Vice President, Master Planned Communities

FirstService Residential; Fort Myers Beach (FL); On-site; USD 170,000 - 230,000; Full time

Benefits offered by this job

Health plans

Dental & Vision

401k with company match

Paid holidays

Job summary

FirstService Residential is seeking a Vice President, Master Planned Communities to lead the association management portfolio in Florida. You will drive strategic direction, scale service delivery, and ensure profitable growth across multiple communities.

The role requires building and mentoring senior directors and community managers, partnering with boards and developers, and representing the company to partners and the broader market. Strong P&L and leadership capabilities are essential.

Qualifications

• Minimum of 7 years in senior management or executive leadership.
• Experience in residential property management or related service industries.
• Proven ability to develop and manage high-performing teams with multiple direct reports.
• Strong track record in delivering client service and growth.

Responsibilities

• Provide overall senior leadership and strategic direction to deliver long-term growth.
• Build and mentor a team of Regional Directors and Community Association Managers to ensure service excellence.
• Form strong relationships with Boards and properties to achieve client satisfaction and retention.
• Partner with Business Development Directors to plan and deliver growth with developers and communities.
• Ensure ancillary services are understood and offered to properties by RDs.
• Own the annual business plan and drive financial performance to meet objectives.
• Attract and retain top performers; manage HR and communications for a growing team.
• Promote FirstService Residential in the marketplace to build presence and reputation.

Skills

Senior leadership experience

P&L management

Customer service excellence

Change management

Team development

Sales and growth

Strategic planning

Job description

Vice President, Master Planned Communities

Job Overview

The Vice President, Master Planned Communities will lead all community management business efforts in the business unit and, have direct responsibility for leading all property management teams as well as profitably, grow the business. Reporting to the President, Master Planned Communities, the ideal candidate will have experience in building and leading a customer focused service organization with a strong culture of performance and accountability. The Vice President will be a member of the market leadership team and will be supported and will work cross functionally with other shared service leaders such as marketing, HR, and financial services.

Your Responsibilities

• Provide overall senior leadership and strategic direction of the association management business to deliver long-term, sustainable growth.
• Build, mentor, and lead a team of Regional Directors (RDs), and through them Community Association Managers, to deliver our service culture and results-based accountability.
• Form strong relationships with the Board of Directors, all assigned properties in support of delivering an exceptional level of service resulting in measurable client satisfaction and retention objectives being met.
• Partner with Business Development Director(s) to plan and deliver long-term, sustainable growth in the market through both developers and existing communities.
• Ensure that our company’s ancillary services are understood and offered by the RDs to their respective properties.
• Understand and own the annual business plan. Drive financial performance to achieve targeted objectives and execution of initiatives as committed to in the business plan.
• Attract, develop, and retain high performers within the organization. Ensure HR and communication processes are in place to actively engage with associates and manage a growing service organization.
• Actively promote and represent FirstService Residential in the marketplace to build our presence and reputation within the broader community, as well as with professionals and vendors serving our industry.

Skills & Qualifications

• Minimum of 7 years of senior management and executive leadership experience. Preferred experience within residential property management, hospitality, commercial or facilities management, real-estate services, food and beverage or other service-based industries.
• Must have proven experience in the development of and performance management of highly successful teams, with at least 5-8 direct reports for 5 or more years.
• Proven success in delivering client service across a multi-location business including associate training and team engagement.
• Proven track record in leading and delivering sales and business growth.
• Development and execution of change management initiatives with a focus on service delivery and customer service.
• At least 5 years' experience in managing a P&L and the drivers of profitable service delivery.
• Creation and execution to a long-term and annual business plan (including financial plan "budget").

What We Offer

As a non-exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, vision. In addition, you will be eligible for time off benefits, paid holidays, and a 401k with company match.

Disclaimer

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time

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