Vice President, Information Technology Infrastructure & Operations

Easter Seals New Hampshire, Inc.; United States; On-site; USD 135,000 - 145,000; Full time

Benefits offered by this job

Medical & Dental

Vision

Life Insurance

Disability Insurance

PTO

Holidays

403(b) match

Tuition reimbursement

Student loan repayment

Wellness programs

Job summary

Easterseals NH & VT is seeking a Vice President of Information Technology Infrastructure & Operations to lead secure, reliable, scalable technology services across New Hampshire and Vermont. Reporting to the CIO, this role drives infrastructure, cybersecurity, service delivery, governance, vendor management, and IT financial management to support mission-critical programs.

The ideal candidate has a bachelor’s degree with 10+ years of progressive IT leadership, preferably with healthcare or

Qualifications

• Bachelor’s degree required; Master’s preferred.
• 10+ years IT leadership in infrastructure, cybersecurity, or technology operations.
• Credentials such as ITIL, CISSP, CISM, CGEIT, CRISC, or PMP preferred.
• Experience in healthcare, nonprofit, or multi-site environments preferred.
• Strong budgeting, vendor management, and risk governance skills.
• Excellent executive communication and stakeholder management.

Responsibilities

• Oversee technology operations across all business lines and locations.
• Lead cybersecurity and information security operations and risk remediation.
• Manage budgets, contracts, and vendor relationships.
• Drive technology lifecycle planning and modernization priorities.
• Collaborate with IT leadership to align roadmaps with organizational goals.
• Ensure disaster recovery and business continuity planning.

Skills

Leadership

Budget management

Vendor management

Strategic planning

Executive communication

Change management

Risk management

Security governance

Vendor negotiations

Education

Bachelor’s degree in information technology or related field

Master’s degree preferred

Tools

ITIL

CISSP

CISM

CGEIT

CRISC

PMP

Job description

Job Description

The Vice President, Information Technology Infrastructure & Operations serves as the senior operational technology leader responsible for secure, reliable, scalable, and cost effective technology services across Easterseals NH & VT. Reporting to the Chief Information Officer, the Vice President leads infrastructure, cybersecurity and information security, service management, operational governance, vendor management, technology lifecycle planning, and IT financial management. The role provides operational, security, supportability, financial, and capacity perspectives to shared planning and delivery decisions in enterprise applications, portfolio management, and data & development function areas.

Qualifications: Bachelor’s degree in information technology, computer science, information systems, business administration, or a related field required, Master’s degree preferred. A minimum of ten (10) years of progressive information technology (IT) experience with significant leadership responsibility for infrastructure, cybersecurity, information security, service delivery, or technology operations. ITIL, CISSP, CISM, CGEIT, CRISC, PMP, or comparable credentials preferred. Demonstrated experience leading managers, developing teams, and managing organizational change. Experience in healthcare, human services, nonprofit, regulated, or complex multi-site organizations, preferred. Proficient in managing budgets, vendors, contracts, technology needs, operational risk, and service performance. Strong executive communication, collaboration, negotiation, and relationship management skills. Valid driver’s license and reliable transportation

Essential Responsibilities

Technology Operations & Service Delivery: Lead day-to-day technology operations across all business lines and locations. Establish service standards, operating procedures, escalation paths, service levels, and performance expectations. Oversee Service Desk, end-user support, field support, incident management, problem management, and operational change practices. Use operational metrics, risk indicators, and customer feedback to improve reliability, responsiveness, and user experience. Infrastructure & Technology Services: Lead networks, telecommunications, cloud services, identity and access services, endpoints, collaboration platforms, infrastructure platforms, and technology assets. Develop infrastructure standards, architecture guardrails, lifecycle plans, replacement schedules, and modernization priorities. Ensure infrastructure services are scalable, supportable, resilient, and aligned with organizational requirements. Coordinate operational readiness and support transition for new systems and major changes. Cybersecurity, Information Security, and Resilience: Lead cybersecurity and information security operations, controls, monitoring, vulnerability management, access governance, security awareness, and incident response preparedness. Assess, prioritize, and remediate security and operational risks using a business-aligned, risk-based approach. Strengthen backup, disaster recovery, business continuity, and technology recovery capabilities through documented plans and testing. Provide transparent reporting on risks, control gaps, incidents, and remediation progress. Financial, Vendor, and Asset Management: Develop and manage operating and capital budgets with the CIO, including forecasting, variance management, lifecycle funding, and investment planning. Lead technology procurement, vendor selection, contract and licensing management, renewals, service performance, and commercial accountability. Establish effective asset inventory, standardization, deployment, utilization, and disposition practices. Prepare business cases that communicate cost, value, risk, support impact, and return on investment. Leadership Governance & Business Partnership: Build a high-performing operations organization through coaching, performance management, succession planning, role clarity, and professional development. Establish operational policies, standards, procedures, controls, decision rights, and governance practices. Build trusted relationships with organizational leaders and lead cross-functional problem solving related to service, security, infrastructure, and operational process improvement. Collaborate with peer IT leaders on roadmap development, initiative dependencies, capacity needs, prioritization, and enterprise decisions. Serve as a member of the Information Technology Leadership Team and collaborate with peer leaders to establish priorities, align resources, resolve cross-functional dependencies, and collectively advance organizational goals. Contribute to development and execution of the five-year technology roadmap. Share accountability for overall business satisfaction with IT, roadmap execution, IT workforce engagement, financial stewardship, risk management, and successful cross-functional delivery. Model enterprise leadership by optimizing outcomes for Easterseals NH & VT rather than a single function or team.

Compensation

Compensation: $135,000-$145,000 based on experience, education and credentials

Hours

Hours: This is a full-time position. 8:30am to 5pm, Monday - Friday. 40 hours per week.

this position in onsite at our Manchester, New Hampshire office

What’s in it for you?

• Medical, Dental, Vision, Life & Disability PTO begins accruing on your first day!
• 10 Paid Holidays - includes a floating holiday of your choice
• 403(b) employer match up to a maximum of 3%
• Tuition reimbursement after one year of employment
• Student loan repayment for qualifying degrees after one year of employment
• Wellness programs: nutritional counseling services, reimbursement programs for weight loss & tobacco cessation

We are proud to be a recovery-friendly workplace and a NH Veteran-Friendly Business.

EOE Ready to make a meaningful difference every day? Become part of a dynamic team dedicated to elevating all abilities, empowering lives, and fostering positive impact in the community. Join the Easterseals NH & VT family, where your passion meets purpose. Easterseals New Hampshire and Vermont elevates people of all abilities. We serve the diverse needs of approximately 18,000 children, adults, seniors, families, and veterans each year. We provide services across two states, and our programs cover areas like early intervention, autism, intellectual and developmental disabilities, adult day and in-home care, behavioral health, family-centered practices for child welfare, housing, and substance use disorders. We help people in New Hampshire and Vermont live their best lives. Joining Easterseals NH & VT presents an opportunity to gain valuable experience, advance your career, and make a meaningful difference in people's lives. Our organization provides various benefits and programs designed to support the well-being of our employees and their families. Explore our offerings here. We are honored to be recognized as a NH Veteran-Friendly Business and a recovery-friendly workplace.