Vice President IT Infrastructure & Operations

Geisinger; Danville (PA); On-site; USD 180,000 - 240,000; Full time

Job summary

Geisinger is seeking an executive leader to drive strategic direction for Infrastructure Operations, Network and End User Services across the enterprise. You will oversee compute platforms, storage, data centers, videoconferencing, and service desk operations, ensuring high availability and reliable IT service delivery in a complex healthcare environment.

The role emphasizes collaboration with clinical and business stakeholders, cloud adoption, automation, and continuous improvement, with

Responsibilities

• Develop and execute a multi-year Infrastructure & Operations strategy aligned with organizational objectives.
• Establish roadmaps for compute, storage, network, telecommunications, collaboration, and end-user technologies.
• Lead modernization initiatives, cloud adoption strategies, automation programs, and operational transformation efforts.
• Build and maintain partnerships with business leaders, clinical stakeholders, and technology teams.
• Provide executive leadership for Compute Platforms (physical, virtual, and cloud), Enterprise Storage, Data Centers, Backup and Recovery, Infrastructure Automation, and Monitoring/Operations Centers.
• Ensure high availability, resiliency, scalability, and performance of enterprise infrastructure services.
• Oversee enterprise networking, telecommunications, wireless infrastructure, voice communications, and network operations.
• Direct desktop engineering, endpoint management, device lifecycle, mobility, collaboration tools, and field support services.
• Drive improvements in employee experience, productivity, and customer satisfaction.
• Establish proactive support models and operational excellence standards.
• Lead enterprise video/AV technologies, conferencing platforms, telehealth video capabilities, collaboration solutions, and digital workplace technologies.
• Ensure seamless delivery of video-enabled business and clinical services.
• Lead enterprise Service Desk operations with strong customer service and rapid issue resolution.
• Establish and monitor SLAs, KPIs, and customer satisfaction metrics; drive continuous improvement in support processes.
• Provide executive sponsorship and governance for ITSM processes (Incident, Problem, Change, Request Fulfillment, Asset & Configuration, Knowledge, Service Portfolio).
• Ensure ITSM practices align with ITIL and industry best practices; leverage ServiceNow to automate workflows and improve efficiency.
• Develop and manage multi-million-dollar operating and capital budgets; drive cost optimization and technology investment planning.
• Lead strategic vendor relationships, contract negotiations, and service provider management; identify opportunities for automation and consolidation.

Job description

Strategic Leadership

• Develop and execute a multi-year Infrastructure & Operations strategy aligned with organizational objectives.
• Establish technology roadmaps for compute, storage, network, telecommunications, collaboration, and end-user technologies.
• Lead modernization initiatives, cloud adoption strategies, automation programs, and operational transformation efforts.
• Build and maintain strong partnerships with business leaders, clinical stakeholders, and technology teams.

Infrastructure Operations

• Provide executive leadership for:
  • Compute Platforms (physical, virtual, and cloud)
  • Enterprise Storage
  • Data Centers
  • Backup and Recovery Services
  • Infrastructure Automation
  • Enterprise Monitoring and Operations Centers
• Ensure high availability, resiliency, scalability, and performance of enterprise infrastructure services.

Network & Telecommunications

• Oversee enterprise networking, telecommunications, wireless infrastructure, voice communications, and network operations.
• Ensure reliable connectivity across all facilities, remote locations, and cloud environments.
• Lead network modernization and telecommunications optimization initiatives.

End User Services (EUS)

• Direct enterprise desktop engineering, endpoint management, device lifecycle management, mobility, collaboration tools, and field support services.
• Drive improvements in employee experience, productivity, and customer satisfaction.
• Establish proactive support models and operational excellence standards.

Video Operations & Collaboration Services

• Lead enterprise audio/visual technologies, conferencing platforms, telehealth video capabilities, collaboration solutions, and digital workplace technologies.
• Ensure seamless delivery of video-enabled business and clinical services.

Service Desk Leadership

• Lead enterprise Service Desk operations, ensuring exceptional customer service and rapid issue resolution.
• Establish and monitor service level agreements (SLAs), key performance indicators (KPIs), and customer satisfaction metrics.
• Drive continuous improvement in support processes and service delivery.

IT Service Management (ITSM)

• Provide executive sponsorship and governance for ITSM processes, including:
  • Incident Management
  • Problem Management
  • Change Management
  • Request Fulfillment
  • Asset & Configuration Management
  • Knowledge Management
  • Service Portfolio Management
• Ensure ITSM practices align with ITIL and industry best practices.
• Leverage ServiceNow and related platforms to automate workflows and improve operational efficiency.

Financial & Vendor Management

• Develop and manage multi-million-dollar operating and capital budgets.
• Drive financial stewardship, cost optimization, and technology investment planning.
• Lead strategic vendor relationships, contract negotiations, and service provider management.
• Identify opportunities for automation, consolidation, and operational efficiencies.

Leadership & Talent Development

• Build and lead high-performing infrastructure and operations teams.
• Foster a culture of accountability, collaboration, innovation, and continuous improvement.
• Develop succession plans and leadership pipelines for critical operational functions.
• Promote operational discipline, reliability engineering, and service excellence.

Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.