Vice President of Performance and Data Strategy

10 BCFS Health and Human Services; San Antonio (TX); On-site; USD 130,000 - 190,000; Full time

Job summary

BCFS Health and Human Services seeks a strategic leader to oversee programmatic compliance, data management, and performance reporting across multiple programs. The role emphasizes governance, audits, and continuous improvement in a large, multi-site organization.

The Vice President will collaborate with executive leadership to standardize processes, drive data-driven decision making, and ensure adherence to federal and state regulations while promoting accountability and operational excellence.

Qualifications

• Master's degree in administration, business, psychology, social services or related field, or a Bachelor's degree with 5+ years of relevant experience.
• Minimum 5 years of overseeing compliance, data management, and reporting in a large multi-site organization.

Responsibilities

• Provide organization-wide oversight to ensure programmatic compliance with federal/state regulations and contractual requirements.
• Establish data governance standards for accurate, complete, and timely documentation across programs.
• Develop and oversee standardized dashboards and reporting processes to monitor deliverables and outcomes.
• Lead organization-wide quality assurance initiatives, including audits and performance evaluations, for sustainable improvements.
• Collaborate with executive leadership to align compliance and data strategies with organizational goals.

Skills

Leadership

Data governance

Quality assurance

Compliance oversight

Performance reporting

Training & TA

Education

Master's degree in administration or related field

Bachelor's degree + 5 years related experience

Tools

Data management systems

Reporting dashboards

Job description

It’s a great feeling to work for a company that does so much good for others around the world! Education Req: Master’s degree or equivalent degree in administration, business, psychology, criminal justice, sociology, social services, or related field of study OR Bachelor’s degree or equivalent degree in administration, business, psychology, sociology, social services, or other relevant behavioral science and at least five (5) years of related work experience.

Preferences: Minimum of five (5) years of experience providing functional oversight of compliance, data management, and reporting functions within a large, multi-site organization, including ensuring programmatic compliance, data integrity, and consistent operational standards across multiple programs and locations.

Work Experience: Minimum of five (5) years of progressively responsible experience in human services, compliance, quality assurance, data management, or related organizational operations, including at least two (2) years of management or supervisory experience. Demonstrated experience providing organizational oversight, leading quality assurance and compliance initiatives, delivering technical assistance, and implementing data-driven strategies to improve program performance and accountability within a large, multi-site human services organization. Equivalent experience in senior-level administration or a demonstrated record of successfully leading complex human services initiatives may also be considered.

Position Summary: The Vice President of Compliance and Data provides strategic leadership and organization-wide oversight of programmatic compliance, quality assurance, data management, and performance reports tracking outputs and deliverables across BCFS programs and operations. This position ensures adherence to federal and state regulations, contractual requirements, and organizational policies while promoting data integrity, accountability, and operational excellence. Working closely with executive leadership and directors, the Vice President strengthens compliance systems, oversees audits and corrective actions, standardizes processes, and leverages data to identify risks, improve program performance, and support strategic decision-making. The ideal candidate brings proven leadership experience compliance oversight, and data-driven performance management within a large, multi-site organization, with a demonstrated ability to drive continuous improvement and measurable outcomes.

Essential Functions and Measurable Deliverables:

1. Contractual Compliance: Provide organization-wide oversight to ensure all programs comply with applicable federal and state regulations, contractual requirements, accreditation standards, and BCFS policies and procedures.
2. Data Integrity and Management: Establish and enforce data governance standards to ensure accurate, complete, consistent, and timely documentation across all programs and organizational data systems.
3. Performance Monitoring and Reporting: Develop and oversee standardized dashboards, performance metrics, and reporting processes to monitor program deliverables, contractual outcomes, and organizational performance.
4. Quality Assurance and Continuous Improvement: Lead organization-wide quality assurance initiatives, including monitoring reviews, internal audits, and performance evaluations to identify deficiencies and implement sustainable improvements.
5. Strategic Leadership and Accountability: Collaborate with the President, executive leadership, and program directors to establish performance expectations, strengthen accountability, and align compliance and data strategies with organizational priorities.
6. Training and Technical Assistance: Provide training and technical assistance to program leadership and staff on contractual requirements, data quality, documentation standards, and compliance expectations. Ensure 100% completion of mandatory compliance and data training within established deadlines.
7. Contract Deliverables and Reporting Deadlines: Establish monitoring systems to ensure required reports, notifications, and contractual deliverables are accurate, complete, and submitted within established deadlines.
8. Stakeholder Relationships: Maintain effective working relationships with partner agencies, funding entities, external auditors, and organizational leadership to support compliance, transparency, and program integrity.
9. Audit Readiness and Corrective Action: Oversee internal and external audit preparation, coordinate responses to findings, and ensure corrective action plans are implemented and completed within established deadlines.
10. Strategic Leadership and Accountability: Collaborate with the President, executive leadership, and program directors to establish performance expectations and align compliance and data strategies with organizational priorities. Conduct quarterly performance reviews to evaluate progress, address deficiencies, and strengthen accountability.
11. Policy Development and Standardization: Working alongside the Director of Support Services, review, and implement policies and procedures that promote compliance, consistency, and operational excellence across all programs and locations. Ensure 100% of applicable policies undergo annual review, with updates implemented as required.
12. Data-Driven Decision-Making: Analyze program outcomes, organizational trends, and performance indicators to identify opportunities for improvement. Present quarterly data-driven recommendations to executive leadership, including actionable strategies to improve performance and service delivery.
13. Contract Deliverables and Reporting Deadlines: Establish and maintain systems to track programmatic notifications, contractual deliverables, and reporting requirements. Achieve 100% on-time submission of required reports and notifications, with documented review and validation procedures.

