Vice President Information Technology

Marcus Hotels & Resorts; Milwaukee (WI); On-site; USD 180,000 - 320,000; Full time

Benefits offered by this job

Annual bonus

Employee discounts

401k with company match

Generous paid time off

Medical, dental, vision coverage

Job summary

Marcus Hotels & Resorts, headquartered in Milwaukee, seeks a Vice President of Information Technology to define and execute a forward-looking technology roadmap that strengthens guest experience, associate productivity, operational excellence, revenue growth, and enterprise scalability.

You will partner with division and corporate leadership to modernize legacy platforms, integrate data, and advance responsible AI adoption.

Qualifications

• 15+ years of progressive technology leadership experience.
• 10+ years leading technology teams in hospitality or multi-unit guest-facing environments.
• Ability to translate business strategy into technology roadmaps and measurable outcomes.

Responsibilities

• Define and lead technology and digital transformation strategy for Marcus Hotels & Resorts.
• Partner with senior leadership on technology investments, operating model improvements, and enterprise risk.
• Drive digital capabilities to improve guest journey and revenue performance.
• Modernize hospitality technology ecosystems (PMS, POS, CRM, infrastructure).
• Oversee data/AI enablement for forecasting and reporting.
• Ensure security governance, PCI compliance, and SOX controls.

Skills

Executive leadership

Strategic planning

Hospitality technology

Budgeting & finance

Stakeholder management

Education

Bachelor's degree (CS/IT or equivalent executive experience)

Job description

Description

We are seeking a Vice President of Information Technology to join our team who will define and execute a forward-looking technology roadmap that strengthens guest experience, associate productivity, operational excellence, revenue growth, and enterprise scalability. Reporting to the Division President, the Vice President IT partners with division and corporate leadership to modernize legacy platforms, integrate data across the hospitality ecosystem, advance responsible use of AI and automation, and ensure technology investments deliver measurable business value. This role servers as a member of the Division's Senior Leadership Team and acts as a strategic advisor on technology-enabled growth, risk, innovation, and transformation.

Headquartered in Milwaukee, Marcus Hotels & Resorts brings over 60 years of operational excellence and a deep commitment to providing exceptional service. Our growing portfolio of 18 hotels and resorts across the U.S. reflect a unique sense of place, character, and style. As "People Pleasing People," we are dedicated to creating extraordinary experiences for both our guests and our associates.

What you will be doing:

• Establish and lead the technology and digital transformation strategy for Marcus Hotels & Resorts, ensuring alignment with division priorities, enterprise standards, brand positioning, and long-term business growth.
• Serve as a strategic partner to the President, Senior Leadership Team, property leaders, and corporate technology leadership on technology investments, operating model improvements, guest-facing innovation, and enterprise risk.
• Drive digital capabilities that improve the end-to-end guest journey.
• Modernize the hospitality technology ecosystem, including property management, point-of-sale, CRM, infrastructure, and back-office systems.
• Work with the corporation's data and AI enablement team to improve decision-making, revenue performance, operational forecasting, labor productivity, and executive reporting.
• Advance responsible adoption of emerging technologies, including AI, automation and cloud platforms.
• Partner with corporate cybersecurity and compliance leaders to maintain strong security governance, PCI compliance, SOX controls and business continuity readiness.
• Create and maintain a prioritized technology portfolio that balances guest impact, operational value, risk reduction and return on investment.
• Lead technology & entrepreneurial programs from business case through adoption.
• Build a high-performing technology organization with a culture of continuous improvement.
• Oversee vendor strategy, contract negotiations and service-level performance across the division's technology portfolio.
• Develop annual property technology budgets detailing both, operating and capital budgets.
• Support due diligence and integration planning for new hotels, acquisitions, management agreements, renovations, and brand or franchise technology requirements.
• Ensure reliable day-to-day technology operations and responsive support for properties, the corporate office, associates and guests.
• Perform other duties and special projects as assigned.

What we are looking for:

• 15+ years of progressive technology leadership experience, including senior-level responsibility for technology strategy, digital transformation, infrastructure, and business-facing technology delivery.
• 10+ years of experience leading technology teams, preferably in hospitality, travel or other multi-unit guest-facing environments.
• Bachelor's degree in computer science/information technology, business, or equivalent executive experience preferred.
• Demonstrated ability to translate business strategy into technology roadmaps, investment priorities, operating models, and measurable outcomes.
• Strong understanding of hospitality technology platforms.
• Proven ability to manage complex portfolios, capital and operating budgets and executive communications.
• Executive presence with excellent written, verbal, presentation and interpersonal communication skills.
• Ability to lead through influence, build trusted relationships, and operate effectively in a fast-paced, service-oriented business.
• High ethical standards and a commitment to compliance with all policies, procedures, security expectations, and values of Marcus Hotels & Resorts and The Marcus Corporation.
• This role requires an executive presence at our corporate headquarters. Candidates should be located within commuting distance or open to relocation.

What's in it for you?

• Eligible for annual bonus and leadership perks
• Discounts at Marcus Hotels & Resorts properties for hotel rooms and restaurants - not to mention, great deals on golf, ski and spa
• Marcus Movie Theatres discounts
• Brand new, modern office space
• Generous paid time off
• Medical, dental, vision company-paid life insurance, employee assistance program offered after one month of employment
• 401k with employer bi-weekly match
• And more!

Note: This document describes the general nature and level of work required. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

Marcus Hotels & Resorts is an Equal Opportunity Employer.