Vice President of Service Center Operations

Hoosier Hills Credit Union; Chrisney (IN); On-site; USD 63,000 - 96,000; Full time

Job summary

Hoosier Hills Credit Union is seeking a Vice President of Service Center Operations to lead growth and improve service quality. The ideal candidate will oversee operations, manage resources effectively, and bring strong leadership skills to a community-focused environment, with a competitive salary and comprehensive benefits.

Benefits

Comprehensive health insurance

Retirement plans

Dedicated to community and member service

Qualifications

• 2-4 years degree with 3-5 years management experience in retail or financial services.
• Strong understanding of financial products and market trends.
• Proficiency in relevant software systems.

Responsibilities

• Lead strategic initiatives and optimize branch efficiency.
• Oversee daily operations and drive growth.
• Enhance member experience and ensure compliance.

Skills

Communication

Leadership

Problem Solving

Sales

Service Skills

Education

2–4-year degree in Business or related field

Tools

Relevant software systems

Job description

Vice President of Service Center Operations

Join our award-winning team as Vice President of Service Center Operations at Hoosier Hills Credit Union.

Hoosier Hills Credit Union has been recognized by Forbes as one of Indiana’s Top Three Credit Unions for 2023 and 2024. We are seeking a visionary leader passionate about growth, excellence, and community impact.

As Vice President of Service Center Operations, you will lead strategic initiatives, optimize branch efficiency, and foster a culture of exceptional customer service. Your responsibilities include overseeing daily operations, driving growth, developing talent, enhancing member experience, managing resources, fostering collaboration, ensuring compliance, and engaging with the community.

Qualifications include:

• A 2–4-year degree in Business or related field, with 3-5 years management experience in retail or financial services, including lending.
• Strong understanding of financial products, services, and market trends; proficiency in relevant software systems.
• Excellent communication, sales, and service skills; proven leadership and conflict resolution abilities.
• Sound judgment and problem-solving skills.

We offer:

• A competitive salary ranging from $63,851 to $95,777, based on experience.
• Comprehensive benefits including health insurance and retirement plans.
• A rewarding career dedicated to community and member service.

If you are a driven leader ready to contribute to our growth, apply now to join Hoosier Hills Credit Union. We are an Equal Employment Opportunity Employer.