Vice President, Engineering

3M HEALTHCARE; United States; On-site; USD 250,000 - 400,000; Full time

Job summary

Cyara is seeking a dynamic engineering leader to join its senior leadership team as VP of Engineering. This role focuses on driving technical excellence, scalable product delivery, and embedding AI capabilities across the platform.

The ideal candidate has strong global leadership experience, hands-on AI/ML expertise, and a passion for building reliable SaaS systems that deliver exceptional CX across channels.

Qualifications

• Experience leading global engineering organizations.
• Hands-on with AI, platform architecture and SaaS delivery at scale.
• Strong leadership and mentorship in engineering teams.

Responsibilities

• Develop and implement the technology strategy aligned with Cyara’s business goals.
• Oversee engineering lifecycle from product development to maintenance.
• Provide mentorship and foster an innovative, high-trust culture.
• Lead AI/ML platform initiatives including scalable APIs and data pipelines.

Skills

Leadership

AI/ML strategy

Cross-functional collaboration

Education

Bachelor's degree in CS or related field

Tools

LLM APIs

Vector databases

Cloud-native architecture

Job description

About Cyara

Cyara is the world’s leading Automated CX Assurance Platform, trusted by the most recognizable global brands to deliver exceptional customer experiences with less effort, cost, and risk. Our platform supports the entire CX software development lifecycle, from design and functional testing through load testing, chatbot validation, and continuous production monitoring ensuring enterprises can build flawless customer journeys across voice and digital channels. With a growing focus on AI-driven CX transformation, Cyara is pioneering the next generation of assurance solutions that use intelligent automation and AI to elevate how enterprises test, optimize, and transform customer interactions.

Our Values

At Cyara, our values shape everything we do. We're passionate about Delivering Excellence by putting the customer first, collaborating globally, and always striving to improve. We take smart risks and Innovate Boldly, setting new standards and learning from every experience. Integrity First is our cornerstone—we value humility, authenticity, and respect for diversity, building trust in all we do. We Embrace Curiosity by empowering you to experiment, learn, and grow in a dynamic environment. At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive.

Commitment to DEIB

At Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination‑free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success.

Role Summary

We are seeking a dynamic and highly experienced engineering leader to join our senior leadership team as VP of Engineering. This role will focus on driving technical excellence, scalable product delivery, and embedding AI capabilities across our platform. The ideal candidate will have a strong technical background, demonstrated leadership of global engineering organizations, a passion for customer‑centric innovation in CX assurance, and relevant hands‑on experience with AI, platform architecture and SaaS product delivery at scale.

Responsibilities

• Develop and implement the technology strategy that aligns with Cyara’s business goals and objectives.
• Oversee all aspects of the engineering lifecycle, from product development, deployment, operations, and maintenance.
• Provide visionary leadership and mentorship to the engineering team, cultivating a culture of innovation, collaboration, quality and operational excellence.
• Lead, recruit, develop, and retain high‑performing engineering teams (including software engineers, QA, AI/ML teams).
• Ensure rigorous adoption of software engineering best practices (CI/CD, agile methodologies, observability, security, resilience).
• Own the transition from AI-assisted to AI-native development practices, establishing the frameworks, tooling standards, and engineering culture that position the team to build faster and better with AI at the core.
• Collaborate closely with product management, technical operations, customer success and sales to define product roadmaps and deliver on‑time, on‑budget, high‑quality products.
• Manage engineering budgets, resource forecasting, vendor/partner relationships, and continuous improvement of tools, processes and infrastructure.

AI/ML & Platform Innovation

• Lead the platform development for AI: ensure scalable and secure LLM API capabilities, data pipelines, vector databases, retrieval‑augmented generation, and cloud‑native infrastructure.
• Foster innovation: stay ahead of emerging AI technologies, frameworks, tools and platforms, and translate them into business‑impacting solutions.
• Establish governance, responsible AI practices (bias mitigation, ethics, model monitoring, data privacy/security) and metrics to measure ROI of AI initiatives.
• Partner with business stakeholders to identify high‑value AI use cases, pilot proof‑of‑concepts, and scale successful solutions into production.

Strategic & Cross‑Functional Leadership

• Contribute to the company’s strategic vision and long‑term planning in collaboration with the executive team.
• Act as a senior engineering leader representing engineering in senior leadership meetings, ensuring alignment between business, product and engineering priorities.
• Promote and uphold Cyara’s values and culture in the engineering organization by fostering inclusive, engaging, high‑trust workplace environments.
• Establish and track engineering metrics (velocity, quality, operational reliability, uptime, scalability, AI/ML model performance, ROI) and continuously drive improvement.
• Manage vendor/partner ecosystems, architectural reviews, cloud cost optimization, technical due diligence for acquisitions or partnerships when required.
• Communicate effectively across the organization, translating complex technical topics into business terms for audiences including senior leadership, investors or board.