Vice President, Global Operations

Berkshire Hathaway Specialty Insurance Company; Boston (MA); On-site; USD 180,000 - 210,000; Full time

Benefits offered by this job

Health, Dental and Vision benefits

401(k) with company match

Paid Parental Leave

Job summary

Berkshire Hathaway Specialty Insurance (BHSI) is seeking a seasoned insurance operations leader to become Vice President, Global Operations in Boston. The role focuses on driving process growth, standardization, efficiency, and automation across the global policy lifecycle, partnering with underwriting and operations across regions.

The candidate should bring 15+ years in commercial insurance operations, strong people leadership, and a track record of improving data integrity and regulatory

Qualifications

• 15+ years of experience in commercial insurance operations.
• Experience managing insurance policy lifecycle processes.
• Proven ability to drive strategic outcomes and influence change.
• Strong emotional intelligence and leadership of people.

Responsibilities

• Oversee global underwriting policy lifecycle processes for consistency and efficiency.
• Lead cross-functional initiatives to expand automation and AI-assisted workflows.
• Serve as Operations lead for North America, aligning with underwriting leadership.
• Own global data integrity for policy party data and systems of record.
• Manage regulatory reporting processes with focus on automation.
• Partner with stakeholders to ensure policy system buildouts support objectives.
• Lead onshore team and manage key vendor relationships and SLAs.

Skills

Strategic leadership

Change management

Data governance

Regulatory reporting

Stakeholder engagement

People leadership

Process governance

Automation awareness

Job description

Who are we?

A strategic and trusted insurance partner, Berkshire Hathaway Specialty Insurance (BHSI), provides a broad range of commercial property, casualty and specialty insurance coverages and outstanding service to customers and brokers around the world. Part of Berkshire Hathaway’s insurance operations, we bring our solutions to market with our stellar brand name, top-rated balance sheet, and the expertise of our global team of professionals, who exude excellent capabilities and strong character.

We are a values-based organization where respect, integrity, excellence, collaboration, and passion define who we are and how we do business. We value diversity of backgrounds, experience, and perspectives and strive to foster an inclusive environment that enables all our team members to bring their best selves to work. We are one team committed to building a culture where every teammate has the opportunity to contribute and be recognized. Want to be part of the team building the finest property, casualty and specialty lines insurance company in the world?

Learn more about our unique culture and history .

Job Opportunity:

BHSI is seeking an experienced insurance operations leader to join our Boston-based team in the newly created role of Vice President, Global Operations. This is a unique opportunity to join a growing organization, leading and supporting process growth, standardization, efficiency, and automation. This key decision‑making role sits within our global Operations team and will partner with teammates across all levels, functions and geographies (North America, Asia Middle East, Australasia, and Europe). We are seeking candidates who are enthusiastic about team leadership, fostering cross‑functional relationships, and process improvement. Success in this role requires a strategic results‑oriented mindset that emphasizes collaboration and the ability to work effectively across cultures.

A primary responsibility of this role is leading and governing global process consistency and efficiency across multiple areas of the BHSI policy lifecycle. This role will also serve as the Operations lead supporting the North America region, partnering closely with underwriting leadership to establish and align strategic objectives. You will be supported to manage these complementary duties in a culture that values empowerment, collaboration and accountability.

Duties & Responsibilities

• Process Governance: Manage and oversee BHSI’s global underwriting pre-bound and bound policy lifecycle processes, ensuring consistent execution, efficiency, and measurable results in partnership and collaboration with operations teammates in region-focused roles.
• Process Improvement: Participate in an ongoing cross-functional initiative to expand automation, including the use of Artificial Intelligence (AI), and introduce efficiencies in BHSI’s global policy lifecycle processes.
• Stakeholder Engagement: Partner to improve strategic outcomes as the Operations lead supporting BHSI’s North America underwriting region.
• Data Governance: Serve as global operations strategic business owner for BHSI’s system of record for party data (i.e., insured and broker); lead global operational process changes and system expansions to support improved data integrity.
• Regulatory Reporting Oversight: Manage multiple global and regional regulatory reporting processes; drive increased automation and process improvements.
• Functional Lead: Partner with cross-functional stakeholders to ensure key policy administration system buildouts and expansions support strategic operational objectives.
• People Leadership: Lead and manage onshore team.
• Operations Service Delivery Leadership: Manage a key third-party vendor relationship monitoring service level agreements, quality, and cost management.

Required

Qualifications, Skills and Experience:

• Minimum of 15 years of experience in commercial insurance industry operations.
• Experience managing insurance policy lifecycle processes.
• Proven proficiency in contributing to strategic outcomes.
• Demonstrated ability to proactively identify opportunities for improvement and to influence and effectively manage change.
• Demonstrated emotional intelligence; experience developing, managing and leading people.

Preferred

• Experience defining and articulating system requirements.
• Experience partnering with offshore service providers and working across time zones.
• Experience with the US admitted market.
• Experience with insurance finance and regulatory reporting.

BHSI Offers

• A competitive package and exciting growth opportunities for career-oriented teammates.
• A dynamic, action-oriented, and thoughtful environment centered on always doing the right thing for our customers, teammates, and other stakeholders.
• A purposely non-bureaucratic organization that embraces simplicity over complexity and emphasizes individual excellence in a team framework.
• Benefits that support your life and well-being, which include:
• Comprehensive Health, Dental and Vision benefits
• Disability Insurance (both short-term and long-term)
• Life Insurance (for you and your family)
• Accidental Death & Dismemberment Insurance (for you and your family)
• Flexible Spending Accounts
• Health Reimbursement Account
• Employee Assistance Program
• Retirement Savings 401(k) Plan with Company Match
• Generous holiday and Paid Time Off
• Tuition Reimbursement
• Paid Parental Leave

The base salary range for this position in Boston is $180,000 to $210,000, along with annual bonus eligibility. Total compensation for a candidate is determined by their relevant skills, location, and experience. We value our teammates – both their capabilities and character – as demonstrated by our amazing culture.

NOTE: Compensation will be commensurate with experience. This job description is not intended to be all inclusive. Team Member may perform other related duties as negotiated to meet the ongoing needs of the organization.