Skills and Abilities Required:

1. Demonstrate skills in providing effective, hands‑on leadership.
2. Demonstrate the ability to present and maintain professional appearance and demeanor as a member of the organization’s management executive team.
3. Demonstrate the ability to:
   • a. Work effectively with BCFS leadership, state/federal representatives, and funding source entities.
   • b. Respond sensitively and competently to the service population’s cultural and socio-economic characteristics.
   • c. Communicate effectively in English, both verbally and in writing.
   • d. Organize and prioritize responsibilities and duties efficiently.
   • e. Work in a fast‑paced environment and maintain professional composure at all times.
   • f. Maintain computer literacy required to meet the responsibilities of the position.
   • g. Work effectively and without intensive supervision both independently and as a member of a multidisciplinary team.
4. Demonstrate a working knowledge and understanding of local and applicable social welfare policies, to include BCFS policies and procedures and relevant regulations, guidelines, and standards.

Other Requirements and Responsibilities:

1. Provide oversight of all Quality Assurance and Training processes, monitoring visits, and strategic planning for the organization.
2. Inspire and lead employees to provide quality services.
3. Work with the President of BCFS, Executive Leadership, and Program Directors to remediate any program deficiencies associated with federal and state contractual guidelines and standards.
4. Work with organizational data systems to coordinate, house, and gather data necessary for reporting, grant proposals and ongoing communication of services.
5. Meet all BCFS policies and procedures and federal and state contractual guidelines and standards that are applicable to this position.
6. Alongside the President and executive leadership, accountable for tracking performance and outcomes.
7. Work a flexible schedule including availability nights, holidays, and weekends.
8. Work in coordination with the field in a variety of capacities to ensure ongoing quality services.
9. Work with the Leadership Team to open new offices/programs in different service areas at the discretion of the President.
10. Maintain confidentiality in all areas of program operations.
11. Maintain professional and ethical standards of conduct outlined in BCFS employee handbook including demonstrating respect for agency staff, clients, and community members and complying with required dress code at all times.
12. Pass a pre-employment drug screen and random drug screens throughout employment.
13. Provide proof of work eligibility status upon request.
14. Maintain a valid Driver’s License
15. Pass a pre-employment and all criminal background checks.
16. Other duties, as assigned

English (United States)

If you like to work with people that believe they can make a difference in the world, this is the company for you!

EEO Statement

In accordance with Title VII of the Civil Rights Act of 1964 and other applicable federal and state laws (e.g., the Age Discrimination in Employment Act (ADEA), and the Americans with Disabilities Act (ADA), it is our policy to provide equal employment opportunity and treat all employees equally regardless of race, religion, national origin, color, sex, or any other classification made unlawful or prohibited by federal, state and/or local laws, such as age, citizenship status, veteran or military status, or disability. This policy applies to all terms and conditions of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination. Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. #LI-Management #LI-Executive #LI-Full-time

BCFS Health and Human Services established in 1944 is a non-profit organization with locations and nationally doing noble work across Texas and the United States, specializing in community-based care for at risk families and children (abused and/or neglected & domestic violence), prevention & early intervention services, housing for young adults aging out of the foster care system, mental health & life skill services, advocacy and case management coordination for survivors of human trafficking, medical programs for women who are pregnant or post-partum, and serving families who have a child with a disability or special needs by providing them with an opportunity to visit the world’s first theme park designed with individuals with special needs in mind.

EEO Statement

In accordance with Title VII of the Civil Rights Act of 1964 and other applicable federal and state laws (e.g., the Age Discrimination in Employment Act (ADEA), and the Americans with Disabilities Act (ADA), it is our policy to provide equal employment opportunity and treat all employees equally regardless of race, religion, national origin, color, sex, or any other classification made unlawful or prohibited by federal, state and/or local laws, such as age, citizenship status, veteran or military status, or disability. This policy applies to all terms and conditions of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination. Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.