Vice President, Default Servicing

Fay Servicing, LLC; Farmers Branch (TX); Hybrid; USD 95,000 - 125,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Company Paid Life Insurance

Disability Insurance

401k Program with Employer Matching

Employee Assistance Program

Eligible for Hybrid Work Schedule with Remote Flex Days

Job summary

A specialty mortgage servicer is seeking a VP, Default Servicing to lead their Default Servicing function and develop teams. The role involves ensuring compliance with industry standards and driving innovation in default operations. Candidates should have 8+ years in the mortgage servicing industry, with 5+ years in management. The position offers a competitive salary with annual bonuses and comprehensive benefits, including medical, dental, and a 401k with employer matching.

Qualifications

• 8+ years' experience in the mortgage servicing industry.
• 5+ years' experience in Default Servicing Management roles.
• Depth of experience working in a fast-paced work environment.

Responsibilities

• Lead and develop the Default Servicing function and teams.
• Ensure compliance with regulatory requirements and industry standards.
• Drive innovation and optimize workflows in default operations.

Skills

Mortgage servicing industry knowledge

Leadership experience

Analytical skills

Strong MS Office skills

Education

Bachelor’s degree in Business or related field

Job description

5 days ago Be among the first 25 applicants

This range is provided by Fay Servicing, LLC. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$95,000.00/yr - $125,000.00/yr

Additional compensation types

• Annual Bonus
• Direct message the job poster from Fay Servicing, LLC

Founded in early 2008, Fay Servicing is committed to providing innovative servicing solutions for both residential and business-purpose loans. As a specialty mortgage servicer who sees the customer behind every loan, we understand that our customers are not loan numbers — they’re homeowners.

Before founding our company, we conducted an exhaustive analysis of the mortgage servicing industry and gained valuable insight into the problems facing mortgage servicers and their customers. With that insight, we set out to build a different kind of servicing company from the ground up.

Join us on Our Journey

Come join us on our journey to serve our customers and be the leader in our industry! We are currently looking for a VP, Default Servicing to join our team!

Reporting to Servicing Leadership, this position is responsible for leading and developing the Default Servicing function and teams. This position manages the creation, organization, and maintenance of Default Servicing processes and frameworks, ensuring compliance with regulatory requirements and industry standards.

The role leads engagements and collaborates with cross‑functional teams to implement efficient end‑to‑end default operations, driving innovation and optimizing workflows. The role is responsible for assessing methodologies that optimize recovery, reduce financial losses, and enhance the overall borrower experience during the default process.

Additionally, this position fosters a culture of excellence, ensuring the highest levels of accuracy and security. This position requires an understanding of Default Servicing practices within the mortgage industry, coupled with effective leadership skills to grow and enhance the capabilities of the Default Servicing function.

Qualifications include:

• Bachelor’s degree in Business or related field (or equivalent combination of years of experience with High School diploma/GED)
• 8+ years' experience in the mortgage servicing industry
• 5+ years' experience in Default Servicing Management roles required
• 5+ years’ experience managing people and leading teams
• In-depth knowledge of agency reporting requirements, claim filing, auditing of financial information, and mortgage documents, including collateral
• Demonstratable experience successfully leading servicing‑related projects and initiatives with cross‑functional teams
• Analytical skills to distribute and allocate resources
• Depth of experience working in a fast‑paced work environment
• Strong skills and experience in MS Word, Excel, and PowerPoint

Submit Your Resume to Learn MoreFeatured Benefits

• Medical, Dental, and Vision Insurance
• Company Paid Life Insurance
• Disability Insurance
• Pet Insurance
• 401k Program with Employer Matching
• Paid Holidays
• Wellness Initiatives
• Employee Assistance Program
• Eligible for Hybrid Work Schedule with Remote Flex Days

Compensation

• The hiring range for this position is between $95,000.00-$125,000.00 annually
• This position is eligible for an annual discretionary bonus

Fay Cares!

The Fay‑Constructive Foundation was established to fulfill the philanthropic mission of The Fay Group employees to serve the communities in which they live and work. Our employees make voluntary contributions to the Foundation. Each quarter, their contributions are donated to organizations focused on improving education opportunities, combating poverty, and supporting military service members and first responders.

At Fay, we believe that the best ideas come from having a team that is diverse in backgrounds, experiences, and perspectives. We strive to ensure each of our employees feels valued, respected, and included, and is presented with equal opportunities to be successful. Fay is an equal‑opportunity workplace. The Fay Group and affiliated companies participate in E‑Verify. For more information, go to www.dhs.gov/E‑Verify.

Seniority level

• Executive

Employment type

• Full-time

Job function

• Finance, General Business, and Management