Director, Business Operations & Strategy

Spring Health; New York (NY); On-site; USD 177,200 - 221,500; Full time

Benefits offered by this job

Health, Dental, Vision benefits

401(k) match

Paid time off

Parental leave

Professional Development Reimbursement

Donation matching

Job summary

A leading mental health service provider in New York is seeking a Director of Business Operations & Strategy to manage high-leverage business challenges. This full-time position involves strategic oversight, process development, and collaboration across teams. Ideal candidates will have 5-7 years of experience in consulting or corporate strategy and be prepared for a hybrid working model. Competitive compensation between $177,200 - $221,500, along with various benefits including health, retirement, and parental leave.

Qualifications

• 5-7 years experience in consulting, investment banking, or corporate strategy required.
• Top tier consulting firm experience strongly preferred.
• 1-2 years of operating experience at hypergrowth start-up.
• Healthcare experience is a plus.

Responsibilities

• Leverage data-driven insights to help decision-making.
• Drive processes and resources to optimize outcomes.
• Communicate and mobilize teams on critical objectives.

Skills

Critical Thinking

Communication

Creativity

Resilience

Education

BA or BS degree

MBA

Job description

Director, Business Operations & Strategy

Reporting to the VP, Chief of Staff, this role will strategically tackle the highest leverage business problems at any time. This function ensures the company delivers on organizational objectives in an efficient manner with breakthrough results. This is a full-time position based in NYC. Occasional travel may be required for team events or meetings. The role operates under a hybrid model, with three days per week in our HQ at 60 Madison Ave office required.

Our mission: to eliminate every barrier to mental health. At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.

We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve generated a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers.

We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.

• Leveraging data-driven insights and business intelligence from all parts of the business to help senior leadership and business owners make important decisions
• Parachuting into any problem area, digging in, and fixing it
• Helping build and drive processes by developing plans on how to best use resources including people, technology, capital and creating organizational structures, processes, and tools to achieve, measure and optimize outcomes
• Communicating and collaborating with various stakeholders to align and mobilize teams on the most critical company objectives and opportunities
• Continuously stay abreast of external trends, benchmarking, and best-in-class business practices to implement strategy, sustainable solutions.

• On-time launch of a new product or process
• Market research and strategy recommendation within a certain time frame
• Manage projects to growth and sustainability company-level KPI targets

• 5-7 years experience in consulting, investment banking, or corporate strategy required; top tier consulting firm experience strongly preferred.
• 1-2 years of operating experience at hypergrowth start-up.
• Healthcare experience is a plus.
• BA or BS degree, MBA a plus.
• Critical Thinking and Analytical Rigor: Ability to deconstruct the most complex, messy problems into manageable pieces and generate actionable insights.
• Communication and Mobilizing Teams: Master communicators who provide clarity and confidence to energize teams and deliver unparalleled results.
• Creativity and Innovation: Challenge the status quo and think outside of the box to solve problems and break barriers in ways that have never been done before.
• Grit and Resilience: Maintain strength, command, and optimism in the face of competing priorities and people challenges to get the job done.

$177,200 - $221,500 is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using the Radford Global Compensation Database at minimum to ensure competitive and fair pay.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals.
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.

Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.