Vice President of Operations, MultiPro Property Solutions

Valet Living; Atlanta (GA); Remote; USD 180,000 - 240,000; Full time

Benefits offered by this job

Health benefits

401k with company match

Flexible time off

Tuition reimbursement

Referral bonuses

Pet insurance

Torch Fitness access

Job summary

MultiPro Property Solutions seeks an accomplished Senior Operations Leader to drive national growth. You will partner with the President to shape strategy, oversee multi-site operations, and build high-performing teams while managing budgets and change initiatives.

The role requires 10+ years in leadership, financial acumen, and experience with private equity-backed environments. Remote with travel up to 25% and a strong focus on client outcomes and continuous improvement.

Qualifications

• 10+ years of leadership experience managing multi-site operations and geographically dispersed teams.
• Experience leading large operational organizations, preferably within service-based and contractor-driven environments.
• Strong understanding of financial performance metrics, budgeting, and operational planning.
• Experience leading sales teams and overseeing customer experience initiatives.
• Ability to take business initiatives from concept to implementation while aligning teams.
• Strong communication and change management skills.
• Bachelor’s Degree preferred; MBA strongly preferred.
• Private Equity experience preferred.

Responsibilities

• Drive Operational Strategy and influence strategic direction at the executive level.
• Partner with the President and define change initiatives for successful adoption.
• Develop market understanding and collaborate with regional leaders on goals.
• Build a culture of operational excellence with measurable performance metrics.
• Lead and develop high-performing teams; manage budgets and resources.
• Drive financial performance and optimize client experience and retention.
• Identify and implement new processes, systems, and technologies.
• Oversee vendor relations and integration of acquisitions.

Skills

Leadership

Financial acumen

Sales leadership

Strategic thinking

Communication

Problem solving

Project management

Change management

Education

Bachelor’s degree

MBA preferred

Job description

Lead Strategy. Optimize Operations. Drive National Growth.Are you a strategic operations leader who thrives in fast-paced, high-growth environments? Do you enjoy building high-performing teams, optimizing operational performance, and partnering with executive leadership to drive business results? If so, MultiPro Property Solutions wants you on our team.Reporting to the President, MultiPro, the Vice President of Operations will plan, direct, coordinate, and oversee MultiPro activities in the organization, ensuring development and implementation of efficient operations, cost effective systems to meet current and future needs of the organization, and delivering on the value proposition to our clients. Their duties include consulting with senior leadership to determine business goals or initiatives, visiting with Regional Directors to relay information about company needs, and reviewing operational data to make inferences about the organization’s success.Compensation & Work Environment Details:Salary Range: $180,000 - $240,000Bonus Target: Total annual variable compensation at target is intended to approximate 25% of base salaryWork Environment: Remote with travel up to 25%What You’ll Do:Drive Operational StrategyInfluence, implement and communicate the strategic direction of the MultiPro organizationPartner with the President in defining change management initiatives and act as the change leader who is responsible for the successful adoption of key initiativesMaintain an understanding of the market, competitive properties within the region, and all other pertinent market forcesCollaborate with executive leadership to develop and meet company goals while supplying expertise and guidance on operations projects and systemsBuild a Culture of Operational ExcellenceCreate a culture of operational excellence, both within the market teams and throughout the company, bringing rigor, focus, hustle, and a continuous iterative improvement mindset to every aspect of Valet Living’s MultiPro service offeringDevelop clear performance metrics and create systems to continuously track and improve against them.Foster a culture of safety, consistency, accountability, and continuous improvementLead and Develop High-Performing TeamsDevelop short-and long-term regional plans that drive maximum sales revenue and align with organizational goalsHire and develop service-minded, exceptional associates, unleashing their potential to succeedManage budget and resource planning to ensure the company is prepared to meet new operational challenges and capable of rapidly responding to new opportunitiesDrive Financial PerformanceCollaborate with marketing to determine proper sales and retention channelsActively and consistently support all efforts to simplify and enhance the client experience. Ensure long-term client retention & satisfaction through the delivery of a consistently positive client experience and partnership at all levels of interactionSupport the company’s diligence process through identifying risks and opportunities and driving successful integration of acquisitionsOptimize Systems and ProcessesEstablish, communicate, and implement organizational-related policies, practices, standards, and safety measures to ensure effective and consistent support and executionManage vendor relationships, including vendor performance, service agreements, and negotiationsIdentify, recommend, and implement new processes, technologies, and systems to improve operational effectivenessPerform other duties as assignedWhat We’re Looking ForLeadership Experience: 10+ years of leadership experience managing multi-site operations and geographically dispersed teams.Industry & Operational Expertise: Experience leading large operational organizations, preferably within service-based and contractor-driven environments.Financial Acumen: Strong understanding of financial performance metrics, budgeting, and operational planning.Sales & Customer Experience Leadership: Experience leading sales teams and overseeing customer experience initiatives.Strategic Thinker: Ability to take business initiatives from concept to implementation while aligning teams and resources.Communication Skills: Exceptional ability to communicate complex ideas clearly and influence stakeholders across the organization.Problem Solving & Innovation: Creative, analytical thinker who can identify opportunities, solve complex challenges, and drive change.Project & Change Management: Strong organizational and project management skills with the ability to manage multiple priorities.Education: Bachelor’s Degree preferred; MBA strongly preferredPrivate Equity Experience: Experience working within a private equity-backed company preferred.Why You’ll Love Working with Us:Work hard, grow fast. At MultiPro Property Solutions, we recognize talent, reward ambition, and promote from within. If you’re looking for a place where effort leads to opportunity, innovation is encouraged, and leadership is earned, you’ve found it.Comprehensive Benefits:Health Benefits: Medical, dental, and vision coverage for you & your family, plus HSA with employer contributions and Flexible Spending AccountsFinancial Security: 401k with company match, life and disability insurance, AD&D, and business travel coverageFlexible Time Off: No preset accruals—manage your time and work-life balance your way, plus 10 company-paid holidays.Professional Development: Tuition reimbursement up to $5,250 per year and access to our online education centerAdditional Perks: Referral bonuses, pet insurance, associate assistance programs, discount programs, rewards, recognition, and free access to Torch Fitness virtual programsThe final compensation offered will be determined based on various factors, including the candidate's location, level of experience, and skill set. As such, it may fall outside the range listed above.The application window is anticipated to close 60 days from the date the job is posted.If you’re ready to lead from the front, take ownership of outcomes, and grow your career in field operations, apply today.Are you a current Valet Living employee? If so, click here to apply.MultiPro Property Solutions is an Equal Opportunity Employer that values the strength diversity brings to the workplace. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.