Vice President of Service Center Operations

Hoosier Hills; Chrisney (IN); On-site; USD 63,000 - 96,000; Full time

Job summary

Hoosier Hills Credit Union seeks a Vice President of Service Center Operations to lead branch operations and drive growth. The ideal candidate will have a strong background in financial services, management experience, and a passion for enhancing member experience. This role offers a competitive salary and a comprehensive benefits package, making it a rewarding opportunity for a driven leader.

Benefits

Health insurance

Retirement plans

Comprehensive benefits package

Qualifications

• 3-5 years of management experience in retail or financial services.
• Strong understanding of financial products and market trends.
• Proficiency in software systems related to Core, Lending, Budget, and Compliance.

Responsibilities

• Oversee day-to-day operations and ensure profitability.
• Identify market needs and develop innovative solutions.
• Mentor and inspire team members to achieve business objectives.

Skills

Communication

Sales

Service

Judgment

Problem-Solving

Education

2–4-year degree in Business or related field

Tools

Core systems

Lending software

Budgeting software

Compliance software

Job description

Join Our Award-Winning Team as Vice President of Service Center Operations!

Forbes has recognized Hoosier Hills Credit Union as one of Indiana’s Top Three Credit Unions for 2023 and 2024! ?? Are you a visionary leader with a passion for fostering growth and excellence? Do you have a track record of inspiring teams, achieving ambitious goals, and delivering outstanding results? If you’re ready to make a meaningful impact on our members' lives and our community, we’d love to meet you!

We’re Hiring: Vice President of Service Center Operations

As the Vice President of Service Center Operations, you will be at the forefront of our mission to provide exceptional financial services and to make a positive difference in the communities we serve. In this pivotal role, you will drive strategic initiatives, optimize branch efficiency, and cultivate a culture of outstanding customer service.

What You’ll Do:

• Lead Branch Operations: Oversee day-to-day operations and ensure profitability while maintaining high standards of service and efficiency.
• Drive Growth: Identify market needs, develop innovative solutions, and expand our services to meet those needs and increase market share.
• Develop Talent: Mentor and inspire team members, helping them reach their highest potential and achieve our business objectives.
• Enhance Member Experience: Serve as a trusted advisor, deepen relationships with members, generate new memberships, and focus on delivering exceptional service.
• Optimize Resources: Manage branch resources effectively to enhance performance and achieve operational goals.
• Foster Collaboration: Work closely with other business units to align strategies, share insights, and drive collective success.
• Lead by Example: Ensure that all branch activities comply with regulations and internal policies and identify areas for improvement.
• Champion Community Engagement: Actively participate in community activities and initiatives to strengthen our local presence and impact.

What We’re Looking For:

• Education & Experience: A 2–4-year degree in Business or a related field, with 3-5 years of management experience in a retail or financial services setting. Lending experience is a must.
• Expertise: Strong understanding of financial products, services, and market trends. Proficiency in software systems related to Core, Lending, Budget, and Compliance.
• Skills: Excellent communication, sales, and service skills with a proven ability to lead, resolve conflicts, and drive results.
• Judgment & Problem-Solving: The ability to analyze complex situations, apply sound principles, and develop effective solutions.

What We Offer:

• Competitive Salary: $63,851 - $95,777, commensurate with experience.
• Comprehensive Benefits Package: Including health insurance, retirement plans, and more.
• A Rewarding Career: Be part of a team that’s dedicated to making a difference in the lives of our members and the community.

If you’re a driven leader ready to contribute to our continued success and growth, we invite you to apply!

Apply Now and take the next step in your career with Hoosier Hills Credit Union.

Hoosier Hills Credit Union is an Equal Employment Opportunity Employer.