Vice President, Engineering (Remote - Austin, Dallas, TX, New York Only)

Humach; Texas (NJ); Remote; USD 150,000 - 220,000; Full time

Job summary

An innovative company is seeking a visionary VP of Engineering to lead their AI engineering team. This remote role focuses on architecting the future of digital agent orchestration, scaling a world-class team, and refining the technical vision. The ideal candidate will have extensive experience in engineering leadership, particularly in AI and SaaS, and a proven track record of driving architectural decisions and mentoring teams. Join a fast-growing organization that values collaboration and is committed to delivering emotionally intelligent interactions at scale.

Benefits

Medical Insurance

Dental Insurance

401k

Life Insurance

Paid Time Off

Qualifications

• 8+ years of engineering leadership in AI or SaaS.
• Deep knowledge of AWS and cloud-native architecture.
• Experience scaling engineering teams through growth phases.

Responsibilities

• Lead engineering strategy and team growth aligned with company goals.
• Drive architectural decisions for AI workflows and voice agents.
• Mentor teams and ensure timely delivery of mission-critical features.

Skills

Engineering Leadership

Cloud-Native Architecture

AI Workflows

Real-Time Voice Agents

AWS

Product Intuition

Education

Bachelor's Degree in Engineering or related field

Tools

AWS Connect

NICE

Genesys

Job description

Vice President, Engineering (Remote - Austin, Dallas, TX, New York Only)

Join to apply for the Vice President, Engineering (Remote - Austin, Dallas, TX, New York Only) role at Humach

Vice President, Engineering (Remote - Austin, Dallas, TX, New York Only)

Join to apply for the Vice President, Engineering (Remote - Austin, Dallas, TX, New York Only) role at Humach

Direct message the job poster from Humach

Humach is reinventing customer experience with emotionally intelligent AI agents. As the creators of the world’s most customer-centric digital workforce, we blend cutting-edge LLMs, voice biometrics, and intelligent orchestration into real-time service solutions. Backed by top partners and ambitious clients, we’re scaling fast — and need a technical leader to take us to the next level.

Role Overview:

We’re hiring a mission-drivenVP of Engineering to lead our AI engineering team and architect the future of digital agent orchestration. You’ll scale a world-class team, refine our technical vision, and deliver a platform that powers real-time, emotionally intelligent interactions at scale.

This is a remote position. However, candidates must reside in Austin or Dallas, TX or New York to support collaboration with key executives. Up to 25% travel required.

What You’ll Do:

• Own engineering strategy, team structure, and org growth aligned to company goals
• Lead and mentor teams building LLM-integrated workflows, real-time voice agents, and AWS-native infrastructure
• Drive architectural decisions across our platform and agent stack — including Bedrock, Lex, Connect, and multimodal emotion AI
• Partner with Product, Design, and Client teams to deliver mission-critical features on tight timelines
• Build systems that balance performance, scalability, and compliance
• Hire and grow a team of top-tier engineers across AI, voice, and cloud domains
• Report directly to the CAIO and operate as a key extension of the executive team

What You Bring:

• 8+ years of engineering leadership in AI, SaaS, or customer experience platforms
• Deep hands-on knowledge of cloud-native architecture, especially AWS
• Proven success scaling engineering orgs through hypergrowth or startup phases
• Experience with real-time AI workflows, LLMs, and conversational platforms
• Strong product intuition and the ability to translate vision into execution
• Relentless focus on shipping, speed, and team culture

Bonus Points:

• Experience with contact center platforms (AWS Connect, NICE, Genesys)
• Background in voice biometrics, emotion AI, or human-computer interaction
• Experience in AI bias testing
• Prior startup or founding experience

Humach offers a competitive compensation and benefits package, including medical, dental, 401k, life insurance, paid time off and much more.

Humach is an equal opportunity employer. We provide equal opportunity to all applicants based on qualifications, regardless of race, color, religion, age, sex, national origin, disability, pregnancy or childbirth, veteran status, genetic information, citizenship, or any other group protected by federal, state, or local laws and regulations. Humach participates in E-Verify to confirm employment eligibility for new hires. Successful candidates will be subject to a background check.

Note: All correspondence from Humach regarding this position will be sent from a humach.com or humach.hire.trakstar.com email domain. Please do not respond to emails from any other similar domain asking you to respond with information and/or to complete a questionnaire.

Seniority level

• Seniority level

  Executive

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  Outsourcing and Offshoring Consulting

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