Vice President of Customer Relations

Tempest Energy, LLC; Covington (LA); On-site; USD 140,000 - 230,000; Full time

Job summary

Tempest Energy, LLC seeks a Vice President of Customer Relations to lead the customer-facing organization and drive sales growth and customer satisfaction. You will mentor the sales team, develop strategic plans, and align operations with company goals under the COO.

The role requires extensive experience in the Electric Utility sector, superior leadership, and strong communication skills to build lasting client relationships and manage budgets and performance across markets.

Qualifications

• Background in Electric Utility field strongly preferred.
• Minimum of 8 years of sales experience in the Electric Utility field or related field.
• Bachelor's degree in business or related field preferred.
• Excellent sales skills and consultative networking and negotiation abilities.

Responsibilities

• Promote company products and services.
• Develop customer specific plans and strategies.
• Organize and maintain sales operations.
• Manage sales budget.
• Mentor/Motivate the sales team to achieve workplace goals.
• Monitor market and competitor activity.
• Improve customer satisfaction by anticipating consumer needs.
• Identify improvements and develop success-driven plans.
• Manage detailed sales expectations and plan accordingly.

Skills

Sales leadership

Public speaking

Negotiation skills

Relationship building

Education

Bachelor's degree in business or related field

Job description

Vice President Customer Relations Job Description

The VP of Customer Relations is responsible for managing the customer facing entity of Tempest. This individual enhances and develops the skills and effectiveness of existing personnel to improve performance. The VP Customer Relations also seeks out, recruits and develops new personnel critical to the continued success of the organization. They are responsible for developing the strategic sales plans based on company goals that will promote sales growth and customer satisfaction. Responsibilities also include business and market share development, customer and team management, development and management of customer specific and focused strategies. The VP Customer Relations reports to the COO.

Primary Responsibilities

• Promote company products and services
• Develop customer specific plans and strategies
• Organize and maintain sales operations
• Manage sales budget
• Mentor/Motivate the sales team to achieve workplace goals
• Monitor market and competitor activity
• Improve customer satisfaction by anticipating consumer needs
• Identify where improvements can be made and develop success-driven plans
• Manage detailed sales expectations and plan accordingly
• Monitor customer activity
• Communicate and foster relationships with existing and new customers.

Daily, non-storm operations involve the following:

• Maintain a working relationship with existing customers and build relationships with new customers.
• Develop new business for Tempest by face-to-face meetings, virtual meetings, or via other means of communication.
• Maintain the Tempest brand and be cognizant of the reputation of the company.
• Overseeing the conference season schedule and staffing. Utilizing conferences as business development tools.

Storm operations involve the following:

• Communicate with customers to determine if there is a need for storm resources.
• Follow up with clients after a storm event to ascertain Tempest's performance during an event. Is there a potential for movement from one customer to another through mutual aid or other mobilization strategies?

Qualifications

• Background in the Electric Utility field strongly preferred
• A minimum of 8 years of sales experience in the Electric Utility field or related field, is required
• Bachelor's degree in business or related field preferred
• Excellent sales skills
• Consultative networking and negotiation skills
• Comfortable with public speaking/presentation engagements both virtually and in-person
• Excellent verbal, written, and interpersonal skills
• Ability to multitask and work efficiently and effectively to meet required deadlines
• Proven leadership skills and ability to lead a team
• Passion for relationship building
• Proactive and competent at problem solving