Director, Business Operations & Growth Strategy

Spring Care, Inc.; New York (NY); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Health, Dental, Vision on day one

401(k) match up to 2%

Annual no-cost therapy visits

Parental leave and family benefits

Professional development reimbursement

Job summary

Spring Health, a global mental health company, is hiring in NYC for a hybrid, full-time role in Business Operations and Growth Strategy. You will stand up new bets, leverage data-driven insights, and design lean experiments to uncover product-market fit.

The role requires coordinating across R&D, Legal, Regulatory, and Medical Affairs, and integrating AI to accelerate impact. Ideal candidates have 5–7 years in startup or hypergrowth settings, strong data/BI fluency, and ability to own ambiguous

Qualifications

• 5-7 years of experience in startup, incubator, or hypergrowth environments.
• BA/BS required; MBA a plus.
• Comfort with ambiguity and ownership; able to define plans where none exist.
• AI fluency; power user and know when to override AI outputs.

Responsibilities

• Stand up new bets from scratch, own hypothesis, prove unit economics and path to scale.
• Use data-driven insights and BI to guide decisions and design new products or ventures.
• Design and run lean, in-market experiments to signal product-market fit.
• Mobilize cross-functional stakeholders quickly to bring bets to market.
• Identify and integrate AI and automation into the innovation process to boost speed and quality.
• Stay current on external trends, AI advancements, and industry benchmarks.

Skills

0-to-1 building

Data analytics

AI fluency

Cross-functional leadership

Stakeholder management

Education

BA/BS

MBA a plus

Tools

SQL

BI tools

Job description

Our mission: eliminating every barrier to mental health.

Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We're building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage. Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners. As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission.

This is a full-time position based in NYC and reports to the Senior Director of Business Operations and Growth Strategy. Occasional travel may be required for team events or meetings. The role operates under a hybrid model, with three days per week in our HQ at 60 Madison Ave office required.

What you’ll do:

• Stand up new bets from scratch — own the hypothesis, prove the unit economics, and determine the path to scale.
• Leverage data-driven insights and business intelligence to make decisions and design and build new products or ventures.
• Design and run fast, lean, in-market experiments to get real product-market-fit signals.
• Mobilize stakeholders across functions — from R&D to Legal & Regulatory and Medical Affairs, among others — to quickly bring new bets to market
• Identify and integrate AI and automation into the innovation process to drive meaningful gains in speed and output quality.
• Stay current on external trends, AI advancements, and industry benchmarks — and bring what's relevant back into how we build and innovate.

What success looks like in this role:

• You’ve moved new bets from 0 to 1 and can point to the revenue or pipeline it created.
• You ruthlessly prioritized and quickly made hard decisions, especially when a bet isn’t panning out.
• You’ve been a hands-on builder and let AI multiply and accelerate what you can do.
• You clearly defined what success looks like and delivered results against it.

What you’ll bring:

• 5-7 years of experience, including direct exposure to 0-to-1 building: as a startup founder, an early operator at a hypergrowth startup, or a builder inside a corporate incubation studio or venture-building firm.
• Top-tier consulting firm background strongly preferred, with 1-2 years of operating experience at a hypergrowth startup.
• Healthcare experience is a plus, not required. BA/BS required; MBA a plus.
• Comfort holding ambiguity and ownership at the same time. You define the plan when there isn’t one, and roll up your sleeves to get it done.
• AI fluency. You're a power user. You know when to trust the output and when to override it.
• Communication that mobilizes: You can bring cross-functional stakeholders along on a bet that isn’t proven yet.

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program - based in psychology, that's tailored to your unique needs and goals.
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.

Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive.

Our privacy policy: https://springhealth.com/privacy-policy/

Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.