Vice President Multi-Site Operations, Alpha - $200,000/year USD

Crossover; Newark (NJ); On-site; USD 170,000 - 230,000; Full time

Benefits offered by this job

Benefits

Job summary

Alpha hires for a high-impact VP Multi-Site Operations to oversee 25+ campuses across the Northeast region. You’ll be based mainly in Manhattan with 20–40% regional travel, ensuring campuses are premium, tour-ready, and safe every day.

The role begins heavy with standard-setting, vendor remediation, and establishing repeatable operating rhythms, then shifts to regional leadership as the network grows. This is a hands-on, field-driven position.

Qualifications

• Based in New York City with travel to CT, MA, and PA.
• Legally authorized to work in the United States without visa sponsorship.
• 2+ years owning multi-site facilities or regional operations.
• Proven track record holding vendors to quality, cost, and SLA.

Responsibilities

• Conduct recurring on-site audits across Northeast campuses against standards.
• Triaging facilities issues, coordinating vendors, closing tickets after verification.
• Manage local vendor performance against SLAs and renegotiate scopes.
• Drive a weekly operating rhythm with Campus Coordinators and Site Specialists.
• Lead major campus upgrades on schedule and budget with minimal disruption.
• Codify standards and AI-enabled procurement playbooks for consistency.
• Produce weekly written reports on regional quality, vendor performance, and CapEx variance.

Skills

Multi-site operations

Vendor management

SLA accountability

Facilities issue resolution

Tools

Ticketing systems

IoT

Predictive maintenance

AI-assisted procurement

Job description

"Alpha School students, on average, experience 2.4 to 2.6 times the academic growth of traditional school students"

— Forbes

Alpha is hiring.

You walk a site and instantly see what's off — the loose ceiling tile no one logged, the HVAC return that's been whining for a week, the landscaping vendor who skipped half the punch list and still invoiced in full. You don't wait for a customer to complain. You close the loop before anyone notices it was open.

That instinct is the job. Alpha operates premium K–12 campuses where families pay for an environment that is safe, consistent, and tour-ready every single day — not just on event days. You'll own that standard across the Northeast: Manhattan as your primary campus, with regular travel to schools in CT, MA, and PA. Your work is the difference between a campus that feels premium and one that quietly degrades between executive visits.

The first year is heavy on standards-setting and vendor cleanup — codifying what "ready" looks like, building the audit cadence, replacing vendors who don't perform, and getting Campus Coordinators and Site Specialists onto a repeatable operating rhythm. As the region adds schools and your playbook stabilizes, the role shifts toward steady-state regional leadership: you become the operator the network leans on when a new campus opens, an emergency hits, or a standard needs to be rewritten.

This is a field role. If you want to manage from a dashboard, this is not for you. If you want direct ownership of whether 25+ schools feel premium every day — and the authority to make that happen — keep reading.

What You Will Be Doing

• Conducting recurring on-site audits across Northeast campuses against documented standards for cleanliness, HVAC, safety, security, signage, landscaping, furniture, and tour-readiness — and translating findings into verified corrective actions


• Triaging facilities issues and emergencies, coordinating vendors, and closing tickets only after problems are verified fixed (urgent


• Managing local vendor performance against SLAs, replacing vendors who miss repeatedly, renegotiating scopes, and holding hard accountability conversations on quality and cost


• Driving a weekly operating rhythm with Campus Coordinators and Site Specialists so each campus runs the same routines, not heroics


• Leading major campus upgrades (HVAC refreshes, decor refreshes, landscaping, AV/networking) on schedule and on budget, with minimal disruption to students


• Codifying global standards and AI-enabled procurement playbooks (using ticketing systems, IoT/predictive maintenance dashboards, and centralized sourcing) so every campus opens and operates consistently


• Producing crisp weekly written reporting on regional quality, vendor performance, escalations, and CapEx variance

What You Won't Be Doing

• Managing from a dashboard — this role requires regular physical presence at Manhattan and 20–40% travel to regional sites (CT, MA, PA)


• Designing new campuses from scratch or owning ground-up construction delivery — capital expansion sits with another team


• Setting enterprise-wide procurement strategy in isolation from the field — your standards are earned from walking the sites


• Inheriting clean reporting lines and formal authority over every person whose work you depend on — you'll drive accountability through clarity, written follow-up, and refusal to accept vague vendor timelines


• Accepting "tour-ready only when leadership visits" as normal — recurring issues get root-caused, not re-ticketed


• Reactive firefighting as a default mode — the audit cadence and predictive maintenance dashboards exist so you catch failures before they become complaints

Vice President Multi-Site Operations Key Responsibilities

Keep every campus in the Northeast region safe, premium, and tour-ready every day.

Basic Requirements

• Based in New York City or within a commutable distance, willing to operate primarily out of the Manhattan campus with 20–40% regional travel


• Legally authorized to work in the United States without visa sponsorship


• 2+ years owning multi-site facilities, regional operations, hospitality operations, retail operations, or school operations


• Proven track record of holding vendor-managed services accountable for quality, cost, and SLA adherence across multiple locations


• Direct experience resolving urgent facilities issues (safety, HVAC, security, cleanliness) with measurable customer-experience impact


• Strong written operating cadence: issue logs, escalation notes, vendor follow-ups, weekly regional quality reports


• Demonstrated use of modern operations tools (ticketing systems, IoT/predictive maintenance, AI-assisted procurement or planning)

Nice-to-have Requirements

• Multi-site operations leadership in premium hospitality, luxury retail, private K–12, or healthcare networks serving high-expectation customers


• Experience standing up or rehabilitating a regional operating model where the prior one relied on heroics rather than standards


• Track record of replacing underperforming vendors and rebuilding a local vendor bench


• Background managing capital upgrade projects (HVAC, AV/networking, landscaping, interior refreshes) in occupied, customer-facing environments


• Experience working in an AI-first operating environment where playbooks, dashboards, and predictive systems do the rote work so people focus on judgment

About Alpha

Join the team building school around student growth

Alpha reimagines the school day around faster learning, stronger mentorship, and more time for students to build real-world skills.

Roles with real student impact:

Alpha hires teachers (guides), operators, admissions experts, school & curriculum leaders, and remote team members.

Education work that pays like it matters:

Alpha offers six-figure roles for people ready to help build a radically better school experience.

A culture built for builders:

Alpha is fast-moving, ambitious, and student focused. It's for people who want to improve the system, not maintain it.

Alpha is where you can do the most meaningful work of your career.

Working with us

This is a full-time, W2 employee position with immediate access to benefits (https://support.crossover.com/article/7581-w2-benefits-u-s-paychex-paid-only). All roles are year-long positions. The compensation level for this role is $200,000 USD/year. The payment period is weekly. Consult www.crossover.com/help-and-faqs for more details on this topic.