Vice President, Global Operations

Berkshire Hathaway Specialty Insurance; Boston (MA); On-site; USD 180,000 - 210,000; Full time

Benefits offered by this job

Health benefits

Dental & Vision

Disability Insurance

Life Insurance

AD&D Insurance

Flexible Spending Accounts

Health Reimbursement Account

401(k) Plan with Company Match

Paid Time Off

Tuition Reimbursement

Job summary

Berkshire Hathaway Specialty Insurance (BHSI) in Boston seeks an experienced operations leader to join as Vice President, Global Operations. You will drive process growth, standardization, efficiency and automation across our global policy lifecycle.

Lead a onshore team, partner with offshore providers, supervise data governance and regulatory reporting, and shape strategic outcomes for North America underwriting.

Qualifications

• >> 15+ years of experience in commercial insurance operations.
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• Demonstrated ability to influence and manage change.
• Proven leadership of people and cross-functional teams.

Responsibilities

• Oversee global underwriting pre-bound and bound policy lifecycle processes.
• Drive automation initiatives, including AI, to improve efficiency.
• Lead stakeholder engagement for North America underwriting region.
• Own data governance for insured and broker data across systems.
• Oversee regulatory reporting processes with a focus on automation.
• Guide policy administration system buildouts to align with strategic goals.
• Lead and manage onshore teams and oversee vendor relationships.

Skills

Team leadership

Cross-functional

Process governance

Data governance

Automation

Regulatory reporting

Change management

Emotional intelligence

Tools

Policy administration system

Systems integration

Job description

Salary Range: $180,000.00 To $210,000.00 Annually

Who are we?
A strategic and trusted insurance partner, Berkshire Hathaway Specialty Insurance (BHSI), provides a broad range of commercial property, casualty and specialty insurance coverages and outstanding service to customers and brokers around the world. Part of Berkshire Hathaway’s insurance operations, we bring our solutions to market with our stellar brand name, top-rated balance sheet, and the expertise of our global team of professionals, who exude excellent capabilities and strong character.

We are a values-based organization where respect, integrity, excellence, collaboration, and passion define who we are and how we do business. We value diversity of backgrounds, experience, and perspectives and strive to foster an inclusive environment that enables all our team members to bring their best selves to work. We are one team committed to building a culture where every teammate has the opportunity to contribute and be recognized.Want to be part of the team building the finest property, casualty and specialty lines insurance company in the world?

BHSI is seeking an experienced insurance operations leader to join our Boston-based team in the newly created role of Vice President, Global Operations. This is a unique opportunity to join a growing organization, leading and supporting process growth, standardization, efficiency, and automation. This key decision-making role sits within our global Operations team and will partner with teammates across all levels, functions and geographies (North America, Asia Middle East, Australasia, and Europe). We are seeking candidates who are enthusiastic about team leadership, fostering cross-functional relationships, and process improvement. Success in this role requires a strategic results-oriented mindset that emphasizes collaboration and the ability to work effectively across cultures.

Duties & Responsibilities:

• Process Governance: Manage and oversee BHSI’s global underwriting pre-bound and bound policy lifecycle processes, ensuring consistent execution, efficiency, and measurable results in partnership and collaboration with operations teammates in region-focused roles.
• Process Improvement:Participate in an ongoing cross-functional initiative to expand automation, including the use of Artificial Intelligence (AI), and introduce efficiencies in BHSI’s global policy lifecycle processes.
• Stakeholder Engagement: Partner to improve strategic outcomes as the Operations lead supporting BHSI’s North America underwriting region.
• Data Governance: Serve as global operations strategic business owner for BHSI’s system of record for party data (i.e., insured and broker); lead global operational process changes and system expansions to support improved data integrity.
• Regulatory Reporting Oversight:Manage multiple global and regional regulatory reporting processes; drive increased automation and process improvements.
• Functional Lead:Partner with cross-functional stakeholders to ensure key policy administration system buildouts and expansions support strategic operational objectives.
• People Leadership:Lead and manage onshore team.
• Operations Service Delivery Leadership: Manage a key third-party vendor relationship monitoring service level agreements, quality, and cost management.

Qualifications, Skills and Experience:

Required:

• Minimum of 15 years of experience in commercial insurance industry operations.
• Experience managing insurance policy lifecycle processes.
• Proven proficiency in contributing to strategic outcomes.
• Demonstrated ability to proactively identify opportunities for improvement and to influence and effectively manage change.
• Demonstrated emotional intelligence; experience developing, managing and leading people.

Preferred:

• Experience defining and articulating system requirements.
• Experience partnering with offshore service providers and working across time zones.
• Experience with the US admitted market.
• Experience with insurance finance and regulatory reporting.

BHSI Offers:

• A competitive package and exciting growth opportunities for career-oriented teammates.
• A dynamic, action-oriented, and thoughtful environment centered on always doing the right thing for our customers, teammates, and other stakeholders.
• A purposely non-bureaucratic organization that embraces simplicity over complexity and emphasizes individual excellence in a team framework.
• Benefits that support your life and well-being, which include:
• Comprehensive Health, Dental and Vision benefits
• Disability Insurance (both short-term and long-term)
• Life Insurance (for you and your family)
• Accidental Death & Dismemberment Insurance (for you and your family)
• Flexible Spending Accounts
• Health Reimbursement Account
• Employee Assistance Program
• Retirement Savings 401(k) Plan with Company Match
• Generous holiday and Paid Time Off
• Tuition Reimbursement

The base salary range for this position in Boston is $180,000 to $210,000, along with annual bonus eligibility. Total compensation for a candidate is determined by their relevant skills, location, and experience. We value our teammates – both their capabilities and character – as demonstrated by our amazing culture.

NOTE: Compensation will be commensurate with experience. This job description is not intended to be all inclusive. Team Member may perform other related duties as negotiated to meet the ongoing needs of the organization.