Vice President, Global Strategy & Operations

Spring Health; New York (NY); Remote; USD 250,000 - 450,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Therapist and provider network access

Paid time off

Job summary

Spring Health in the United States seeks a VP, Global Strategy & Operations to scale international delivery and optimize service reliability across 200+ markets. This full-time, remote-capable role requires partnering with product, legal, and clinical teams and quarterly travel to New York City.

You will lead a cross-functional team, shape the global expansion roadmap, ensure regulatory compliance, and drive revenue growth through market-entry readiness and operational rigor across regional

Qualifications

• 15+ years of progressive leadership experience heading complex operations, network management, or general management functions.
• Direct experience scaling operational footprints internationally from the United States.
• Deep knowledge of global healthcare delivery models and cross-border regulatory landscapes.
• Proven track record leading high-performing, cross-functional teams in a fast-paced environment.

Responsibilities

• Orchestrate and align a cross-functional team to deliver mental healthcare infrastructure globally.
• Shape the long-term global expansion roadmap with focus on service delivery excellence.
• Partner with GTM teams to identify operational readiness for revenue growth and market entry.
• Instill operational rigor, standardization, and process excellence across international fulfilment and support channels.
• Champion local market customization and regional delivery models for regulatory compliance and cultural relevance.
• Build strong relationships with regional providers and fulfilment networks.
• Navigate international regulatory and legal trade-offs to maintain cross-border delivery.

Skills

Leadership experience

Global expansion

Cross-functional collaboration

Data-driven decision making

Regulatory compliance

Stakeholder management

Job description

Our mission: eliminating every barrier to mental health.

Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We're building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage.

Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners.

As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission.

Spring Health is actively seeking a VP, Global Strategy & Operations to join our team. This leader will drive our international operational strategy and partner closely with product, legal, and clinical teams to scale our international footprint. The VP, Global Strategy & Operations will cross-functionally orchestrate global delivery networks and optimize service reliability across the 200+ international markets in which we operate today. This is a full-time position that can be performed remotely, with quarterly travel to our New York City headquarters expected.

What you'll do:

• Orchestrate and align a highly cross-functional, matrixed team to deliver exceptional mental healthcare infrastructure to members, customers, and providers worldwide.

• Influence and shape the long‑term global expansion roadmap, largely focused on service delivery excellence and expansion versus country expansion, acting as an internal general manager to align organizational capabilities with market needs.

• Partner cross‑functionally with Go‑To‑Market teams to identify operational readiness capabilities that unblock and accelerate global revenue generation and market entry.

• Build and instill deep operational rigor, systematic standardization, and process excellence across all international fulfilment and support channels.

• Champion local market customization and regional delivery models to ensure care delivery is culturally relevant and clinically compliant with regional standards.

• Build strong, collaborative relationships with regional providers and strategic fulfilment networks globally.

• Balance complex international regulatory, legal, and operational trade‑offs to keep cross‑border service delivery moving forward quickly and safely.

• Resolve high‑friction cross‑functional operational roadblocks and manage international dependencies under changing market conditions.

• Audit and optimise regional operational processes to eliminate systemic inefficiencies and improve overall service velocity.

What success looks like in this role:

• Meet or exceed established revenue expansion and retention goals.

• Improve end‑to‑end operational efficiency metrics, reducing unit‑level care support and fulfilment delivery costs while raising the bar on world‑class quality standards.

• Successfully execute and scale the in‑house care delivery infrastructure roadmap to improve internal fulfilment capacity across core international target regions.

What you'll bring:

• 15+ years of progressive leadership experience heading complex operations, network management, or general management functions.

• Direct experience successfully scaling operational footprints from the ground up from the United States into international markets.

• Deep professional working knowledge of global healthcare delivery models, international compliance frameworks, and cross‑border regulatory landscapes.

• Proven track record managing and developing high‑performing, cross‑functional teams in a fast‑paced matrixed environment.

• Strong data‑driven decision‑making capability with demonstrated experience establishing operational tracking metrics and key performance indicators.

• Excellent relationship‑building capabilities with a pre‑existing network of global healthcare stakeholders, providers, or vendors.

Nice to have:

• Professional experience working within both employee benefits and commercial health plan operations spaces.

• Experience designing or managing centralized global shared services models.

Benefits provided by Spring Health:

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts. HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.

• Employer sponsored 401(k) match of up to 2% for retirement planning

• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.

• We offer competitive paid time off policies including vacation, sick leave and company holidays.

• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non‑birthing parents.

• Access to Noom, a weight management program - based in psychology, that’s tailored to your unique needs and goals.

• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.

• Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription

• Access to BrightHorizons, which provides sponsored child care, back‑up care, and elder care

• Up to $1,000 Professional Development Reimbursement a year.

• $200 per year donation matching to support your favorite causes.

Our privacy policy:

https://springhealth.com/privacy-policy/

Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.