare patient services with demonstrated experience growing services through innovation and value
• Knowledge of the specialty pharmaceutical and biotech marketplace and commercialization of products
• Experience managing large teams of 50+ including managers and supervisors.
• We are located in the River Ridge Commerce Center at 150 Hilton Drive, Jeffersonville, IN. You must be willing to work in this location

What we are looking for:

• The candidate must possess the following personal attributes/experience:
• Direct oversight of service solutions including assessment, concept, launch, growth, and sunset with measurable results
• Passion for taking on complex product solutions with multi‑faced competitive industry landscape.
• Ability to effectively collaborate and influence customers.
• Ability to drive a strategy based on competition, market dynamics and emerging technologies.
• Shows innovative thinking and demonstrates confidence when recommending solutions that require taking educated and calculated risks to problem solve and deliver mutual wins.
• Excellent written and oral communication skills
• Excellent organization, management, and execution capabilities
• Ability to proactively monitor and adjust activities to respond to changing circumstances and priorities to meet goals.
• Ability to act independently with sound business intelligence and professional maturity, while working through others to accomplish goals.
• Ability to create consensus among cross‑functional departments and bring closure to projects/initiatives.
• Ability to cultivate relationships and capable of understanding and navigating complex, organizational structure.
• Strong leadership, coaching and people development skills.
• Healthcare industry experience providing or managing product service solutions, biopharma specialty product experience a plus.
• Bachelor’s degree in health sciences, business, public health administration or social services; masters or advanced degree preferred

Why Work for Valeris?

• Medical, dental, and vision plans, including HSA‑ and FSA‑eligible options, with Valeris contributing toward premium costs
• Additional health support, including telehealth and Employee Assistance Program (EAP) services
• Company match on Health Savings Account contributions
• Free Basic Life and AD&D coverage equal to your annual earnings, with a minimum of $50,000 and a maximum of $300,000
• Company‑paid Short‑Term Disability coverage, with the option to purchase Long‑Term Disability
• 401(k) Retirement Savings Plan with 100% match on the first 5% you contribute, with immediate vesting
• Paid Time Off (PTO) and Sick Leave to support work‑life balance
• Team members receive nine paid holidays plus two floating holidays
• Opportunities for advancement in a company that supports personal and professional growth
• A challenging, stimulating work environment that encourages new ideas
• Work for a company that values diversity and makes deliberate efforts to create an inclusive workplace
• A mission‑driven, inclusive culture where your work makes a meaningful impact

Our Commitment to Equal Opportunity

Valeris is proud to be an equal opportunity employer.