Vice President of Quality

PCSI - Professional Contract Services, Inc; Austin (TX); Hybrid; USD 180,000 - 240,000; Full time

Job summary

PCSI - Professional Contract Services, Inc. is seeking a Vice President of Quality to lead the Quality Control department for nationwide federal service contracts and corporate operations.

This executive ensures quality standards are embedded in processes, measures performance, and drives continuous improvement with leadership across the organization. The VP partners with operational and executive leaders to reduce risk, assure contract compliance, and enable meaningful work opportunities for

Qualifications

• 10+ years implementing and maintaining QA/QC systems, including root cause analysis and preventive/corrective actions.
• 10+ years supervising employees, including coaching to develop skills and resolve conflicts.
• Proven experience with audits and certifications (ISO 9001, CIMS).

Responsibilities

• Oversee the execution and performance of the Quality program on all PCSI contracts and the Corporate headquarters.
• Manage and provide guidance to all quality employees.
• Develop, implement, maintain, and revise policies and procedures for the general operation of the quality program.
• Lead the annual re-certification to ISO 9001-2015 and CIMS-GB 1006:2009 standards.
• Assure effectiveness of inspections and audits at contract sites and HQ.
• Oversee CMMS systems usage and inspections activity.
• Collect, analyze, and report Quality data to executives.
• Maintain the quality department budget.
• Provide training to the quality team.

Skills

QA/QC systems

Root cause analysis

Supervising teams

Data analysis & reporting

Communication & collaboration

Hybrid work adaptability

Education

Bachelor’s degree or equivalent

Management System Auditor Training (ISO 9001, CIMS)

Tools

Excel

PowerPoint

SharePoint

MS Office 365

Job description

We're looking for a Vice President of Quality to lead the Quality Control department across PCSI's nationwide federal service contracts and corporate operations. This role works across the organization to ensure quality standards are effectively integrated into business processes, performance is measured and understood, and opportunities for improvement are identified and acted upon. The Vice President partners with operational and executive leaders to drive consistency, reduce risk, and foster a culture of continuous improvement that supports contract compliance and ability to provide meaningful work opportunities. This role also manages and provides guidance to members of the Quality Control Team, both Corporate and site Quality Control Managers.

The Vice President of Quality reports to the Senior Vice President of Corporate Services and is based at our Corporate Headquarters office, with extensive travel nationwide.

Who We Are

PCSI is a non-profit organization whose mission is to enhance the lives of people with disabilities through employment, advocacy, partnerships, and innovation. We vet, prepare, lead, and sustain a skilled workforce that provides top-tier services at job sites across the country. Our areas of expertise are wide and diverse; total facilities maintenance, hospital environmental services, custodial and grounds, disability awareness training, job coaching, and job placement are just a few. We integrate people with disabilities and veterans into meaningful jobs with competitive wages and benefits. Serving people of all abilities in their life’s journey is at the heart of what we do.

What You'll Do As Vice President Of Quality

• Oversee the execution and performance of the Quality program on all PCSI contracts and the Corporate headquarters.
• Manage and provide guidance to all quality employees.
• Develop, implement, maintain, and revise policies and procedures for the general operation of the quality program.
• Lead the annual re-certification to International ISO 9001- 2015 Standard (company-wide) and CIMS-GB 1006:2009 Standard (PCSI Hospital Division only).
• Assure effectiveness of inspections and audits at contract job sites and corporate headquarters.
• Manage implementation of Orange QC, Bigfoot, MAXIMO, and other web-based inspection and computerized maintenance management systems (CMMS) used at job sites to perform 249,000+ inspections and to assure compliance with 12,000+ contract requirements annually.
• Oversee execution annual ISO audits at job sites and Corporate. Support CFO with financial audits as needed.
• Collect, analyze, and report Quality inspection and audit results from job sites and corporate office. Keep executive management fully informed of quality performance by summarizing and sharing reports in a timely and transparent manner.
• Develop and maintain a system for controlling all PCSI-generated documents used to perform company business per ISO Standard 7.5.3 "Control of Documents."
• Develop organizational strategies for quality by contributing information, analysis, and recommendations to executive management, establishing functional objectives in line with organizational objectives.
• Maintain quality standards by staying current with regulatory changes and anticipating emerging quality trends.
• Develop, implement, manage, integrate and maintain a Continuous Improvement Plan (CIP) via the PCSI Opportunity & Incident Log (O&I Log) at job sites and corporate office to continuously assesses processes and procedures for improvement purposes.
• Identify potential areas of quality vulnerability and risk; develop and implement preventative /corrective actions and provide general guidance on how to avoid or deal with similar situations in the future.
• Ensure relevant, comprehensive, and timely training for the quality department.
• Maintain the quality department budget.
• Maintain professional and technical knowledge by attending workshops, reviewing publications, networking and joining professional societies.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What You’ll Need

Required Qualifications

• Bachelor’s degree, or equivalent combination of education and experience.
• Minimum ten (10) years of experience implementing and maintaining QA/QC systems, including root cause analysis and preventive/corrective actions.
• Minimum ten (10) years of experience supervising employees, including coaching to develop skills and resolve conflicts.
• Management System Auditor Training (ISO 9001, CIMS, etc.).
• Government and/or Defense contracting experience.
• Advanced Microsoft Excel and PowerPoint skills. Must be able to create graphs and charts and embed videos and other graphics into reports and presentations.

Preferred Qualifications

• Experience with Health, Environmental, & Safety regulations and standards.
• Experience with SharePoint and Office 365.
• Experience working with employees with disabilities.
• Bilingual in English/Spanish is a plus.

Knowledge, Skills And Abilities

• Ability to enforce compliance with contract standards, statutory requirements, and rules and regulations.
• Understanding of federal laws and regulations surrounding ISO, CIMS, FAR, CFR, SCA, OSHA, ADA, and AbilityOne.
• Excellent written, oral, and interpersonal communication skills.
• Knowledge of basic accounting principles and budgeting.
• Ability to work in a team-oriented, collaborative environment.
• Ability to set and manage priorities.
• Highly self-motivated and directed, with keen attention to detail.

Other Requirements

• Ability to gain approval for physical access to secure military base work locations. Restrictions vary from site to site.
• Ability to pass criminal, drug, financial, and driving screening.
• May need to have the ability to legally drive a company vehicle.
• Ability to exchange accurate information in person and over the phone.
• Primarily works indoors.
• Extensive travel may be required, up to 70%.

How You’ll Work

• Based at the Corporate Headquarters office in south Austin, TX when not traveling.
• Travels regularly, up to 70%.
• Typically Monday-Friday hybrid schedule, up to 2 days per week remote when not traveling.

PCSI does not offer immigration sponsorship for this position. This includes visa types such as H-1B, TN, and STEM OPT. Please do not apply if you currently require or may require sponsorship now or in the future.

All veterans and/or persons with all types of disabilities are strongly encouraged to apply!