Program Supervisor - RGV

10 BCFS Health and Human Services; Texas; Hybrid; USD 65,000 - 95,000; Full time

Job summary

BCFS Health and Human Services in Texas is seeking a field-based program trainer and supervisor to oversee staff working with children and young adults who have experienced complex trauma histories. This remote role emphasizes collaboration across regions to coordinate referrals, document outcomes, and ensure program fidelity.

The position requires a bachelor or graduate degree in social work, psychology, criminal justice, sociology, or related field, plus experience supervising teams and

Qualifications

• Bachelor or Graduate degree in social work, psychology, criminal justice, sociology or related field.
• Two years of related experience and/or training for Bachelor/Master graduates with supervisory experience.
• Preferred experience with victims/survivors of human trafficking and knowledge of DFPS and law enforcement designations.

Responsibilities

• Collaborate with peers across regions to coordinate referrals and documentation.
• Facilitate regional meetings, draft MOUs and protocols, and provide trainings to partner agencies.
• Provide supervision and guidance to staff to ensure quality assurance and accurate case management.
• Make critical decisions affecting safety and permanency in consultation with Program Director.
• Attend community meetings and maintain program relationships with providers while avoiding duplication.

Skills

Trauma-informed care

Supervisory experience

Cross-regional collaboration

Education

Bachelor's degree in related field

Master's degree in related field

Job description

It's a great feeling to work for a company that does so much good for others around the world! This is a remote field position.

Academic Req:

Required – Bachelor or Graduate degree from accredited program/institution in one of the following areas: social work, psychology, criminal justice, sociology or related field of study

Work experience:

Required – Bachelor and Master’s Degree graduates require 2 years related experience and/or training, including progressive employment experience working with children and/or young adults with complex trauma histories, and supervisory experience .

Preferred – Experience working with victims and/or survivors of human trafficking and knowledge in DFPS and Law enforcement designations, definitions, and acronyms .

Critical Action Items & Measurable Deliverables:

1. Collaborating with peers, including across regions to coordinate referrals and documentation for the assigned service population
2. Facilitate regional community meetings, draft county Care Coordination Memorandum of Understanding (MOU) and protocols and provide trainings to partner agencies
3. As a CSE-IT Super Trainer, support the Program Director in conducting CSE-IT training sessions for internal staff and external community partners.
4. Supervise, train, and guide staff within the assigned service area to ensure all cases meet quality assurance standards—this includes accurate client needs assessments, creating and carrying out service plans, and maintaining ongoing contact with clients. Ensure that staff are current on intake procedures and fulfill case assignment and program requirements.
5. In consultation with the Program Director, make critical decisions affecting the safety and permanency of the client, including other household family members, and provide guidance to supervisees
6. Address performance challenges and ensure assigned personnel meet all deadlines and safety requirements for all cases assigned
7. Ensure team’s work scheduling meets program expectations and protocol
8. Ensure assigned team remains within travel expenditure, efficiency and safety requirements
9. Provide supportive, accurate, and immediate case guidance for direct reports
10. Attend community meetings and collaborate effectively with community providers, ensuring program relationships are continuously developed and services are not duplicated
11. Participate in scheduled meetings, in-service training, and team decisions
12. Work evenings, weekends and holidays as needed
13. Other duties as assigned.

Other Responsibilities:

• Ensure communication up and down the chain is immediate, including all safety concerns and required reporting
• Serve as a liaison with program resources, service providers, law enforcement, legal and medical professionals, advocacy centers, shelters, and the service population.
• Frequently traverse from one location to another
• Meet all deadlines required by program leadership and state and federal partners.
• Maintain BCFS HHS professional and ethical standards of conduct outlined in employee handbook including demonstrating respect for agency staff, the service population, and community members and always complying with required dress code

Requirements:

1. Pass a pre-employment drug screen and random drug screens and maintain emotional control and professional composure always.
2. Acquire and maintain licenses and certificates required for the position which may include but is not limited to: Trust Based Relationship Intervention (TBRI), CPR, First Aid, CSE-IT Super Trainer Certification, State Driver License, other certifications as applicable
3. Pass a pre-employment screen and random drug screens throughout employment.
4. Participate in all required program trainings.
5. Provide proof of work eligibility status upon request.
6. Pass a pre-employment and biennial criminal background checks.
7. Demonstrate the ability to:
   • a. Respond sensitively and competently to the service population’s cultural and socio-economic characteristics.
   • b. Communicate effectively in writing and verbally in English; Bilingual ability in Spanish strongly preferred
   • c. Work in a fast-paced environment and always maintain emotional control and professional composure
   • d. Organize and prioritize responsibilities and duties efficiently
   • e. Maintain computer literacy required for the position
   • f. Work effectively and without intensive supervision both independently and as a member of a multidisciplinary team
   • g. Supportively, positively, and effectively supervise a team to reach top performance capacity and continued professional growth
8. Demonstrate a working knowledge of all Human Trafficking Interdiction policies and procedures.
9. English (United States)

If you like to work with people that believe they can make a difference in the world, this is the company for you!

EEO Statement

In accordance with Title VII of the Civil Rights Act of 1964 and other applicable federal and state laws (e.g., the Age Discrimination in Employment Act (ADEA), and the Americans with Disabilities Act (ADA), it is our policy to provide equal employment opportunity and treat all employees equally regardless of race, religion, national origin, color, sex, or any other classification made unlawful or prohibited by federal, state and/or local laws, such as age, citizenship status, veteran or military status, or disability. This policy applies to all terms and conditions of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

EEO Statement

In accordance with Title VII of the Civil Rights Act of 1964 and other applicable federal and state laws (e.g., the Age Discrimination in Employment Act (ADEA), and the Americans with Disabilities Act (ADA), it is our policy to provide equal employment opportunity and treat all employees equally regardless of race, religion, national origin, color, sex, or any other classification made unlawful or prohibited by federal, state and/or local laws, such as age, citizenship status, veteran or military status, or disability. This policy applies to all terms and conditions of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.

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BCFS Health and Human Services established in 1944 is a non-profit organization with locations and nationally doing noble work across Texas and the United States, specializing in community-based care for at risk families and children (abused and/or neglected & domestic violence), prevention & early intervention services, housing for young adults aging out of the foster care system, mental health & life skill services, advocacy and case management coordination for survivors of human trafficking, medical programs for women who are pregnant or post-partum, and serving families who have a child with a disability or special needs by providing them with an opportunity to visit the world’s first theme park designed with individuals with special needs in mind.