Vice President - Global Fund Services Operations Service Delivery

JPMorgan Chase & Co.; Boston (MA); On-site; USD 150,000 - 190,000; Full time

Job summary

JPMorganChase is seeking a Fund Service Vice President to lead fund servicing operations and drive innovative solutions. The role focuses on oversight, reporting, and issue resolution while collaborating with technology, operations, and product teams.

You will manage a diverse team, interpret client needs, and deliver KPI-driven service quality. Strong expertise in fund accounting, automation, and strategic planning will be essential to achieve operational excellence.

Qualifications

• 7+ years of fund accounting and administration experience.
• Proven track record leading a diverse team.
• Advanced proficiency with automation to improve operations.
• Strong strategic planning and stakeholder management skills.
• Demonstrated leadership and staff development abilities.

Responsibilities

• Oversee accurate accounting and securities records for each fund administered, ensuring controls are followed.
• Lead resolution of complex issues when accounting or securities transactions breach validation tolerances.
• Drive continuous improvement to enhance efficiency, scale, and resilience of the operating platform.
• Establish and maintain relationships with stakeholders, cross-functional teams, and clients to drive outcomes.
• Implement strategic plans and manage projects or programs to meet objectives.
• Coach and mentor team members to foster growth and development.

Skills

Fund accounting

Team management

Process automation

Stakeholder management

Leadership

Job description

Join JPMorganChase as a Fund Service Vice President and become a pivotal part of our dynamic team. This role offers a unique opportunity to leverage your expertise in fund servicing operations while driving impactful solutions and fostering career growth. As a leader in our organization, you'll be at the forefront of innovation, working in a collaborative environment that values your skills and contributions.

As a Fund Servicing Manager III within JPMorganChase, you will be a key player in fund servicing operations, leveraging your deep knowledge of fund accounting and administration to deliver exceptional service. You will manage a diverse team, interpret customer needs, and identify trends to generate innovative solutions, making impactful decisions on operations and financial management. Partnering with technology, operations, and product teams, you will oversee service delivery to clients, focusing on oversight, reporting, and issue resolution. You will communicate status updates and provide KPIs to senior management to ensure escalation and prioritization of client issues. Additionally, you will build and maintain a network of partners within the fund services organization to promote client focus and drive service quality, while engaging in strategic planning, stakeholder management, and conflict resolution.

Job responsibilities

• Oversee the maintenance of accurate accounting and securities records for each fund administered, ensuring all controls are adhered to for each fund accounting process.
• Lead the resolution of complex issues where accounting or securities transactions breach the validation tolerances of our systems, leveraging your advanced knowledge in fund servicing.
• Drive continuous improvement initiatives to enhance the efficiency, scale, and resilience of our operating platform, applying your advanced proficiency in process automation.
• Establish and maintain productive relationships with stakeholders, cross-functional teams, and clients, using advanced emotional intelligence and proficient stakeholder management skills to drive mutually beneficial outcomes.
• Implement strategic plans and administer projects, programs, or systems to achieve short- to midterm objectives, leveraging proficiency in process automation and continuous improvement techniques.
• Coach and mentor team members, fostering a culture of learning and growth, and leveraging your advanced listening and questioning skills to guide their professional development.

Required qualifications, capabilities, and skills

• Demonstrated expertise in fund accounting and administration, with at least 7 years of experience focusing on maintaining accurate securities records, evidenced by successful management of related tasks and responsibilities.
• Proven ability to manage a diverse team, with a track record of fostering a positive work environment and driving team performance.
• Advanced proficiency in process automation, with a history of implementing automation initiatives to enhance operational efficiency.
• Strong experience in strategic planning and stakeholder management, with the ability to establish productive working relationships and drive mutually beneficial outcomes.
• Exceptional leadership and staff development skills with prior team management experience.

Preferred qualifications, capabilities, and skills

• Proficient in presentation skills to effectively communicate fund performance and insights to stakeholders.
• Capable of applying influence to drive strategic initiatives and foster collaboration across teams.
• Skilled in managing change initiatives to adapt to evolving market conditions and technological advancements.
• Competent in leveraging data and technology literacy to analyze fund data and implement technology-driven solutions.
• Knowledgeable in market products to ensure fund services align with industry standards and client needs.
• Experienced in overseeing project management activities to ensure timely and successful delivery of fund servicing projects.
• Demonstrated ability to identify opportunities for AI and automation integration within operational workflows including experience evaluating implementing, or governing AI-driven solutions to achieve scalable process improvements and strategic objectives.