Vice President, Dining Operations

Confidential; San Antonio (TX); Sur place; USD 180 000 - 260 000; Plein temps

Résumé du poste

Confidential, a Continuing Care Retirement Community (CCRC) in Texas, seeks a dynamic Vice President, Dining Operations to lead multiple dining venues and elevate resident experiences. This role requires strategic leadership with exceptional financial acumen, proven labor management skills, and the ability to build high-performing teams across skilled nursing and assisted living.

CDM credential preferred but not required; travel between venues may be needed, and collaboration with clinical and

Qualifications

• 10+ years in hospitality leadership, preferably CCRCs or multi-venue settings.
• CDM credential and culinary background preferred but not required.

Responsabilités

• Lead and develop hospitality teams to foster a high-performance, resident-focused culture.
• Oversee daily operations across multiple dining venues, ensuring resident satisfaction.
• Develop labor models and scheduling to optimize efficiency and costs without sacrificing service.
• Manage budgeting, forecasting, cost controls, and P&L for dining operations.
• Collaborate with executive leadership to enhance resident experience and drive excellence.
• Ensure compliance with regulatory, safety, and internal policies across venues.
• Leverage culinary knowledge to support foodservice teams; CDM preferred.
• Analyze data to identify trends and drive improvements in service delivery.
• Model hospitality excellence and drive continuous improvement across venues.
• Partner with clinical and wellness teams for a seamless resident experience.

Connaissances

Leadership

Financial acumen

Labor management

Communication

Problem solving

Travel between venues

Description du poste

We are seeking a dynamic and results driven Vice President, Dining Operations to lead and elevate hospitality operations across multiple venues within our Continuing Care Retirement Community (CCRC). This role requires a strategic leader with exceptional financial acumen, proven expertise in labor management, and a passion for delivering outstanding resident experiences across skilled and assisted living environments. The ideal candidate will have experience in high end resort, country club, or multi-site hospitality management and will bring the vision, drive, and leadership skills to manage multiple dining venues, build high performing teams, and ensure excellence in service standards. A CDM credential and culinary background are preferred but not required.

Job Responsibilities

• Lead, hire, train, motivate, coach, and develop hospitality team members to cultivate a high performance, resident focused culture.
• Oversee daily operations of multiple dining venues, including skilled nursing and assisted living dining services, ensuring exceptional resident satisfaction.
• Develop and enforce labor controls, staffing models, and scheduling practices to optimize operational efficiency and manage costs without compromising service quality.
• Manage financial performance of hospitality operations, including budgeting, forecasting, cost control, and P&L responsibility.
• Collaborate with executive leadership to implement strategies that enhance resident experience and drive operational excellence across all venues.
• Ensure compliance with all regulatory requirements, safety standards, and internal policies across all dining venues.
• Utilize culinary knowledge to support and collaborate with foodservice teams; CDM credential preferred.
• Analyze operational data to identify trends, implement corrective actions, and continuously improve service delivery.
• Serve as a role model for hospitality excellence, consistently setting high standards and driving continuous improvement.
• Partner with clinical, wellness, and ancillary teams to ensure a seamless, integrated resident experience.

Job Requirements

• Minimum of 10 years of progressive leadership experience in hospitality, preferably within CCRCs, skilled nursing, assisted living, high end resorts, or country clubs.
• Demonstrated success in multi venue management with responsibility for multiple dining operations.
• Strong financial and operational acumen, including experience with budgets, labor management, and cost controls.
• Proven ability to recruit, develop, and lead high performing teams.
• Exceptional hospitality and customer service orientation with a track record of elevating resident experiences.
• CDM certification and culinary experience preferred but not required.
• Excellent communication, organizational, and problem-solving skills.
• Ability to travel between multiple venues as required.